Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

• Central-Office Operator
• Directory-Assistance Operator

• Calculate and quote charges for services such as long-distance connections.
• Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
• Interrupt busy lines if an emergency warrants.
• Keep records of calls placed and received, and of related toll charges.
• Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
• Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
• Observe signal lights on switchboards, and dial or press buttons to make connections.
• Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
• Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
• Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
• Perform clerical duties such as typing, proofreading, and sorting mail.
• Promote company products, services, and savings plans when appropriate.
• Provide assistance for customers with special billing requests.
• Provide relay service for hearing-impaired users.
• Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
• Update directory information.

• answer calls using switchboard
• answer customer or public inquiries
• arrange teleconference calls
• ensure correct grammar, punctuation, or spelling
• observe signal light on switchboard
• operate business machines
• perform typing or data entry for extended duration
• use computers to enter, access or retrieve data
• use oral or written communication techniques
• use telephone communication techniques