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Funeral Service Managers - 11-9061.00

O*NET-SOC Description

Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

Sample of Reported Job Titles

  • Arranging Funeral Director
  • Assistant Manager of Operations
  • Funeral Home Location Manager
  • Funeral Home Manager
  • Funeral Service Manager
  • Location Manager
  • Market Manager
  • Mortuary Operations Manager
  • Sales Manager, Prearranged Funerals
  • Scheduling Manager

SOC Occupation Groups

11-0000 Management Occupations
11-9000 Other Management Occupations
11-9060 Funeral Service Managers
11-9061.00 Funeral Service Managers

Related Occupations

No information available.

Tasks

  • Attend or make presentations at community events to promote funeral home services or build community relationships.
  • Complete and maintain records such as state-required documents, tracking documents, or product inventories.
  • Conduct market research and analyze industry trends.
  • Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
  • Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
  • Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
  • Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
  • Explain goals, policies, or procedures to staff members.
  • Identify skill development needs for funeral home staff.
  • Interview and hire new employees.
  • Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
  • Negotiate contracts for prearranged funeral services.
  • Offer counsel and comfort to families and friends of the deceased.
  • Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
  • Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.
  • Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
  • Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
  • Schedule funerals, burials, or cremations.
  • Schedule work hours for funeral home or contract employees.
  • Sell funeral services, products, or merchandise to clients.
  • Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
  • Set prices or credit terms for funeral products or services.

Detailed Work Activities

  • Advise customers on technical or procedural issues.
  • Analyze data to inform operational decisions or activities.
  • Analyze financial records to improve efficiency.
  • Analyze market research data.
  • Communicate organizational policies and procedures.
  • Determine pricing or monetary policies.
  • Develop marketing plans or strategies.
  • Develop operating strategies, plans, or procedures.
  • Develop organizational goals or objectives.
  • Direct facility maintenance or repair activities.
  • Establish interpersonal business relationships to facilitate work activities.
  • Hire personnel.
  • Implement organizational process or policy changes.
  • Interview employees, customers, or others to collect information.
  • Maintain operational records.
  • Monitor organizational compliance with regulations.
  • Monitor performance of organizational members or partners.
  • Negotiate sales or lease agreements for products or services.
  • Prepare reports related to compliance matters.
  • Prepare staff schedules or work assignments.
  • Promote products, services, or programs.
  • Resolve customer complaints or problems.
  • Schedule activities or facility use.
  • Supervise employees.

Military Crosswalk Titles

  • Ceremonial Specialist (Navy - Enlisted)
  • Mortuary Affairs Specialist (Army - Enlisted)
  • Personnel Retrieval and Processing Officer (Marine Corps - Commissioned Officer only)
  • Personnel Retrieval and Processing Specialist (Marine Corps - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

No information available.