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Reservation and Transportation Ticket Agents and Travel Clerks - 43-4181.00

O*NET-SOC Description

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Sample of Reported Job Titles

  • Reservations Agent
  • Customer Service Agent
  • Customer Service Representative (CSR)
  • Reservationist
  • Station Agent
  • Tour Sales Representative
  • Airline Ticket Agent

SOC Occupation Groups

43-0000 Office and Administrative Support Occupations
43-4000 Information and Record Clerks
43-4180 Reservation and Transportation Ticket Agents and Travel Clerks
43-4181.00 Reservation and Transportation Ticket Agents and Travel Clerks

Related Occupations

Tasks

  • Announce arrival and departure information, using public address systems.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
  • Check baggage and cargo and direct passengers to designated locations for loading.
  • Confer with customers to determine their service requirements and travel preferences.
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
  • Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Open and close information facilities, and keep them clean during operation.
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Prepare customer invoices and accept payment.
  • Promote particular destinations, tour packages, and other travel services.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
  • Trace lost, delayed, or misdirected baggage for customers.

Detailed Work Activities

  • answer customer or public inquiries
  • answer questions from employees or public
  • calculate monetary exchange
  • calculate rates for organization's products or services
  • collect payment
  • communicate with customers or employees to disseminate information
  • compute financial data
  • develop travel itinerary
  • direct passengers to designated locations
  • ensure correct grammar, punctuation, or spelling
  • estimate travel rates or expenses
  • fill out business or government forms
  • identify best itinerary based on knowledge of routes
  • inform clients of travel restrictions
  • maintain account records
  • make travel reservations
  • obtain information from individuals
  • obtain travel information for clients
  • operate business machines
  • prepare billing statements
  • process or prepare travel forms
  • provide clients with travel information
  • provide customer service
  • provide customers with travel assistance
  • provide travel suggestions
  • read maps
  • read travel rate schedule
  • receive customer orders
  • request reports or records
  • sell insurance policies
  • sell products or services
  • use computers to enter, access or retrieve data
  • use knowledge of international travel regulations
  • use knowledge of written communication in sales work
  • use passenger rate schedules
  • use telephone communication techniques
  • write business correspondence

Military Crosswalk Titles

  • Air Transportation Specialist (Navy - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Gate Agent
  • Rate Clerk, Passenger
  • Reservation Clerk
  • Reservations Agent
  • Ticket Agent
  • Ticketing Clerk
  • Tourist-Information Assistant
  • Travel Clerk
  • Travel Counselor, Automobile Club