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Office Clerks, General - 43-9061.00

O*NET-SOC Description

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Sample of Reported Job Titles

  • Administration Assistant
  • Administrative Assistant
  • Clerk
  • Office Manager
  • Receptionist
  • Secretary
  • Office Assistant
  • Office Clerk
  • Customer Service Representative
  • Office Coordinator

SOC Occupation Groups

Related Occupations

Tasks

  • Answer telephones, direct calls, and take messages.
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Complete and mail bills, contracts, policies, invoices, or checks.
  • Complete work schedules, manage calendars, and arrange appointments.
  • Compute, record, and proofread data and other information, such as records or reports.
  • Count, weight, measure, or organize materials.
  • Deliver messages and run errands.
  • Inventory and order materials, supplies, and services.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Make travel arrangements for office personnel.
  • Monitor and direct the work of lower-level clerks.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes.
  • Process and prepare documents, such as business or government forms and expense reports.
  • Review files, records, and other documents to obtain information to respond to requests.
  • Train other staff members to perform work activities, such as using computer applications.
  • Troubleshoot problems involving office equipment, such as computer hardware and software.
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

Detailed Work Activities

  • Answer telephones to direct calls or provide information.
  • Check data for recording errors.
  • Collect deposits, payments or fees.
  • Compile data or documentation.
  • Confer with coworkers to coordinate work activities.
  • Distribute incoming mail.
  • Execute sales or other financial transactions.
  • File documents or records.
  • Maintain inventory records.
  • Maintain office equipment in proper operating condition.
  • Make travel, accommodations, or entertainment arrangements for others.
  • Monitor inventories of products or materials.
  • Operate office equipment.
  • Prepare cash for deposit or disbursement.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Prepare employee work schedules.
  • Proofread documents, records, or other files to ensure accuracy.
  • Provide information to coworkers.
  • Record information from meetings or other formal proceedings.
  • Respond to customer problems or complaints.
  • Schedule appointments.
  • Search files, databases or reference materials to obtain needed information.
  • Send information, materials or documentation.
  • Sort mail.
  • Supervise clerical or administrative personnel.
  • Train personnel.
  • Transcribe spoken or written information.

Military Crosswalk Titles

  • Administrative Clerk (Marine Corps - Enlisted)
  • Administrative Specialist (Army - Enlisted)
  • Administrative Specialist (Marine Corps - Enlisted)
  • Cryptologic Technician (Administrative) (Navy - Enlisted)
  • Cryptologic Technician Administrative (Navy - Enlisted)
  • Cryptologic Technician Administrative NEC (Navy - Enlisted)
  • Education Assistant (Marine Corps - Enlisted)
  • Office Support Specialist (Navy - Enlisted)
  • Personnel Apprentice (Air Force - Enlisted)
  • Personnel Clerk (Marine Corps - Enlisted)
  • Personnel Clerk (Navy - Enlisted)
  • Personnel Helper (Air Force - Enlisted)
  • Personnel Journeyman (Air Force - Enlisted)
  • Personnel Specialist (Navy - Enlisted)
  • Religious Program Specialist (Navy - Enlisted)
  • Religious Program Specialist Basic (Navy - Enlisted)
  • Special Technical Operations (STO) Chief (Marine Corps - Enlisted)
  • Special Technical Operations Marine (Marine Corps - Enlisted)
  • Yeoman (Navy - Enlisted)
  • Yeoman Basic (Navy - Enlisted)

Apprenticeship Crosswalk Titles

  • Health Unit Coordinator

DOT Crosswalk Titles

  • Administrative Clerk
  • Admissions Evaluator
  • Agent-Licensing Clerk
  • Animal-Hospital Clerk
  • Animal-Shelter Clerk
  • Attendance Clerk
  • Auction Assistant
  • Blood-Donor-Unit Assistant
  • Board Attendant
  • Broadcast Checker
  • Calendar-Control Clerk, Blood Bank
  • Car Distributor
  • Career-Guidance Technician
  • Charter
  • Circulation Clerk
  • Clerk, General
  • Clerk, Telegraph Service
  • Code and Test Clerk
  • Congressional-District Aide
  • Contract Clerk, Automobile
  • Control Clerk, Auditing
  • Copyright Expert
  • Credit Card Control Clerk
  • Credit Clerk, Blood Bank
  • Credit-Card Clerk
  • Cutter-and-Paster, Press Clippings
  • Data-Examination Clerk
  • Diet Clerk
  • Document Preparer, Microfilming
  • Election Clerk
  • Examination Proctor
  • Fingerprint Clerk I
  • Floor-Space Allocator
  • Grading Clerk
  • Greige-Goods Marker
  • History-Card Clerk
  • Identification Clerk
  • Insurance Clerk
  • Laboratory Clerk
  • Laundry Clerk
  • Lost-and-Found Clerk
  • Lost-Charge-Card Clerk
  • Map Clerk
  • Media Clerk
  • Melter Clerk
  • News Assistant
  • Order Caller
  • Police Aide
  • Police Clerk
  • Prize Coordinator
  • Process Server
  • Proof-Machine Operator
  • Property Clerk
  • Property Coordinator
  • Property-Assessment Monitor
  • Radio-Message Router
  • Reader
  • Real-Estate Clerk
  • Reinsurance Clerk
  • Returned-Telephone-Equipment Appraiser
  • Router
  • Sorter
  • Stubber
  • Test Technician
  • Throw-Out Clerk
  • Traffic Clerk
  • Train Clerk
  • Trip Follower
  • Underwriting Clerk
  • Unit Clerk
  • Weather Clerk
  • Wrong-Address Clerk
  • Yard Clerk