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Social and Community Service Managers - 11-9151.00

O*NET-SOC Description

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Sample of Reported Job Titles

  • Program Director
  • Social Services Director
  • Program Manager
  • Vocational Rehabilitation Administrator
  • Adoption Services Manager
  • Children's Service Supervisor
  • Clinical Services Director
  • Community Services Block Grant/Outreach Social Worker (CSBG/Outreach Social Worker)
  • Director of Child Welfare Services
  • Director of Social Services

SOC Occupation Groups

11-0000 Management Occupations
11-9000 Other Management Occupations
11-9150 Social and Community Service Managers
11-9151.00 Social and Community Service Managers

Related Occupations

Tasks

  • Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  • Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
  • Direct activities of professional and technical staff members and volunteers.
  • Direct fundraising activities and the preparation of public relations materials.
  • Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  • Implement and evaluate staff, volunteer, or community training programs.
  • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  • Plan and administer budgets for programs, equipment and support services.
  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  • Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  • Recruit, interview, and hire or sign up volunteers and staff.
  • Represent organizations in relations with governmental and media institutions.
  • Research and analyze member or community needs to determine program directions and goals.
  • Speak to community groups to explain and interpret agency purposes, programs, and policies.

Detailed Work Activities

  • Advise others on legal or regulatory compliance matters.
  • Analyze impact of legal or regulatory changes.
  • Analyze market research data.
  • Conduct opinion surveys or needs assessments.
  • Coordinate special events or programs.
  • Develop operating strategies, plans, or procedures.
  • Develop organizational policies or programs.
  • Direct administrative or support services.
  • Establish interpersonal business relationships to facilitate work activities.
  • Evaluate training programs, instructors, or materials.
  • Hire personnel.
  • Interview employees, customers, or others to collect information.
  • Maintain operational records.
  • Manage human resources activities.
  • Monitor performance of organizational members or partners.
  • Prepare financial documents, reports, or budgets.
  • Prepare operational budgets.
  • Promote products, services, or programs.
  • Recruit personnel.
  • Represent the organization in external relations.
  • Resolve customer complaints or problems.
  • Supervise employees.

Military Crosswalk Titles

  • Community Services Management (Army - Commissioned Officer only)
  • Military Police (Army - Enlisted)
  • RL - Special Duty - Foreign Area Officer, Qualified (Navy - Commissioned Officer only)
  • RL - Special Duty Officer (Public Affairs) (Navy - Commissioned Officer only)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Administrator, Social Welfare
  • Coordinator, Volunteer Services
  • Director, Community Organization
  • Director, Field
  • Director, Service
  • Director, Volunteer Services
  • District Adviser
  • Executive Director, Red Cross
  • Executive Director, Sheltered Workshop
  • Program Director, Group Work
  • Rehabilitation Center Manager
  • Supervisor, Contract-Sheltered Workshop
  • Supervisor, Volunteer Services