Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.

• Cargo Agent
• Transportation Agent
• Transportation Clerk

• Advise clients on transportation and payment methods.
• Arrange insurance coverage for goods.
• Assemble containers and crates used to transport items such as machines or vehicles.
• Attach address labels, identification codes, and shipping instructions to containers.
• Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system.
• Contact vendors and/or claims adjustment departments in order to resolve problems with shipments, or contact service depots to arrange for repairs.
• Coordinate and supervise activities of workers engaged in packing and shipping merchandise.
• Determine method of shipment, and prepare bills of lading, invoices, and other shipping documents.
• Direct delivery trucks to shipping doors or designated marshalling areas, and help load and unload goods safely.
• Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight.
• Enter shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods.
• Estimate freight or postal rates, and record shipment costs and weights.
• Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods.
• Install straps, braces, and padding to loads in order to prevent shifting or damage during shipment.
• Keep records of all goods shipped, received, and stored.
• Maintain a supply of packing materials.
• Negotiate and arrange transport of goods with shipping or freight companies.
• Notify consignees, passengers, or customers of the arrival of freight or baggage, and arrange for delivery.
• Obtain flight numbers, airplane numbers, and names of crew members from dispatchers, and record data on airplane flight papers.
• Open cargo containers and unwrap contents, using steel cutters, crowbars, or other hand tools.
• Pack goods for shipping, using tools such as staplers, strapping machines, and hammers.
• Prepare manifests showing baggage, mail, and freight weights, and number of passengers on airplanes, and transmit data to destinations.
• Retrieve stored items and trace lost shipments as necessary.
• Route received goods to first available flight or to appropriate storage areas or departments, using forklifts, handtrucks, or other equipment.
• Send samples of merchandise to quality control units for inspection.

• answer customer or public inquiries
• calculate monetary exchange
• collect payment
• compile numerical or statistical data
• expedite freight movement
• load/unload passenger luggage or cargo
• maintain records, reports, or files
• observe loading of freight to ensure crew compliance with procedures
• obtain flight information from dispatcher
• prepare reports
• provide customer service
• read maps
• route freight shipments
• sell products or services
• use computers to enter, access or retrieve data
• verify ticket or pass