Make and confirm reservations and sell tickets to passengers and for large hotel or motel chains. May check baggage and direct passengers to designated concourse, pier, or track; make reservations, deliver tickets, arrange for visas, contact individuals and groups to inform them of package tours, or provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service.

• Gate Agent
• Rate Clerk, Passenger
• Reservation Clerk
• Reservation Clerk
• Reservations Agent
• Ticket Agent
• Ticketing Clerk
• Tourist-Information Assistant
• Travel Clerk
• Travel Clerk
• Travel Counselor, Automobile Club

• Announce arrival and departure information, using public-address systems.
• Answer inquiries regarding such information as schedules, accommodations, procedures, and policies.
• Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries.
• Check baggage and cargo, and direct passengers to designated locations for loading.
• Confer with customers to determine their service requirements and travel preferences.
• Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
• Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
• Determine whether space is available on travel dates requested by customers, and assign requested spaces when available.
• Examine passenger documentation to determine destinations and to assign boarding passes.
• Inform clients of essential travel information such as travel times, transportation connections, and medical and visa requirements.
• Maintain computerized inventories of available passenger space, and provide information on space reserved or available.
• Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
• Open and close information facilities, and keep them clean during operation.
• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
• Prepare customer invoices, and accept payment.
• Promote particular destinations, tour packages, and other travel services.
• Provide boarding or disembarking assistance to passengers needing special assistance.
• Provide clients with assistance in preparing required travel documents and forms.
• Provide customers with travel suggestions and information such as guides, directories, brochures, and maps.
• Trace lost, delayed, or misdirected baggage for customers.

• answer customer or public inquiries
• answer questions from employees or public
• calculate monetary exchange
• calculate rates for organization's products or services
• collect payment
• communicate with customers or employees to disseminate information
• compute financial data
• develop travel itinerary
• direct passengers to designated locations
• ensure correct grammar, punctuation, or spelling
• estimate travel rates or expenses
• fill out business or government forms
• identify best itinerary based on knowledge of routes
• inform clients of travel restrictions
• maintain account records
• make travel reservations
• obtain information from individuals
• obtain travel information for clients
• operate business machines
• prepare billing statements
• process or prepare travel forms
• provide clients with travel information
• provide customer service
• provide customers with travel assistance
• provide travel suggestions
• read maps
• read travel rate schedule
• receive customer orders
• request reports or records
• sell insurance policies
• sell products or services
• use computers to enter, access or retrieve data
• use knowledge of international travel regulations
• use knowledge of written communication in sales work
• use passenger rate schedules
• use telephone communication techniques
• write business correspondence