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Occupation information matching Computer Technician
15-1151.00   Computer User Support Specialists

O*NET SOC Title
Computer User Support Specialists
Lay Titles
Computer Technical Specialist
Computer Technician
Computer Analyst
Computer Customer Support Specialist
Computer Hardware Technician
Computer Help Desk Representative
Computer Help Desk Specialist
Computer Instructor
Computer Lab Assistant
Computer Specialist
Computer Support Technician
Computer Support Specialist
Computer Support Specialists
Computer System Technician
Computer Technologist
Computer Technology Instructor
Computer Trainer
Technical Account Manager
Technical Support Technician
Technical Support Agent
Technical Support Analyst
Technical Support Engineer
Technical Support Manager
Technical Support Professional
Technical Support Representative
Technical Support Specialist
Technician
Technician Assistant
Communication Technician
Communications Technician
Customer Service Technician
Desktop Technician
Desktop Support Technician
Education Technician
Field Service Technician
Help Desk Technician
Helpdesk Technician
Information Systems Technician
Information Systems Support Technician
Information Technology Technician (IT Technician)
Information Technology Customer Service Technician (IT Customer Service Technician)
Information Technology Support Technician (IT Support Technician)
Maintenance Technician
Micro Computer Specialist
Microcomputer Technician
Network Technician
Network Support Technician
Networking Technician
Office Automation Technician
Operations Technical Support Representative
PC Technician (Personal Computer Technician)
PC Analyst (Personal Computer Analyst)
PC Installation Engineer (Personal Computer Installation Engineer)
PC Support Technician (Personal Computer Support Technician)
PC Support Specialist (Personal Computer Support Specialist)
PC Tech (Personal Computer Technician)
PC/Network Specialist (Personal Computer/Network Specialist)
Printer Technician
Sales Support Technician
Service Desk Technician
Support Technician
O*NET SOC Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
O*NET SOC Tasks
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Oversee the daily performance of computer systems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Detailed Work Activities
Install computer hardware.
Install computer software.
Maintain computer hardware.
Monitor computer system performance to ensure proper operation.
Provide technical support for software maintenance or use.
Provide recommendations to others about computer hardware.
Read documents to gather technical information.
Recommend changes to improve computer or information systems.
Resolve computer software problems.
Teach others to use computer equipment or hardware.
Test computer hardware performance.
Train others in computer interface or software use.