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First-Line Supervisors of Office and Administrative Support Workers - 43-1011.00

O*NET-SOC Description

Directly supervise and coordinate the activities of clerical and administrative support workers.

Sample of Reported Job Titles

  • Office Manager
  • Team Leader
  • Customer Service Manager
  • Customer Service Supervisor
  • Office Supervisor
  • Accounting Manager
  • Director
  • Office Coordinator
  • Accounts Payable Supervisor
  • Administrative Supervisor

SOC Occupation Groups

Related Occupations

Tasks

  • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
  • Arrange for necessary maintenance or repair work.
  • Compute figures such as balances, totals, or commissions.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Develop or update procedures, policies, or standards.
  • Develop work schedules according to budgets and workloads.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Discuss work problems or grievances with union representatives.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Interpret and communicate work procedures and company policies to staff.
  • Keep informed of provisions of labor-management agreements and their effects on departmental operations.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Monitor inventory levels and requisition or purchase supplies as needed.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
  • Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Recruit, interview, and select employees.
  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.

Detailed Work Activities

  • Administer personnel recruitment or hiring activities.
  • Analyze financial information.
  • Calculate financial data.
  • Compile data or documentation.
  • Confer with coworkers to coordinate work activities.
  • Coordinate operational activities.
  • Develop organizational policies or programs.
  • Examine documents to verify adherence to requirements.
  • Explain regulations, policies, or procedures.
  • Maintain current knowledge related to work activities.
  • Maintain inventory records.
  • Monitor inventories of products or materials.
  • Prepare employee work schedules.
  • Prepare research or technical reports.
  • Provide information to coworkers.
  • Record personnel information.
  • Report maintenance or equipment problems to appropriate personnel.
  • Respond to customer problems or complaints.
  • Supervise clerical or administrative personnel.
  • Train personnel.

Military Crosswalk Titles

  • Acquisition, Logistics and Technology (ALandT) Contracting NCO (Army - Enlisted)
  • Administration Manager (Air Force - Enlisted)
  • Administration Superintendent (Air Force - Enlisted)
  • Administrative Specialist (Marine Corps - Enlisted)
  • Administrative Supervisor (Navy - Enlisted)
  • AH-64A Armament/Electrical/Avionics Systems Repairer (Army - Enlisted)
  • Aircraft Ordnance Technician (Marine Corps - Enlisted)
  • Ammunition Technician (Marine Corps - Enlisted)
  • Aviation Boatswain's Mate, Launching and Recovery Equipment (Navy - Enlisted)
  • Aviation Maintenance Administrationman (Navy - Enlisted)
  • Aviation Operations Specialist (Marine Corps - Enlisted)
  • Aviation Ordnance Systems Technician (Marine Corps - Enlisted)
  • Aviation Ordnanceman (Navy - Enlisted)
  • Cavalry Scout (Army - Enlisted)
  • Chaplain Assistant (Army - Enlisted)
  • Chief Signal NCO (Army - Enlisted)
  • Communications - Computer Systems Manager (Air Force - Enlisted)
  • Communications - Computer Systems Operations Craftsman (Air Force - Enlisted)
  • Communications - Computer Systems Superintendent (Air Force - Enlisted)
  • Contingency Contract Specialist (Marine Corps - Enlisted)
  • CWO - Ship's Clerk (Navy - Warrant Officer only)
  • CWO - Supply Corps (Navy - Warrant Officer only)
  • Data Processing Chief (Marine Corps - Enlisted)
  • Defense Message System (DMS) Chief (Marine Corps - Enlisted)
  • Field Artillery Targeting Technician (Army - Warrant Officer only)
  • Finance Senior Sergeant (Army - Enlisted)
  • Financial Management and Comptroller Manager (Air Force - Enlisted)
  • Financial Management and Comptroller Superintendent (Air Force - Enlisted)
  • Financial Management Resource Analyst (Marine Corps - Enlisted)
  • Financial Specialist Supervisor (Navy - Enlisted)
  • Fixed-Wing Aircraft Crew Chief, KC-130 (Marine Corps - Enlisted)
  • Flight Equipment Technician (Marine Corps - Enlisted)
  • Force Support Manager (Air Force - Enlisted)
  • Health Services Management Manager (Air Force - Enlisted)
  • Health Services Management Superintendent (Air Force - Enlisted)
  • Human Resources Specialist (Army - Enlisted)
  • Indirect Fire Infantryman (Army - Enlisted)
  • Individual Material Readiness List (IMRL) Asset Manager (Marine Corps - Enlisted)
  • Information Center Supervisor (Navy - Enlisted)
  • Information Management Specialist (Navy - Enlisted)
  • Information Systems Chief (Army - Enlisted)
  • Interior Communications Electrician (Navy - Enlisted)
  • Knowledge Management Apprentice (Air Force - Enlisted)
  • Knowledge Management Craftsman (Air Force - Enlisted)
  • Knowledge Management Helper (Air Force - Enlisted)
  • Knowledge Management Journeyman (Air Force - Enlisted)
  • Knowledge Operations Management (Air Force - Enlisted)
  • Knowledge Operations Management Manager (Air Force - Enlisted)
  • Knowledge Operations Management Superintendent (Air Force - Enlisted)
  • Landing Support Specialist (Marine Corps - Enlisted)
  • LDO - Administration (Navy - Commissioned Officer only)
  • LDO - Supply Corps (Navy - Commissioned Officer only)
  • Legal Administrator (Army - Warrant Officer only)
  • Logistics Plans Manager (Air Force - Enlisted)
  • Logistics Plans Superintendent (Air Force - Enlisted)
  • Logistics Specialist (Navy - Enlisted)
  • Logistics/ Mobility Chief (Marine Corps - Enlisted)
  • Logistics/Embarkation Specialist (Marine Corps - Enlisted)
  • M1 Armor Crewman (Army - Enlisted)
  • Maintenance Data Systems Analysis Superintendent (Air Force - Enlisted)
  • Maintenance Management Analysis Craftsman (Air Force - Enlisted)
  • Maintenance Management Production Craftsman (Air Force - Enlisted)
  • Maintenance Management Superintendent (Air Force - Enlisted)
  • Maintenance Manager (Air Force - Enlisted)
  • Maintenance Production Management Manager (Air Force - Enlisted)
  • Maintenance Production Management Superintendent (Air Force - Enlisted)
  • Marine Air Ground Task Force (MAGTF) Planning Specialist (Marine Corps - Enlisted)
  • Marine Corps Community Services Marine (Marine Corps - Enlisted)
  • Mass Communications Specialist (Navy - Enlisted)
  • Master Chief Petty Officer of the Coast Guard (Coast Guard - Enlisted)
  • Materiel Management (Air Force - Enlisted)
  • Materiel Management Apprentice (Air Force - Enlisted)
  • Materiel Management Craftsman (Air Force - Enlisted)
  • Materiel Management Helper (Air Force - Enlisted)
  • Materiel Management Journeyman (Air Force - Enlisted)
  • Materiel Management Superintendent (Air Force - Enlisted)
  • Materiel Manager (Air Force - Enlisted)
  • Medical Administration (Coast Guard - Warrant Officer only)
  • Medical Logistics Specialist (Army - Enlisted)
  • Medical Materiel Manager (Air Force - Enlisted)
  • Medical Materiel Superintendent (Air Force - Enlisted)
  • Munitions Systems (Air Force - Enlisted)
  • Munitions Systems Apprentice (Air Force - Enlisted)
  • Munitions Systems Craftsman (Air Force - Enlisted)
  • Munitions Systems Helper (Air Force - Enlisted)
  • Munitions Systems Journeyman (Air Force - Enlisted)
  • Munitions Systems Superintendent (Air Force - Enlisted)
  • Navy Counselor (Recruiter) (Navy - Enlisted)
  • Office Manager (Navy - Enlisted)
  • Packaging Specialist (Marine Corps - Enlisted)
  • PATRIOT Launching Station Enhanced Operator/Maintainer (Army - Enlisted)
  • Personnel (Air Force - Enlisted)
  • Personnel Apprentice (Air Force - Enlisted)
  • Personnel Craftsman (Air Force - Enlisted)
  • Personnel Helper (Air Force - Enlisted)
  • Personnel Journeyman (Air Force - Enlisted)
  • Personnel Manager (Navy - Enlisted)
  • Personnel Sergeant (Army - Enlisted)
  • Personnel Specialist (Navy - Enlisted)
  • Personnel Superintendent (Air Force - Enlisted)
  • Personnel Supervisor (Navy - Enlisted)
  • Personnel System Management (PSM) Craftsman (Air Force - Enlisted)
  • Personnel/Administrative Chief (Marine Corps - Enlisted)
  • Petty Officer (Coast Guard - Enlisted)
  • Postal (Air Force - Enlisted)
  • Postal Clerk (Marine Corps - Enlisted)
  • Postal Inspector (Navy - Enlisted)
  • Property Accounting Technician (Army - Warrant Officer only)
  • Radio Communications Systems Craftsman (Air Force - Enlisted)
  • Radio Communications Systems Superintendent (Air Force - Enlisted)
  • Religious Program Specialist (Navy - Enlisted)
  • SC - Supply Corps Officer (Navy - Commissioned Officer only)
  • SNAP II Supply and Financial Management (SFM) Functional Area Supervisor (Navy - Enlisted)
  • Supply Management Superintendent (Air Force - Enlisted)
  • Supply Systems Analysis Craftsman (Air Force - Enlisted)
  • Traffic Management Craftsman (Air Force - Enlisted)
  • Traffic Management Superintendent (Air Force - Enlisted)
  • Traffic Manager (Air Force - Enlisted)
  • Transportation Management Coordinator (Army - Enlisted)
  • Warehouse Clerk (Marine Corps - Enlisted)
  • Yeoman (Navy - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Admitting Officer
  • Automobile-Club-Safety-Program Coordinator
  • Baggage-and-Mail Agent
  • Booking Supervisor
  • Boxing-and-Pressing Supervisor
  • Central-Office-Operator Supervisor
  • Chief Clerk, Measurement Department
  • Chief Clerk, Print Shop
  • Chief Dispatcher
  • Coin-Machine-Collector Supervisor
  • Communication-Center Coordinator
  • Complaint Evaluation Supervisor
  • Control Clerk, Head
  • Cost-and-Sales-Record Supervisor
  • Crew Scheduler, Chief
  • Customer Service Representative Supervisor
  • Dispatcher, Chief, Service or Work
  • Dispatcher, Service, Chief
  • Documentation Supervisor
  • Field Cashier
  • Film-Vault Supervisor
  • Linen-Room Supervisor
  • Magazine Supervisor
  • Mailroom Supervisor
  • Manager, Customer Service
  • Manager, Reservations
  • Meter Reader, Chief
  • Office Supervisor, Animal Hospital
  • Order Dispatcher, Chief
  • Petroleum-Inspector Supervisor
  • Proof-Machine-Operator Supervisor
  • Purchasing-and-Claims Supervisor
  • Rate Supervisor
  • Regulatory Administrator
  • Route Supervisor
  • Sack-Department Supervisor
  • Secretary of Police
  • Senior Reservations Agent
  • Senior-Commissary Agent
  • Service Observer, Chief
  • Shelving Supervisor
  • Shipping-and-Receiving Supervisor
  • Station Agent I
  • Stock Supervisor
  • Stock-Control Supervisor
  • Supervisor, Accounting Clerks
  • Supervisor, Accounts Receivable
  • Supervisor, Advertising-Dispatch Clerks
  • Supervisor, Agency Appointments
  • Supervisor, Assembly Stock
  • Supervisor, Audit Clerks
  • Supervisor, Cashiers
  • Supervisor, Central Supply
  • Supervisor, Claims
  • Supervisor, Classified Advertising
  • Supervisor, Computer Operations
  • Supervisor, Contact and Service Clerks
  • Supervisor, Correspondence Section
  • Supervisor, Credit and Loan Collections
  • Supervisor, Customer Records Division
  • Supervisor, Customer Services
  • Supervisor, Customer-Complaint Service
  • Supervisor, Delivery Department
  • Supervisor, Files
  • Supervisor, Food Checkers and Cashiers
  • Supervisor, Force Adjustment
  • Supervisor, Gate Services
  • Supervisor, Home-Energy Consultant
  • Supervisor, Lending Activities
  • Supervisor, Mail Carriers
  • Supervisor, Mails
  • Supervisor, Marking Room
  • Supervisor, Money-Room
  • Supervisor, Order Takers
  • Supervisor, Payroll
  • Supervisor, Personnel Clerks
  • Supervisor, Policy-Change Clerks
  • Supervisor, Production Clerks
  • Supervisor, Production Control
  • Supervisor, Public Message Service
  • Supervisor, Real-Estate Office
  • Supervisor, Safety Deposit
  • Supervisor, Securities Vault
  • Supervisor, Statement Clerks
  • Supervisor, Steno Pool
  • Supervisor, Survey Workers
  • Supervisor, Telecommunicator
  • Supervisor, Telegraphic-Typewriter Operators
  • Supervisor, Telephone Clerks
  • Supervisor, Telephone Information
  • Supervisor, Tellers
  • Supervisor, Ticket Sales
  • Supervisor, Transcribing Operators
  • Supervisor, Travel-Information Center
  • Supervisor, Trust Accounts
  • Supervisor, Underwriting Clerks
  • Supervisor, Word Processing
  • Technical Coordinator
  • Telephone Operator, Chief
  • Teller, Head
  • Tool-Crib Supervisor
  • Transfer Clerk, Head
  • Typing Section Chief
  • Vault Cashier
  • Yard Supervisor