Skip navigation

Gaming Supervisors - 39-1011.00

O*NET-SOC Description

Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.

Sample of Reported Job Titles

  • Table Games Supervisor
  • Floor Supervisor
  • Casino Shift Manager
  • Shift Supervisor
  • Pit Boss
  • Pit Supervisor
  • Shift Manager
  • Slot Shift Manager
  • Blackjack Supervisor
  • Casino Floorperson

SOC Occupation Groups

Related Occupations

Tasks

  • Determine how many gaming tables to open each day and schedule staff accordingly.
  • Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
  • Establish and maintain banks and table limits for each game.
  • Establish policies on types of gambling offered, odds, or extension of credit.
  • Evaluate workers' performance and prepare written performance evaluations.
  • Explain and interpret house rules, such as game rules or betting limits, for patrons.
  • Greet customers and ask about the quality of service they are receiving.
  • Interview, hire, or train workers.
  • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
  • Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
  • Monitor stations and games and move dealers from game to game to ensure adequate staffing.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Perform paperwork required for monetary transactions.
  • Provide fire protection or first-aid assistance when necessary.
  • Record, issue receipts for, and pay off bets.
  • Report customer-related incidents occurring in gaming areas to supervisors.
  • Resolve customer or employee complaints.
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
  • Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.

Detailed Work Activities

  • Administer first aid.
  • Assign duties or work schedules to employees.
  • Communicate with management or other staff to resolve problems.
  • Conduct amusement or gaming activities.
  • Conduct gaming transactions.
  • Develop plans for programs or services.
  • Distribute resources to patrons or employees.
  • Evaluate employee performance.
  • Explain regulations, policies, or procedures.
  • Greet customers, patrons, or visitors.
  • Maintain financial or account records.
  • Maintain knowledge of business operations.
  • Manage budgets for personal services operations.
  • Monitor operational quality or safety.
  • Monitor patron activities to identify problems or potential problems.
  • Perform human resources activities.
  • Prepare operational reports or records.
  • Resolve customer complaints or problems.
  • Supervise service workers.
  • Train service staff.

Military Crosswalk Titles

No information available.

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

No information available.