Supervise and coordinate the activities of clerical and administrative support workers.

• Admitting Officer
• Automobile-Club-Safety-Program Coordinator
• Baggage-and-Mail Agent
• Booking Supervisor
• Boxing-and-Pressing Supervisor
• Central-Office-Operator Supervisor
• Chief Clerk, Measurement Department
• Chief Clerk, Print Shop
• Chief Dispatcher
• Coin-Machine-Collector Supervisor
• Communication-Center Coordinator
• Complaint Evaluation Supervisor
• Control Clerk, Head
• Cost-and-Sales-Record Supervisor
• Crew Scheduler, Chief
• Customer Service Representative Supervisor
• Dispatcher, Chief, Service or Work
• Dispatcher, Service, Chief
• Documentation Supervisor
• Field Cashier
• Film-Vault Supervisor
• Linen-Room Supervisor
• Magazine Supervisor
• Mailroom Supervisor
• Mailroom Supervisor
• Manager, Customer Service
• Manager, Reservations
• Meter Reader, Chief
• Office Supervisor, Animal Hospital
• Order Dispatcher, Chief
• Petroleum-Inspector Supervisor
• Proof-Machine-Operator Supervisor
• Purchasing-and-Claims Supervisor
• Rate Supervisor
• Regulatory Administrator
• Route Supervisor
• Sack-Department Supervisor
• Secretary of Police
• Senior Reservations Agent
• Senior-Commissary Agent
• Service Observer, Chief
• Shelving Supervisor
• Shipping-and-Receiving Supervisor
• Station Agent I
• Stock Supervisor
• Stock-Control Supervisor
• Supervisor, Accounting Clerks
• Supervisor, Accounts Receivable
• Supervisor, Advertising-Dispatch Clerks
• Supervisor, Agency Appointments
• Supervisor, Assembly Stock
• Supervisor, Audit Clerks
• Supervisor, Cashiers
• Supervisor, Central Supply
• Supervisor, Claims
• Supervisor, Classified Advertising
• Supervisor, Computer Operations
• Supervisor, Contact and Service Clerks
• Supervisor, Correspondence Section
• Supervisor, Credit and Loan Collections
• Supervisor, Customer Records Division
• Supervisor, Customer Services
• Supervisor, Customer-Complaint Service
• Supervisor, Delivery Department
• Supervisor, Files
• Supervisor, Food Checkers and Cashiers
• Supervisor, Force Adjustment
• Supervisor, Gate Services
• Supervisor, Home-Energy Consultant
• Supervisor, Lending Activities
• Supervisor, Mail Carriers
• Supervisor, Mails
• Supervisor, Marking Room
• Supervisor, Money-Room
• Supervisor, Order Takers
• Supervisor, Payroll
• Supervisor, Personnel Clerks
• Supervisor, Policy-Change Clerks
• Supervisor, Production Clerks
• Supervisor, Production Control
• Supervisor, Public Message Service
• Supervisor, Real-Estate Office
• Supervisor, Safety Deposit
• Supervisor, Securities Vault
• Supervisor, Statement Clerks
• Supervisor, Steno Pool
• Supervisor, Survey Workers
• Supervisor, Telecommunicator
• Supervisor, Telegraphic-Typewriter Operators
• Supervisor, Telephone Clerks
• Supervisor, Telephone Information
• Supervisor, Tellers
• Supervisor, Ticket Sales
• Supervisor, Transcribing Operators
• Supervisor, Travel-Information Center
• Supervisor, Trust Accounts
• Supervisor, Underwriting Clerks
• Supervisor, Word Processing
• Technical Coordinator
• Telephone Operator, Chief
• Teller, Head
• Tool-Crib Supervisor
• Transfer Clerk, Head
• Typing Section Chief
• Vault Cashier
• Yard Supervisor

• Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
• Arrange for necessary maintenance and repair work.
• Compute figures such as balances, totals, and commissions.
• Consult with managers and other personnel to resolve problems in areas such as equipment performance, output quality, and work schedules.
• Coordinate activities with other supervisory personnel and with other work units or departments.
• Coordinate or perform activities associated with shipping, receiving, distribution, and transportation.
• Design, implement, and evaluate staff training and development programs, customer service initiatives, and performance measurement criteria.
• Develop or update procedures, policies, and standards.
• Develop work schedules according to budgets and workloads.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Discuss work problems or grievances with union representatives.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
• Interpret and communicate work procedures and company policies to staff.
• Keep informed of provisions of labor-management agreements and their effects on departmental operations.
• Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance.
• Make recommendations to management concerning such issues as staffing decisions and procedural changes.
• Monitor inventory levels and requisition or purchase supplies as needed.
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
• Plan for and coordinate office services, such as equipment and supply acquisition and organization, disposal of assets, relocation, parking, maintenance, and security services.
• Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, and related factors pertaining to items stored.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
• Recruit, interview, and select employees.
• Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
• Resolve customer complaints and answer customers' questions regarding policies and procedures.
• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Train and instruct employees in job duties and company policies or arrange for training to be provided.

• analyze operational or management reports or records
• analyze organizational operating practices or procedures
• answer customer or public inquiries
• assign work to staff or employees
• compile itinerary of planned meetings or activities
• conduct or attend staff meetings
• conduct training for personnel
• confer with other departmental heads to coordinate activities
• consult with managerial or supervisory personnel
• coordinate staff or activities in clerical support setting
• delegate appropriate administrative support activities
• develop budgets
• develop policies, procedures, methods, or standards
• develop staffing plan
• dictate correspondence
• direct and coordinate activities of workers or staff
• document provision of administrative services
• establish employee performance standards
• evaluate information from employment interviews
• evaluate office operations
• evaluate performance of employees or contract personnel
• explain rules, policies or regulations
• hire, discharge, transfer, or promote workers
• interview job applicants
• maintain account records
• maintain administrative services procedures manual
• maintain file of job openings
• maintain inventory of office equipment or furniture
• maintain inventory of office forms
• maintain job descriptions
• maintain records, reports, or files
• maintain travel expense accounts
• modify work procedures or processes to meet deadlines
• monitor worker performance
• order or purchase supplies, materials, or equipment
• orient new employees
• oversee work progress to verify safety or conformance to standards
• plan meetings or conferences
• plan or organize work
• prepare financial reports
• prepare or maintain employee records
• prepare reports
• prepare tax reports
• prepare travel vouchers
• purchase office equipment or furniture
• recommend improvements to work methods or procedures
• recommend personnel actions, such as promotions, transfers, and dismissals
• recommend purchase or repair of furnishings or equipment
• requisition stock, materials, supplies or equipment
• resolve customer or public complaints
• resolve or assist workers to resolve work problems
• resolve personnel problems or grievances
• schedule employee work hours
• schedule meetings or appointments
• schedule or contract meeting facilities
• select software for clerical activities
• write administrative procedures services manual
• write employee orientation or training materials