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Baggage Porters and Bellhops - 39-6011.00

O*NET-SOC Description

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

Sample of Reported Job Titles

  • Bellman
  • Skycap
  • Sky Cap
  • Valet
  • Bell Captain
  • Bell Person
  • Bellhop
  • Doorman
  • Ground Support Agent
  • Bellperson

SOC Occupation Groups

Related Occupations

Tasks

  • Act as part of the security team at transportation terminals, hotels, or similar establishments.
  • Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
  • Assist physically challenged travelers and other guests with special needs.
  • Complete baggage insurance forms.
  • Compute and complete charge slips for services rendered and maintain records.
  • Deliver messages and room service orders, and run errands for guests.
  • Explain the operation of room features such as locks, ventilation systems, and televisions.
  • Greet incoming guests and escort them to their rooms.
  • Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
  • Maintain clean lobbies or entrance areas for travelers or guests.
  • Page guests in hotel lobbies, dining rooms, or other areas.
  • Pick up and return items for laundry and valet service.
  • Receive and mark baggage by completing and attaching claim checks.
  • Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
  • Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
  • Transport guests about premises and local areas, or arrange for transportation.

Detailed Work Activities

  • answer customer or public inquiries
  • arrange decorations or furniture for banquets or social functions
  • assist handicapped persons
  • assist passengers to store luggage
  • attach or mark identification onto products or containers
  • carry baggage
  • clean rooms or work areas
  • deliver or obtain mail, messages, records, food or other items
  • fill out insurance forms
  • greet customers, guests, visitors, or passengers
  • load/unload passenger luggage or cargo
  • measure, weigh, or count products or materials
  • move or fit heavy objects
  • page or announce information to patrons, passengers or others
  • prepare records of customer charges
  • provide customer service
  • provide customer service in surface transportation
  • provide guests with assistance
  • provide information about facilities
  • supply guests with information or services
  • transport passengers or cargo
  • use freight shipping or storage procedures
  • use oral or written communication techniques

Military Crosswalk Titles

No information available.

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Baggage Checker
  • Bellhop
  • Porter
  • Porter, Baggage