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Dispatchers, Except Police, Fire, and Ambulance - 43-5032.00

O*NET-SOC Description

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Sample of Reported Job Titles

  • Aircraft Dispatcher
  • City Dispatcher
  • Dispatch Manager
  • Dispatcher (Dispatch)
  • Motor Coach Supervisor
  • Operations Dispatcher
  • Rail Operations Controller
  • School Bus Dispatcher
  • Train Dispatcher
  • Truck Dispatcher

SOC Occupation Groups

43-0000 Office and Administrative Support Occupations
43-5000 Material Recording, Scheduling, Dispatching, and Distributing Workers
43-5030 Dispatchers
43-5032.00 Dispatchers, Except Police, Fire, and Ambulance

Related Occupations


  • Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
  • Arrange for necessary repairs to restore service and schedules.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
  • Ensure timely and efficient movement of trains, according to train orders and schedules.
  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Order supplies or equipment and issue them to personnel.
  • Oversee all communications within specifically assigned territories.
  • Prepare daily work and run schedules.
  • Receive or prepare work orders.
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.

Detailed Work Activities

  • Coordinate operational activities.
  • Distribute materials to employees or customers.
  • Maintain operational records.
  • Operate communications equipment or systems.
  • Order materials, supplies, or equipment.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Prepare employee work schedules.
  • Provide information to coworkers.
  • Relay information between personnel.
  • Respond to customer problems or complaints.
  • Schedule operational activities.
  • Select resources needed to accomplish tasks.
  • Track goods or materials.

Military Crosswalk Titles

  • Operations Management Apprentice (Air Force - Enlisted)
  • Operations Management Craftsman (Air Force - Enlisted)
  • Operations Management Helper (Air Force - Enlisted)
  • Operations Management Journeyman (Air Force - Enlisted)
  • Operations Management Superintendent (Air Force - Enlisted)

Apprenticeship Crosswalk Titles

  • Dispatcher, Service

DOT Crosswalk Titles

  • Bus Dispatcher, Interstate
  • Car Clerk, Pullman
  • Dispatcher
  • Dispatcher, Maintenance Service
  • Dispatcher, Motor Vehicle
  • Dispatcher, Oil
  • Dispatcher, Oil Well Services
  • Dispatcher, Radioactive-Waste-Disposal
  • Dispatcher, Relay
  • Dispatcher, Security Guard
  • Dispatcher, Service
  • Dispatcher, Service or Work
  • Dispatcher, Ship Pilot
  • Dispatcher, Street Department
  • Dispatcher, Traffic or System
  • Dispatcher, Tugboat
  • Engine Dispatcher
  • Gas Dispatcher
  • Receiver-Dispatcher
  • Routing Clerk
  • Service Clerk
  • Taxicab Coordinator
  • Taxicab Starter
  • Train Dispatcher, Assistant Chief
  • Water-Service Dispatcher
  • Work-Order-Sorting Clerk