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Concierges - 39-6012.00

O*NET-SOC Description

Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

Sample of Reported Job Titles

  • Concierge
  • Guest Service Agent
  • Bellman
  • Chef Concierge
  • Club Concierge
  • Hotel Concierge
  • Front Office Manager
  • Guest Service Supervisor
  • Activities Concierge
  • Conference Concierge

SOC Occupation Groups

Related Occupations

No information available.

Tasks

  • Arrange for interpreters or translators when patrons require such services.
  • Arrange for the replacement of items lost by travelers.
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  • Make dining and other reservations for patrons, and obtain tickets for events.
  • Make travel arrangements for sightseeing or other tours.
  • Perform office duties on a temporary basis when needed.
  • Pick up and deliver items or run errands for guests.
  • Plan special events, parties, and meetings, which may include booking musicians or celebrities to appear.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Receive, store, or deliver luggage or mail.

Detailed Work Activities

  • answer customer or public inquiries
  • coordinate banquets, meetings or related events
  • deliver or obtain mail, messages, records, food or other items
  • load/unload passenger luggage or cargo
  • provide clients with travel information
  • provide customer service
  • provide customers with travel assistance
  • provide directions or other information to visitors
  • provide guests with assistance
  • schedule guest recreational activities
  • schedule restaurant reservations
  • use oral or written communication techniques

Military Crosswalk Titles

No information available.

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

No information available.