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Summary  •  Details  •  Custom

General and Operations Managers - 11-1021.00

O*NET-SOC Description

Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

Sample of Reported Job Titles

  • Operations Manager
  • General Manager (GM)
  • Director of Operations
  • Plant Manager
  • Store Manager
  • Facilities Manager
  • Plant Superintendent
  • Vice President of Operations
  • Warehouse Manager
  • Chief Operating Officer (COO)

SOC Occupation Groups

11-0000 Management Occupations
11-1000 Top Executives
11-1020 General and Operations Managers
11-1021.00 General and Operations Managers

Related Occupations

Tasks

  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  • Direct non-merchandising departments of businesses, such as advertising or purchasing.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Manage the movement of goods into and out of production facilities.
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  • Oversee activities directly related to making products or providing services.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  • Plan store layouts or design displays.
  • Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Detailed Work Activities

  • analyze financial data
  • analyze operational or management reports or records
  • analyze organizational operating practices or procedures
  • analyze sales activities or trends
  • assign work to staff or employees
  • conduct or attend staff meetings
  • confer with other departmental heads to coordinate activities
  • coordinate production materials, activities or processes
  • design decorative displays
  • develop budgets
  • develop management control systems
  • develop marketing strategy
  • develop policies, procedures, methods, or standards
  • develop pricing strategy
  • develop staffing plan
  • direct and coordinate activities of workers or staff
  • direct and coordinate financial activities
  • estimate product demand
  • evaluate information from employment interviews
  • evaluate performance of employees or contract personnel
  • explain rules, policies or regulations
  • hire, discharge, transfer, or promote workers
  • implement staff policies
  • interview job applicants
  • monitor operational budget
  • oversee execution of organizational or program policies
  • provide customer service
  • schedule employee work hours
  • stock or organize goods
  • supervise advertising or public relations staff
  • supervise production workers
  • use conflict resolution techniques
  • use interviewing procedures
  • use inventory control procedures
  • use negotiation techniques

Military Crosswalk Titles

  • Air Defense (AD) Battle Management System Operator (Army - Enlisted)
  • Air Defense (AD) Enhanced Early Warning System Operator (Army - Enlisted)
  • Air Force Operations Staff Officer (Air Force - Commissioned Officer only)
  • AOC Director (Navy - Commissioned or Warrant Officer)
  • Area Commander (Navy - Commissioned or Warrant Officer)
  • Beachmaster (Navy - Commissioned or Warrant Officer)
  • Boating Affairs (Coast Guard - Commissioned Officer only)
  • Boating Investigation (Coast Guard - Commissioned Officer only)
  • Chief of Staff (Navy - Commissioned or Warrant Officer)
  • Chief Staff Officer (Navy - Commissioned or Warrant Officer)
  • Colonel, Ground (Marine Corps - Commissioned Officer only)
  • Combat Camera (COMCAM) Officer (Marine Corps - Commissioned or Warrant Officer)
  • Commander, Operating Forces (Selected) (Navy - Commissioned or Warrant Officer)
  • Commander, Operating Forces Command (Navy - Commissioned or Warrant Officer)
  • Commander/Commanding Officer, Shore Activity (Navy - Commissioned or Warrant Officer)
  • Commanding Officer, Naval Shore Activity (Selected) (Navy - Commissioned or Warrant Officer)
  • Convoy Commodore (Navy - Commissioned or Warrant Officer)
  • Deputy Designated Project Manager (Navy - Commissioned or Warrant Officer)
  • Deputy/Vice Commander (Navy - Commissioned or Warrant Officer)
  • Designated Project Manager (Navy - Commissioned or Warrant Officer)
  • Direct Support Coordinator Naval Security Group (Navy - Commissioned or Warrant Officer)
  • Direct Support Officer, Naval Security Group (Air) (Navy - Commissioned or Warrant Officer)
  • Direct Support Officer, Naval Security Group (Subsurface) (Navy - Commissioned or Warrant Officer)
  • Direct Support Officer, Naval Security Group (Surface) (Navy - Commissioned or Warrant Officer)
  • Executive Officer, Shore Activity (Navy - Commissioned or Warrant Officer)
  • Field Artillery Senior Sergeant (Army - Enlisted)
  • Fire Control Technician (Navy - Enlisted)
  • Fire Support Specialist (Army - Enlisted)
  • General Command and Staff (Coast Guard - Commissioned Officer only)
  • Ground Support Equipment and Ship Facilities Arrangement Officer (Navy - Commissioned or Warrant Officer)
  • Head of Naval Mission (Navy - Commissioned or Warrant Officer)
  • Head of Naval Security Group Department (Navy - Commissioned or Warrant Officer)
  • Inspector General (Navy - Commissioned or Warrant Officer)
  • Inspector, Technical (Navy - Commissioned or Warrant Officer)
  • Machinist's Mate Weapons (Navy - Enlisted)
  • Major Project Manager (Selected) (Navy - Commissioned or Warrant Officer)
  • Maritime Operations Center Director (Navy - Commissioned Officer only)
  • Military Department Officer (Navy - Commissioned or Warrant Officer)
  • Multiple Launch Rocket System (MLRS) Operations/Fire Direction Specialist (Army - Enlisted)
  • Naval Security Group Classic OWL Special Operations Officer (Navy - Commissioned or Warrant Officer)
  • Naval Security Group Special Operations Officer (Navy - Commissioned or Warrant Officer)
  • Ocean Systems Operations Officer (Navy - Commissioned or Warrant Officer)
  • Ocean Systems Watch Officer (Navy - Commissioned or Warrant Officer)
  • Officer in Charge, Naval Shore Activity (Navy - Commissioned or Warrant Officer)
  • Operations - General (Coast Guard - Commissioned Officer only)
  • Operations Commander (Air Force - Commissioned Officer only)
  • Operations Commander, ABM (Air Force - Commissioned Officer only)
  • Operations Commander, Airlift (Air Force - Commissioned Officer only)
  • Operations Commander, Bomber (Air Force - Commissioned Officer only)
  • Operations Commander, C2ISREW (Air Force - Commissioned Officer only)
  • Operations Commander, Fighter (Air Force - Commissioned Officer only)
  • Operations Commander, General (Air Force - Commissioned Officer only)
  • Operations Commander, Helicopter or EWO (Air Force - Commissioned Officer only)
  • Operations Commander, RPA (Air Force - Commissioned Officer only)
  • Operations Commander, Special Operations (Air Force - Commissioned Officer only)
  • Operations Commander, Tactical Airlift (Air Force - Commissioned Officer only)
  • Operations Commander, Tanker (Air Force - Commissioned Officer only)
  • Operations Commander, Trainer (Air Force - Commissioned Officer only)
  • Operations Officer, Naval Security Group (Navy - Commissioned or Warrant Officer)
  • Operations Watch Officer, Naval Security Group (Navy - Commissioned or Warrant Officer)
  • Planning and Programming (Air Force - Commissioned Officer only)
  • Program Director (Air Force - Commissioned Officer only)
  • Services (Air Force - Commissioned Officer only)
  • Special Warfare Boat Operator (Navy - Enlisted)
  • Squadron Commanding Officer (Navy - Commissioned or Warrant Officer)
  • Squadron Department Head (Navy - Commissioned or Warrant Officer)
  • Squadron Executive Officer (Navy - Commissioned or Warrant Officer)
  • Squadron Navigation Officer (Navy - Commissioned Officer only)
  • Squadron Operations Officer (Navy - Commissioned or Warrant Officer)
  • Squadron Special Missions Officer (Navy - Commissioned or Warrant Officer)
  • Staff Current Operations Director (Navy - Commissioned Officer only)
  • Staff Material Officer (Navy - Commissioned or Warrant Officer)
  • Staff Readiness Officer (Aviation) (Navy - Commissioned or Warrant Officer)
  • Staff Readiness Officer (Communications) (Navy - Commissioned or Warrant Officer)
  • Staff Readiness Officer (Damage Control) (Navy - Commissioned or Warrant Officer)
  • Staff Readiness Officer (Engineering) (Navy - Commissioned or Warrant Officer)
  • Staff Readiness Officer (General) (Navy - Commissioned or Warrant Officer)
  • Staff Readiness Officer (Seamanship) (Navy - Commissioned or Warrant Officer)
  • Staff Readiness Officer (Tactics) (Navy - Commissioned or Warrant Officer)
  • Staff Readiness Officer (Weapons) (Navy - Commissioned or Warrant Officer)
  • Staff Special Projects Operations Officer (Navy - Commissioned or Warrant Officer)
  • Strategist (Army - Commissioned Officer only)
  • Support Commander (Air Force - Commissioned Officer only)
  • Support Commander, ABM (Air Force - Commissioned Officer only)
  • Support Commander, Airlift (Air Force - Commissioned Officer only)
  • Support Commander, Bomber (Air Force - Commissioned Officer only)
  • Support Commander, C2ISREW (Air Force - Commissioned Officer only)
  • Support Commander, Fighter (Air Force - Commissioned Officer only)
  • Support Commander, General (Air Force - Commissioned Officer only)
  • Support Commander, Helicopter or EWO (Air Force - Commissioned Officer only)
  • Support Commander, RPA (Air Force - Commissioned Officer only)
  • Support Commander, Special Operations (Air Force - Commissioned Officer only)
  • Support Commander, Tactical Airlift (Air Force - Commissioned Officer only)
  • Support Commander, Tanker (Air Force - Commissioned Officer only)
  • Support Commander, Trainer (Air Force - Commissioned Officer only)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Manager, Department Store
  • Manager, Industrial Organization