Supervise and coordinate the activities of clerical and administrative support workers.
- Admitting Officer
- Automobile-Club-Safety-Program Coordinator
- Baggage-and-Mail Agent
- Booking Supervisor
- Boxing-and-Pressing Supervisor
- Central-Office-Operator Supervisor
- Chief Clerk, Measurement Department
- Chief Clerk, Print Shop
- Chief Dispatcher
- Coin-Machine-Collector Supervisor
- Communication-Center Coordinator
- Complaint Evaluation Supervisor
- Control Clerk, Head
- Cost-and-Sales-Record Supervisor
- Crew Scheduler, Chief
- Customer Service Representative Supervisor
- Dispatcher, Chief, Service or Work
- Dispatcher, Service, Chief
- Documentation Supervisor
- Field Cashier
- Film-Vault Supervisor
- Linen-Room Supervisor
- Magazine Supervisor
- Mailroom Supervisor
- Mailroom Supervisor
- Manager, Customer Service
- Manager, Reservations
- Meter Reader, Chief
- Office Supervisor, Animal Hospital
- Order Dispatcher, Chief
- Petroleum-Inspector Supervisor
- Proof-Machine-Operator Supervisor
- Purchasing-and-Claims Supervisor
- Rate Supervisor
- Regulatory Administrator
- Route Supervisor
- Sack-Department Supervisor
- Secretary of Police
- Senior Reservations Agent
- Senior-Commissary Agent
- Service Observer, Chief
- Shelving Supervisor
- Shipping-and-Receiving Supervisor
- Station Agent I
- Stock Supervisor
- Stock-Control Supervisor
- Supervisor, Accounting Clerks
- Supervisor, Accounts Receivable
- Supervisor, Advertising-Dispatch Clerks
- Supervisor, Agency Appointments
- Supervisor, Assembly Stock
- Supervisor, Audit Clerks
- Supervisor, Cashiers
- Supervisor, Central Supply
- Supervisor, Claims
- Supervisor, Classified Advertising
- Supervisor, Computer Operations
- Supervisor, Contact and Service Clerks
- Supervisor, Correspondence Section
- Supervisor, Credit and Loan Collections
- Supervisor, Customer Records Division
- Supervisor, Customer Services
- Supervisor, Customer-Complaint Service
- Supervisor, Delivery Department
- Supervisor, Files
- Supervisor, Food Checkers and Cashiers
- Supervisor, Force Adjustment
- Supervisor, Gate Services
- Supervisor, Home-Energy Consultant
- Supervisor, Lending Activities
- Supervisor, Mail Carriers
- Supervisor, Mails
- Supervisor, Marking Room
- Supervisor, Money-Room
- Supervisor, Order Takers
- Supervisor, Payroll
- Supervisor, Personnel Clerks
- Supervisor, Policy-Change Clerks
- Supervisor, Production Clerks
- Supervisor, Production Control
- Supervisor, Public Message Service
- Supervisor, Real-Estate Office
- Supervisor, Safety Deposit
- Supervisor, Securities Vault
- Supervisor, Statement Clerks
- Supervisor, Steno Pool
- Supervisor, Survey Workers
- Supervisor, Telecommunicator
- Supervisor, Telegraphic-Typewriter Operators
- Supervisor, Telephone Clerks
- Supervisor, Telephone Information
- Supervisor, Tellers
- Supervisor, Ticket Sales
- Supervisor, Transcribing Operators
- Supervisor, Travel-Information Center
- Supervisor, Trust Accounts
- Supervisor, Underwriting Clerks
- Supervisor, Word Processing
- Technical Coordinator
- Telephone Operator, Chief
- Teller, Head
- Tool-Crib Supervisor
- Transfer Clerk, Head
- Typing Section Chief
- Vault Cashier
- Yard Supervisor
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First-Line Supervisors/Managers of Office and Administrative Support Workers |
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- Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
- Arrange for necessary maintenance and repair work.
- Compute figures such as balances, totals, and commissions.
- Consult with managers and other personnel to resolve problems in areas such as equipment performance, output quality, and work schedules.
- Coordinate activities with other supervisory personnel and with other work units or departments.
- Coordinate or perform activities associated with shipping, receiving, distribution, and transportation.
- Design, implement, and evaluate staff training and development programs, customer service initiatives, and performance measurement criteria.
- Develop or update procedures, policies, and standards.
- Develop work schedules according to budgets and workloads.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Discuss work problems or grievances with union representatives.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
- Interpret and communicate work procedures and company policies to staff.
- Keep informed of provisions of labor-management agreements and their effects on departmental operations.
- Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance.
- Make recommendations to management concerning such issues as staffing decisions and procedural changes.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Plan for and coordinate office services, such as equipment and supply acquisition and organization, disposal of assets, relocation, parking, maintenance, and security services.
- Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, and related factors pertaining to items stored.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
- Recruit, interview, and select employees.
- Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
- Resolve customer complaints and answer customers' questions regarding policies and procedures.
- Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Train and instruct employees in job duties and company policies or arrange for training to be provided.
- analyze operational or management reports or records
- analyze organizational operating practices or procedures
- answer customer or public inquiries
- assign work to staff or employees
- compile itinerary of planned meetings or activities
- conduct or attend staff meetings
- conduct training for personnel
- confer with other departmental heads to coordinate activities
- consult with managerial or supervisory personnel
- coordinate staff or activities in clerical support setting
- delegate appropriate administrative support activities
- develop budgets
- develop policies, procedures, methods, or standards
- develop staffing plan
- dictate correspondence
- direct and coordinate activities of workers or staff
- document provision of administrative services
- establish employee performance standards
- evaluate information from employment interviews
- evaluate office operations
- evaluate performance of employees or contract personnel
- explain rules, policies or regulations
- hire, discharge, transfer, or promote workers
- interview job applicants
- maintain account records
- maintain administrative services procedures manual
- maintain file of job openings
- maintain inventory of office equipment or furniture
- maintain inventory of office forms
- maintain job descriptions
- maintain records, reports, or files
- maintain travel expense accounts
- modify work procedures or processes to meet deadlines
- monitor worker performance
- order or purchase supplies, materials, or equipment
- orient new employees
- oversee work progress to verify safety or conformance to standards
- plan meetings or conferences
- plan or organize work
- prepare financial reports
- prepare or maintain employee records
- prepare reports
- prepare tax reports
- prepare travel vouchers
- purchase office equipment or furniture
- recommend improvements to work methods or procedures
- recommend personnel actions, such as promotions, transfers, and dismissals
- recommend purchase or repair of furnishings or equipment
- requisition stock, materials, supplies or equipment
- resolve customer or public complaints
- resolve or assist workers to resolve work problems
- resolve personnel problems or grievances
- schedule employee work hours
- schedule meetings or appointments
- schedule or contract meeting facilities
- select software for clerical activities
- write administrative procedures services manual
- write employee orientation or training materials
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