Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

• Contact Representative
• Eligibility Worker
• Eligibility-and-Occupancy Interviewer
• Employment-and-Claims Aide
• Patient-Resources-and-Reimbursement Agent
• Rehabilitation Clerk

• Answer applicants' questions about benefits and claim procedures.
• Check with employers or other references to verify answers and obtain further information.
• Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
• Compute and authorize amounts of assistance for programs such as grants, monetary payments, and food stamps.
• Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
• Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
• Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
• Interview and investigate applicants for public assistance to gather information pertinent to their applications.
• Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
• Investigate claimants for the possibility of fraud or abuse.
• Keep records of assigned cases, and prepare required reports.
• Monitor the payments of benefits throughout the duration of a claim.
• Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
• Provide applicants with assistance in completing application forms such as those for job referrals or unemployment compensation claims.
• Provide social workers with pertinent information gathered during applicant interviews.
• Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
• Schedule benefits claimants for adjudication interviews to address questions of eligibility.

• advise clients or customers
• answer customer or public inquiries
• compare clients' applications with eligibility requirements
• compile data related to social service programs
• compile information through interviews
• compute financial data
• coordinate social service activities with resource providers
• determine program eligibility
• determine social service program status
• ensure compliance with government regulations
• evaluate qualifications or eligibility of applicant for employment
• examine documents for completeness, accuracy, or conformance to standards
• explain government laws or regulations
• explain government rules or policies
• explain rules, policies or regulations
• explain what financial assistance is available
• gather relevant financial data
• maintain file of job openings
• maintain records, reports, or files
• manage detailed case records in a social work setting
• obtain information from clients, customers, or patients
• obtain information from individuals
• prepare reports
• provide clerical assistance to customers or patients
• receive or disburse cash related to payments received
• recognize physical or emotional abuse
• record client's personal data
• refer applicant to other hiring personnel
• refer clients to community services or resources
• refer clients to job openings
• schedule meetings or appointments
• select tenants for rental properties
• use interviewing procedures
• verify completeness or accuracy of data
• work with persons with mental disabilities or illnesses