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Patient Representatives - 43-4051.03

O*NET-SOC Description

Assist patients in obtaining services, understanding policies and making health care decisions.

Sample of Reported Job Titles

  • Case Manager
  • Patient Representative
  • Medicaid Service Coordinator (MSC)
  • Patient Advocate
  • Admissions Coordinator
  • Patient Access Specialist
  • Service Coordinator

SOC Occupation Groups

Related Occupations

No information available.

Tasks

  • Analyze patients' abilities to pay to determine charges on a sliding scale.
  • Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
  • Interview patients or their representatives to identify problems relating to care.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Maintain knowledge of community services and resources available to patients.
  • Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
  • Refer patients to appropriate health care services or resources.
  • Teach patients to use home health care equipment.

Detailed Work Activities

No information available.

Military Crosswalk Titles

No information available.

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

No information available.