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General and Operations Managers - 11-1021.00

O*NET-SOC Description

Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

Sample of Reported Job Titles

  • Operations Manager
  • General Manager (GM)
  • Director of Operations
  • Plant Manager
  • Store Manager
  • Facilities Manager
  • Plant Superintendent
  • Vice President of Operations
  • Warehouse Manager
  • Chief Operating Officer (COO)

SOC Occupation Groups

11-0000 Management Occupations
11-1000 Top Executives
11-1020 General and Operations Managers
11-1021.00 General and Operations Managers

Related Occupations

Tasks

  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  • Direct non-merchandising departments of businesses, such as advertising or purchasing.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Manage the movement of goods into and out of production facilities.
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  • Oversee activities directly related to making products or providing services.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  • Plan store layouts or design displays.
  • Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Detailed Work Activities

  • Analyze data to inform operational decisions or activities.
  • Analyze financial records to improve efficiency.
  • Conduct employee training programs.
  • Determine pricing or monetary policies.
  • Determine resource needs.
  • Develop marketing plans or strategies.
  • Develop organizational goals or objectives.
  • Develop organizational policies or programs.
  • Direct financial operations.
  • Direct organizational operations, projects, or services.
  • Direct sales, marketing, or customer service activities.
  • Hire personnel.
  • Implement organizational process or policy changes.
  • Manage construction activities.
  • Manage environmental sustainability projects.
  • Monitor performance of organizational members or partners.
  • Plan facility layouts or designs.
  • Prepare staff schedules or work assignments.
  • Provide basic information to guests, visitors, or clients.
  • Purchase materials, equipment, or other resources.
  • Recommend organizational process or policy changes.

Military Crosswalk Titles

  • Aerospace Ground Equipment (Air Force - Enlisted)
  • Aerospace Ground Equipment Apprentice (Air Force - Enlisted)
  • Aerospace Ground Equipment Craftsman (Air Force - Enlisted)
  • Aerospace Ground Equipment Helper (Air Force - Enlisted)
  • Aerospace Ground Equipment Journeyman (Air Force - Enlisted)
  • Aerospace Ground Equipment Superintendent (Air Force - Enlisted)
  • Aerospace Maintenance Apprentice, C-17 (Air Force - Enlisted)
  • Aerospace Maintenance Apprentice, C-5 (Air Force - Enlisted)
  • Aerospace Maintenance Helper, C-17 (Air Force - Enlisted)
  • Aerospace Maintenance Helper, C-5 (Air Force - Enlisted)
  • Aerospace Propulsion (Air Force - Enlisted)
  • Aerospace Propulsion Apprentice, F100, F119, F135 Jet Engines (Air Force - Enlisted)
  • Aerospace Propulsion Apprentice, F101, F110, F118 Jet Engines (Air Force - Enlisted)
  • Aerospace Propulsion Apprentice, TF33, CF6, F103, F108, F117, TFE-731, TF34, TF39, PW 2040, F138 Jet Engines (Air Force - Enlisted)
  • Aerospace Propulsion Apprentice, Turboprop And Turboshaft Propulsion (Air Force - Enlisted)
  • Aerospace Propulsion Craftsman, Turbofan and Turbojet Propulsion (Air Force - Enlisted)
  • Aerospace Propulsion Craftsman, Turboprop And Turboshaft Propulsion (Air Force - Enlisted)
  • Aerospace Propulsion Helper, F100, F119, F135 Jet Engines (Air Force - Enlisted)
  • Aerospace Propulsion Helper, F101, F110, F118 Jet Engines (Air Force - Enlisted)
  • Aerospace Propulsion Helper, TF33, CF6, F103, F108, F117, TFE-731, TF34, TF39, PW 2040, F138 Jet Engines (Air Force - Enlisted)
  • Aerospace Propulsion Helper, Turboprop And Turboshaft Propulsion (Air Force - Enlisted)
  • Aerospace Propulsion Journeyman, F100, F101, F110, F118, F119, F135 Jet Engines (Air Force - Enlisted)
  • Aerospace Propulsion Journeyman, TF33, CF6, F103, F108, F117, TFE-731, TF34, TF39, PW 2040, F138 Jet Engines (Air Force - Enlisted)
  • Aerospace Propulsion Journeyman, Turboprop And Turboshaft Propulsion (Air Force - Enlisted)
  • Aerospace Propulsion Superintendent (Air Force - Enlisted)
  • Air Defense (AD) Battle Management System Operator (Army - Enlisted)
  • Air Defense (AD) Enhanced Early Warning System Operator (Army - Enlisted)
  • Air Force Operations Staff Officer (Air Force - Commissioned Officer only)
  • Aircraft Armament Systems (Air Force - Enlisted)
  • Aircraft Armament Systems Apprentice, A10 (Air Force - Enlisted)
  • Aircraft Armament Systems Apprentice, All Other (Air Force - Enlisted)
  • Aircraft Armament Systems Apprentice, B-1 (Air Force - Enlisted)
  • Aircraft Armament Systems Apprentice, B-52/B-2 (Air Force - Enlisted)
  • Aircraft Armament Systems Apprentice, F-15 (Air Force - Enlisted)
  • Aircraft Armament Systems Apprentice, F-16 (Air Force - Enlisted)
  • Aircraft Armament Systems Apprentice, F-35 (Air Force - Enlisted)
  • Aircraft Armament Systems Apprentice, F/A-22 (Air Force - Enlisted)
  • Aircraft Armament Systems Apprentice, RPA (MQ-1/MQ-9) (Air Force - Enlisted)
  • Aircraft Armament Systems Craftsman (Air Force - Enlisted)
  • Aircraft Armament Systems Helper, A10 (Air Force - Enlisted)
  • Aircraft Armament Systems Helper, All Other (Air Force - Enlisted)
  • Aircraft Armament Systems Helper, B-1 (Air Force - Enlisted)
  • Aircraft Armament Systems Helper, B-52/B-2 (Air Force - Enlisted)
  • Aircraft Armament Systems Helper, F-15 (Air Force - Enlisted)
  • Aircraft Armament Systems Helper, F-16 (Air Force - Enlisted)
  • Aircraft Armament Systems Helper, F-35 (Air Force - Enlisted)
  • Aircraft Armament Systems Helper, F/A-22 (Air Force - Enlisted)
  • Aircraft Armament Systems Helper, RPA (MQ-1/MQ-9) (Air Force - Enlisted)
  • Aircraft Armament Systems Journeyman (Air Force - Enlisted)
  • Aircraft Armament Systems Superintendent (Air Force - Enlisted)
  • Aircrew Survival Equipmentman (Navy - Enlisted)
  • Airlift/Special Mission Aircraft Maintenance (Air Force - Enlisted)
  • Airlift/Special Mission Aircraft Maintenance Apprentice, C-130/C-27J (Air Force - Enlisted)
  • Airlift/Special Mission Aircraft Maintenance Apprentice, C-20/C-21/C-22/C-37/C-40/E-4/VC-25 (Air Force - Enlisted)
  • Airlift/Special Mission Aircraft Maintenance Craftsman (Air Force - Enlisted)
  • Airlift/Special Mission Aircraft Maintenance Helper, C-130/C-27J (Air Force - Enlisted)
  • Airlift/Special Mission Aircraft Maintenance Helper, C-20/C-21/C-22/C-37/C-40/E-4/VC-25 (Air Force - Enlisted)
  • Airlift/Special Mission Aircraft Maintenance Journeyman, C-130/C-27J (Air Force - Enlisted)
  • Airlift/Special Mission Aircraft Maintenance Journeyman, C-17 (Air Force - Enlisted)
  • Airlift/Special Mission Aircraft Maintenance Journeyman, C-20/C-21/C-22/C-37/C-40/E-4/VC-25 (Air Force - Enlisted)
  • Airlift/Special Mission Aircraft Maintenance Journeyman, C-5 (Air Force - Enlisted)
  • Ammunition Warrant Officer (Army - Warrant Officer only)
  • AOC Director (Navy - Commissioned or Warrant Officer)
  • Area Commander (Navy - Commissioned or Warrant Officer)
  • Armor Senior Sergeant (Army - Enlisted)
  • Aviation Boatswain's Mate, Aircraft Handling (Navy - Enlisted)
  • Aviation Electrician's Mate (Navy - Enlisted)
  • Aviation Electronics Technician (Navy - Enlisted)
  • Aviation Machinist's Mate (Navy - Enlisted)
  • Aviation Structural Mechanic (Navy - Enlisted)
  • Aviation Support Equipmentman (Navy - Enlisted)
  • Beachmaster (Navy - Commissioned or Warrant Officer)
  • Boating Affairs (Coast Guard - Commissioned Officer only)
  • Boating Investigation (Coast Guard - Commissioned Officer only)
  • Cannon Crewmember (Army - Enlisted)
  • Chief Counterintelligence/Human Intelligence Sergeant (Army - Enlisted)
  • Chief of Staff (Navy - Commissioned or Warrant Officer)
  • Chief Staff Officer (Navy - Commissioned or Warrant Officer)
  • Colonel, Ground (Marine Corps - Commissioned Officer only)
  • Combat Camera (COMCAM) Officer (Marine Corps - Commissioned or Warrant Officer)
  • Command Master Chief (Navy - Enlisted)
  • Command Sergeant Major Nominative (Army - Enlisted)
  • Commander, Operating Forces (Selected) (Navy - Commissioned or Warrant Officer)
  • Commander, Operating Forces Command (Navy - Commissioned or Warrant Officer)
  • Commander/Commanding Officer, Shore Activity (Navy - Commissioned or Warrant Officer)
  • Commanding Officer, Naval Shore Activity (Selected) (Navy - Commissioned or Warrant Officer)
  • Convoy Commodore (Navy - Commissioned or Warrant Officer)
  • Cryptologic Technician Interpretative (Navy - Enlisted)
  • CWO - Aviation Maintenance Technician (Navy - Warrant Officer only)
  • CWO - Boatswain, Aviation (Navy - Warrant Officer only)
  • CWO - Boatswain, Surface (Navy - Warrant Officer only)
  • CWO - Civil Engineer Corps (Navy - Warrant Officer only)
  • CWO - Engineering Technician, Surface (Navy - Warrant Officer only)
  • CWO - Intelligence (Navy - Warrant Officer only)
  • CWO - Operations Technician, Surface (Navy - Warrant Officer only)
  • CWO - Operations, Aviation (Navy - Warrant Officer only)
  • CWO - Ordnance Technician, Surface (Navy - Warrant Officer only)
  • CWO - Ordnance, Aviation (Navy - Warrant Officer only)
  • CWO - Ordnance, Submarine (Navy - Warrant Officer only)
  • CWO - Special Warfare Combatant-Craft (Navy - Warrant Officer only)
  • Deputy Designated Project Manager (Navy - Commissioned or Warrant Officer)
  • Deputy/Vice Commander (Navy - Commissioned or Warrant Officer)
  • Designated Project Manager (Navy - Commissioned or Warrant Officer)
  • Direct Support Coordinator Naval Security Group (Navy - Commissioned or Warrant Officer)
  • Direct Support Officer, Naval Security Group (Air) (Navy - Commissioned or Warrant Officer)
  • Direct Support Officer, Naval Security Group (Subsurface) (Navy - Commissioned or Warrant Officer)
  • Direct Support Officer, Naval Security Group (Surface) (Navy - Commissioned or Warrant Officer)
  • Electrician's Mate (Navy - Enlisted)
  • Electronics Technician (Navy - Enlisted)
  • Engineer Senior Sergeant (Army - Enlisted)
  • Executive Officer, Shore Activity (Navy - Commissioned or Warrant Officer)
  • Field Artillery Senior Sergeant (Army - Enlisted)
  • Field Artillery Targeting Technician (Army - Warrant Officer only)
  • Fire Control Technician (Navy - Enlisted)
  • Fire Support Specialist (Army - Enlisted)
  • First Line Leader (Navy - Enlisted)
  • Foundational Leader (Navy - Enlisted)
  • General Command and Staff (Coast Guard - Commissioned Officer only)
  • Geospatial Engineer (Army - Enlisted)
  • Geospatial Engineering Technician (Army - Warrant Officer only)
  • Ground Support Equipment and Ship Facilities Arrangement Officer (Navy - Commissioned or Warrant Officer)
  • Head of Naval Mission (Navy - Commissioned or Warrant Officer)
  • Head of Naval Security Group Department (Navy - Commissioned or Warrant Officer)
  • Horizontal Construction Engineer (Army - Enlisted)
  • Human Intelligence Collector (Army - Enlisted)
  • Infantry Senior Sergeant (Army - Enlisted)
  • Inspector General (Navy - Commissioned or Warrant Officer)
  • Inspector, Technical (Navy - Commissioned or Warrant Officer)
  • Intelligence Senior Sergeant/Chief Intelligence Sergeant (Army - Enlisted)
  • Interior Communications Electrician (Navy - Enlisted)
  • Knowledge Operations Management (Air Force - Enlisted)
  • Knowledge Operations Management Apprentice (Air Force - Enlisted)
  • Knowledge Operations Management Craftsman (Air Force - Enlisted)
  • Knowledge Operations Management Helper (Air Force - Enlisted)
  • Knowledge Operations Management Journeyman (Air Force - Enlisted)
  • LDO - Civil Engineer Corps (Navy - Commissioned Officer only)
  • LDO - Communications, Submarine (Navy - Commissioned Officer only)
  • LDO - Deck, Aviation (Navy - Commissioned Officer only)
  • LDO - Deck, Surface (Navy - Commissioned Officer only)
  • LDO - Engineering/Repair, Submarine (Navy - Commissioned Officer only)
  • LDO - Engineering/Repair, Surface (Navy - Commissioned Officer only)
  • LDO - Intelligence (Navy - Commissioned Officer only)
  • LDO - Maintenance, Aviation (Navy - Commissioned Officer only)
  • LDO - Operations, Aviation (Navy - Commissioned Officer only)
  • LDO - Operations, Surface (Navy - Commissioned Officer only)
  • LDO - Ordnance, Aviation (Navy - Commissioned Officer only)
  • LDO - Ordnance, Submarine (Navy - Commissioned Officer only)
  • LDO - Ordnance, Surface (Navy - Commissioned Officer only)
  • Legal Administrator (Army - Warrant Officer only)
  • Major Project Manager (Selected) (Navy - Commissioned or Warrant Officer)
  • Maritime Operations Center Director (Navy - Commissioned Officer only)
  • Military Department Officer (Navy - Commissioned or Warrant Officer)
  • Multichannel Transmission Systems Operator-Maintainer (Army - Enlisted)
  • Multiple Launch Rocket System (MLRS) Operations/Fire Direction Specialist (Army - Enlisted)
  • Munitions Systems (Air Force - Enlisted)
  • Munitions Systems Apprentice (Air Force - Enlisted)
  • Munitions Systems Craftsman (Air Force - Enlisted)
  • Munitions Systems Helper (Air Force - Enlisted)
  • Munitions Systems Journeyman (Air Force - Enlisted)
  • Munitions Systems Superintendent (Air Force - Enlisted)
  • Naval Security Group Classic OWL Special Operations Officer (Navy - Commissioned or Warrant Officer)
  • Naval Security Group Special Operations Officer (Navy - Commissioned or Warrant Officer)
  • Navy Counselor (Recruiter) (Navy - Enlisted)
  • Ocean Systems Operations Officer (Navy - Commissioned or Warrant Officer)
  • Ocean Systems Watch Officer (Navy - Commissioned or Warrant Officer)
  • Officer in Charge, Naval Shore Activity (Navy - Commissioned or Warrant Officer)
  • Operations - General (Coast Guard - Commissioned Officer only)
  • Operations Commander (Air Force - Commissioned Officer only)
  • Operations Commander, ABM (Air Force - Commissioned Officer only)
  • Operations Commander, Airlift (Air Force - Commissioned Officer only)
  • Operations Commander, Bomber (Air Force - Commissioned Officer only)
  • Operations Commander, C2ISREW (Air Force - Commissioned Officer only)
  • Operations Commander, Fighter (Air Force - Commissioned Officer only)
  • Operations Commander, General (Air Force - Commissioned Officer only)
  • Operations Commander, Helicopter or EWO (Air Force - Commissioned Officer only)
  • Operations Commander, RPA (Air Force - Commissioned Officer only)
  • Operations Commander, Special Operations (Air Force - Commissioned Officer only)
  • Operations Commander, Tactical Airlift (Air Force - Commissioned Officer only)
  • Operations Commander, Tanker (Air Force - Commissioned Officer only)
  • Operations Commander, Trainer (Air Force - Commissioned Officer only)
  • Operations Officer, Naval Security Group (Navy - Commissioned or Warrant Officer)
  • Operations Watch Officer, Naval Security Group (Navy - Commissioned or Warrant Officer)
  • Planning and Programming (Air Force - Commissioned Officer only)
  • Program Director (Air Force - Commissioned Officer only)
  • Quartermaster (Navy - Enlisted)
  • Recruiter (Army - Enlisted)
  • Recruiting and Retention NCO (Army National Guard of the United States) (Army - Enlisted)
  • RL - Aerospace Engineering Duty Officer - Aviation Maintenance (Navy - Commissioned Officer only)
  • RL - Engineering Duty Officer - Ship Engineering (Navy - Commissioned Officer only)
  • RL - Special Duty - Merchant Marine, Deck (Navy - Commissioned Officer only)
  • RL - Special Duty - Merchant Marine, Engineering (Navy - Commissioned Officer only)
  • RL - Special Duty Officer - Intelligence Officer (Navy - Commissioned Officer only)
  • SC - Civil Engineer Corps (Navy - Commissioned Officer only)
  • Services (Air Force - Commissioned Officer only)
  • Services (Air Force - Enlisted)
  • Services Apprentice (Air Force - Enlisted)
  • Services Craftsman (Air Force - Enlisted)
  • Services Helper (Air Force - Enlisted)
  • Services Journeyman (Air Force - Enlisted)
  • Services Superintendent (Air Force - Enlisted)
  • Signals Intelligence (SIGINT) Senior Sergeant/SIGINT Chief (Army - Enlisted)
  • Special Forces Senior Sergeant (Army - Enlisted)
  • Special Warfare Boat Operator (Navy - Enlisted)
  • Squadron Commanding Officer (Navy - Commissioned or Warrant Officer)
  • Squadron Department Head (Navy - Commissioned or Warrant Officer)
  • Squadron Executive Officer (Navy - Commissioned or Warrant Officer)
  • Squadron Navigation Officer (Navy - Commissioned Officer only)
  • Squadron Operations Officer (Navy - Commissioned or Warrant Officer)
  • Squadron Special Missions Officer (Navy - Commissioned or Warrant Officer)
  • Staff Current Operations Director (Navy - Commissioned Officer only)
  • Staff Material Officer (Navy - Commissioned or Warrant Officer)
  • Staff Readiness Officer (Aviation) (Navy - Commissioned or Warrant Officer)
  • Staff Readiness Officer (Communications) (Navy - Commissioned or Warrant Officer)
  • Staff Readiness Officer (Damage Control) (Navy - Commissioned or Warrant Officer)
  • Staff Readiness Officer (Engineering) (Navy - Commissioned or Warrant Officer)
  • Staff Readiness Officer (General) (Navy - Commissioned or Warrant Officer)
  • Staff Readiness Officer (Seamanship) (Navy - Commissioned or Warrant Officer)
  • Staff Readiness Officer (Tactics) (Navy - Commissioned or Warrant Officer)
  • Staff Readiness Officer (Weapons) (Navy - Commissioned or Warrant Officer)
  • Staff Special Projects Operations Officer (Navy - Commissioned or Warrant Officer)
  • Strategist (Army - Commissioned Officer only)
  • Support Commander (Air Force - Commissioned Officer only)
  • Support Commander, ABM (Air Force - Commissioned Officer only)
  • Support Commander, Airlift (Air Force - Commissioned Officer only)
  • Support Commander, Bomber (Air Force - Commissioned Officer only)
  • Support Commander, C2ISREW (Air Force - Commissioned Officer only)
  • Support Commander, Fighter (Air Force - Commissioned Officer only)
  • Support Commander, General (Air Force - Commissioned Officer only)
  • Support Commander, Helicopter or EWO (Air Force - Commissioned Officer only)
  • Support Commander, RPA (Air Force - Commissioned Officer only)
  • Support Commander, Special Operations (Air Force - Commissioned Officer only)
  • Support Commander, Tactical Airlift (Air Force - Commissioned Officer only)
  • Support Commander, Tanker (Air Force - Commissioned Officer only)
  • Support Commander, Trainer (Air Force - Commissioned Officer only)
  • Tactical Aircraft Maintenance (Air Force - Enlisted)
  • Tactical Aircraft Maintenance Apprentice, A-10/U-2 (Air Force - Enlisted)
  • Tactical Aircraft Maintenance Apprentice, F-15 (Air Force - Enlisted)
  • Tactical Aircraft Maintenance Apprentice, F-16 (Air Force - Enlisted)
  • Tactical Aircraft Maintenance Craftsman (Air Force - Enlisted)
  • Tactical Aircraft Maintenance Helper, A-10/U-2 (Air Force - Enlisted)
  • Tactical Aircraft Maintenance Helper, F-15 (Air Force - Enlisted)
  • Tactical Aircraft Maintenance Helper, F-16 (Air Force - Enlisted)
  • Tactical Aircraft Maintenance Journeyman (Air Force - Enlisted)
  • Tactical Aircraft Maintenance Journeyman, A-10/U-2 (Air Force - Enlisted)
  • Tactical Aircraft Maintenance Journeyman, F-15 (Air Force - Enlisted)
  • UH-60 Helicopter Repairer (Army - Enlisted)
  • URL - Submarine Warfare (Navy - Commissioned Officer only)
  • URL - Surface Warfare (Navy - Commissioned Officer only)
  • Wheeled Vehicle Repairer (Army - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Manager, Department Store
  • Manager, Industrial Organization