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Eligibility Interviewers, Government Programs - 43-4061.00

O*NET-SOC Description

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

Sample of Reported Job Titles

  • Workforce Services Representative (WSR)
  • Eligibility Specialist
  • Career Consultant
  • Work Force Advisor
  • Business Employment Specialist
  • Client Services Representative
  • Eligibility Technician
  • Employment Adjudicator
  • Employment Specialist
  • Family Independence Case Manager

SOC Occupation Groups

43-0000 Office and Administrative Support Occupations
43-4000 Information and Record Clerks
43-4060 Eligibility Interviewers, Government Programs
43-4061.00 Eligibility Interviewers, Government Programs

Related Occupations

Tasks

  • Answer applicants' questions about benefits and claim procedures.
  • Check with employers or other references to verify answers and obtain further information.
  • Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
  • Compute and authorize amounts of assistance for programs such as grants, monetary payments, and food stamps.
  • Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
  • Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  • Interview and investigate applicants for public assistance to gather information pertinent to their applications.
  • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
  • Investigate claimants for the possibility of fraud or abuse.
  • Keep records of assigned cases, and prepare required reports.
  • Monitor the payments of benefits throughout the duration of a claim.
  • Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
  • Provide applicants with assistance in completing application forms such as those for job referrals or unemployment compensation claims.
  • Provide social workers with pertinent information gathered during applicant interviews.
  • Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
  • Schedule benefits claimants for adjudication interviews to address questions of eligibility.

Detailed Work Activities

  • Administer personnel recruitment or hiring activities.
  • Assist individuals with paperwork.
  • Calculate financial data.
  • Compile data or documentation.
  • Explain regulations, policies, or procedures.
  • Interview employees, customers, or others to collect information.
  • Monitor financial information.
  • Obtain personal or financial information about customers or applicants.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Provide information to coworkers.
  • Record information about legal matters.
  • Refer customers to appropriate personnel.
  • Schedule appointments.

Military Crosswalk Titles

  • Chief Counterintelligence/Human Intelligence Sergeant (Army - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Contact Representative
  • Eligibility Worker
  • Eligibility-and-Occupancy Interviewer
  • Employment-and-Claims Aide
  • Patient-Resources-and-Reimbursement Agent
  • Rehabilitation Clerk