Transportation Attendants, Except Flight Attendants and Baggage Porters - 39-6032.00

O*NET-SOC Description

Provide services to ensure the safety and comfort of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties, such as greeting passengers, explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

DOT Titles Included in this O*NET-SOC Code

  • Bus Attendant
  • Conductor
  • Passenger Attendant
  • Passenger Representative
  • Passenger Service Representative I
  • Passenger Service Representative II
  • Service Attendant, Sleeping Car
  • Steward/Stewardess
  • Steward/Stewardess, Bath

Sample of Occupations in this SOC Family

39-6011.00 Baggage Porters and Bellhops
39-6012.00 Concierges
39-6021.00 Tour Guides and Escorts
39-6022.00 Travel Guides
39-6031.00 Flight Attendants
39-6032.00 Transportation Attendants, Except Flight Attendants and Baggage Porters

Related Occupations

Tasks

  • Adjust window shades and seat cushions at the request of passengers.
  • Clean rooms and bathroom facilities, change linens, and replenish supplies in washrooms.
  • Collect fares from passengers and provide change in return.
  • Count and verify tickets and seat reservations, and record numbers of passengers boarding and disembarking.
  • Determine and/or facilitate seating arrangements.
  • Distribute sports and game equipment, magazines, newspapers, pillows, blankets, and other items to passengers and guests.
  • Explain and demonstrate safety procedures and safety equipment use.
  • Greet passengers boarding transportation equipment, and announce routes and stops.
  • Inspect kitchens and dining areas to ensure adherence to sanitation requirements.
  • Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
  • Open and close doors for passengers.
  • Perform equipment safety checks prior to departure.
  • Provide boarding assistance to elderly, sick, or injured people.
  • Provide customers with information on routes, gates, prices, timetables, and/or terminals and concourses.
  • Respond to passengers' questions, requests, or complaints.
  • Serve food and beverages.
  • Signal transportation operators to stop or to proceed.
  • Transport baggage or coordinate transportation between assigned rooms, terminals, and/or platforms.

Detailed Work Activities

  • accommodate requests of passengers
  • answer customer or public inquiries
  • assist handicapped persons
  • assist individuals into or out of vehicles, boats, aircraft, or rides
  • assist passengers to store luggage
  • assist patrons or passengers to find seats
  • carry baggage
  • clean rooms or work areas
  • demonstrate or explain assembly or use of equipment
  • greet customers, guests, visitors, or passengers
  • issue supplies, materials, or equipment
  • maintain inventory of supplies
  • maintain production or work records
  • page or announce information to patrons, passengers or others
  • provide customer service
  • provide personal services to passengers
  • receive customer orders
  • resolve customer or public complaints
  • serve food or beverages
  • signal directions or warnings to coworkers
  • understand government alcoholic beverage service regulations
  • understand government health, hotel or food service regulations
  • use health or sanitation standards
  • use oral or written communication techniques
  • verify ticket or pass