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Flight Attendants - 53-2031.00

The occupation code you requested, 39-6031.00 (Flight Attendants), is no longer in use. In the future, please use 53-2031.00 (Flight Attendants) instead.

O*NET-SOC Description

Provide personal services to ensure the safety, security, and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.

Sample of Reported Job Titles

  • Flight Attendant
  • Purser
  • In-Flight Crew Member

SOC Occupation Groups

Related Occupations

Tasks

  • Administer first aid to passengers in distress.
  • Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
  • Announce flight delays and descent preparations.
  • Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
  • Assist passengers entering or disembarking the aircraft.
  • Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
  • Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
  • Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  • Collect money for meals and beverages.
  • Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
  • Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.
  • Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
  • Greet passengers boarding aircraft and direct them to assigned seats.
  • Heat and serve prepared foods.
  • Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
  • Inspect passenger tickets to verify information and to obtain destination information.
  • Operate audio and video systems.
  • Prepare passengers and aircraft for landing, following procedures.
  • Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
  • Reassure passengers when situations such as turbulence are encountered.
  • Sell alcoholic beverages to passengers.
  • Take inventory of headsets, alcoholic beverages, and money collected.
  • Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
  • Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.

Detailed Work Activities

  • accommodate requests of passengers
  • answer customer or public inquiries
  • assist handicapped persons
  • assist individuals into or out of vehicles, boats, aircraft, or rides
  • assist passengers to store luggage
  • assist patrons or passengers to find seats
  • calculate monetary exchange
  • collect payment
  • conduct or attend staff meetings
  • demonstrate or explain assembly or use of equipment
  • ensure compliance with government regulations
  • ensure equipment is operating to prescribed standards
  • follow aviation emergency procedures
  • greet customers, guests, visitors, or passengers
  • inventory stock to ensure adequate supplies
  • maintain records, reports, or files
  • operate audio-visual equipment
  • operate emergency fire or rescue equipment
  • page or announce information to patrons, passengers or others
  • prepare reports
  • provide customer service
  • provide personal services to passengers
  • receive customer orders
  • serve food or beverages
  • understand government alcoholic beverage service regulations
  • understand government health, hotel or food service regulations
  • use aircraft safety regulations
  • use first aid procedures
  • use knowledge of food handling rules
  • use oral or written communication techniques
  • verify ticket or pass

Military Crosswalk Titles

  • Flight Attendant (Air Force - Enlisted)
  • Flight Attendant Apprentice (Air Force - Enlisted)
  • Flight Attendant Craftsman (Air Force - Enlisted)
  • Flight Attendant Helper (Air Force - Enlisted)
  • Flight Attendant Journeyman (Air Force - Enlisted)
  • Transport Safety Specialist (Navy - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Airplane-Flight Attendant
  • Flight Attendant, Ramp