Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

• Microcomputer Support Specialist
• Network Control Operator
• Office Automation Technician
• Supervisor, Network Control Operators
• Technical Support Specialist
• User Support Analyst
• User Support Analyst Supervisor

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Modify and customize commercial programs for internal needs.
• Oversee the daily performance of computer systems.
• Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.

• adjust computer operation system
• assist co-workers with software problems
• communicate technical information
• conduct computer diagnostics to determine nature of problems
• conduct training for personnel
• configure computers in industrial or manufacturing setting
• consult with staff or users to identify operating procedure problems
• evaluate computer system user requests or requirements
• evaluate prototype computer software systems
• follow data security procedures
• follow data storage procedures
• identify appropriate software for project
• install computer programs
• install hardware, software, or peripheral equipment
• maintain or repair computers or related equipment
• monitor computer operation
• monitor operating conditions
• perform minor repairs to hardware, software, or peripheral equipment
• program computers using existing software
• provide technical computer training
• provide technical support to computer users
• recommend purchase or repair of furnishings or equipment
• recommend software or hardware purchases
• select business applications for computers
• select software for clerical activities
• test computer programs or systems
• train workers in use of computer and related equipment
• train workers in use of equipment
• understand computer equipment operating manuals
• use computer networking technology
• use computers to enter, access or retrieve data
• use desktop publishing software
• use geographical information system (GIS) software
• use interpersonal communication techniques
• use knowledge of mainframe computers
• use relational database software
• use spreadsheet software
• use word processing or desktop publishing software
• write computer software, programs, or code