Claims Examiners, Property and Casualty Insurance - 13-1031.01

O*NET-SOC Description

Review settled insurance claims to determine that payments and settlements have been made in accordance with company practices and procedures. Report overpayments, underpayments, and other irregularities. Confer with legal counsel on claims requiring litigation.

DOT Titles Included in this O*NET-SOC Code

  • Claim Examiner

Sample of Occupations in this SOC Family

13-1011.00 Agents and Business Managers of Artists, Performers, and Athletes
13-1021.00 Purchasing Agents and Buyers, Farm Products
13-1022.00 Wholesale and Retail Buyers, Except Farm Products
13-1023.00 Purchasing Agents, Except Wholesale, Retail, and Farm Products
13-1031.00 Claims Adjusters, Examiners, and Investigators
13-1031.01 Claims Examiners, Property and Casualty Insurance
13-1031.02 Insurance Adjusters, Examiners, and Investigators
13-1032.00 Insurance Appraisers, Auto Damage
13-1041.00 Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation
13-1041.01 Environmental Compliance Inspectors
13-1041.02 Licensing Examiners and Inspectors
13-1041.03 Equal Opportunity Representatives and Officers
13-1041.04 Government Property Inspectors and Investigators
13-1041.06 Coroners
13-1051.00 Cost Estimators
13-1061.00 Emergency Management Specialists
13-1071.00 Employment, Recruitment, and Placement Specialists
13-1071.01 Employment Interviewers
13-1071.02 Personnel Recruiters
13-1072.00 Compensation, Benefits, and Job Analysis Specialists
13-1073.00 Training and Development Specialists
13-1079.99 Human Resources, Training, and Labor Relations Specialists, All Other
13-1081.00 Logisticians

Related Occupations

Tasks

  • Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
  • Communicate with reinsurance brokers to obtain information necessary for processing claims.
  • Conduct detailed bill reviews to implement sound litigation management and expense control.
  • Confer with legal counsel on claims requiring litigation.
  • Contact or interview claimants, doctors, medical specialists, or employers to get additional information.
  • Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
  • Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
  • Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
  • Maintain claim files such as records of settled claims and an inventory of claims requiring detailed analysis.
  • Pay and process claims within designated authority level.
  • Prepare reports to be submitted to company's data processing department.
  • Present cases and participate in their discussion at claim committee meetings.
  • Report overpayments, underpayments, and other irregularities.
  • Resolve complex, severe exposure claims, using high service oriented file handling.
  • Supervise claims adjusters to ensure that adjusters have followed proper methods.
  • Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.

Detailed Work Activities

  • communicate technical information
  • compile information through interviews
  • confer with prosecuting attorney
  • develop management control systems
  • direct and coordinate activities of workers or staff
  • examine documents for completeness, accuracy, or conformance to standards
  • follow contract, property, or insurance laws
  • investigate insurance claims
  • maintain insurance records
  • maintain records, reports, or files
  • make presentations
  • note discrepancies in financial records
  • obtain information from individuals
  • prepare reports
  • recommend claim action
  • review data on insurance applications or policies
  • use computers to enter, access or retrieve data
  • use interviewing procedures
  • use knowledge of investigation techniques
  • verify investigative information