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Dispatchers, Except Police, Fire, and Ambulance - 43-5032.00

O*NET-SOC Description

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Sample of Reported Job Titles

  • Dispatcher
  • Train Dispatcher
  • City Dispatcher
  • Motor Coach Supervisor
  • Aircraft Dispatcher
  • Dispatch Manager
  • Dispatch Supervisor
  • Rail Operations Controller
  • School Bus Dispatcher
  • Truck Dispatcher

SOC Occupation Groups

43-0000 Office and Administrative Support Occupations
43-5000 Material Recording, Scheduling, Dispatching, and Distributing Workers
43-5030 Dispatchers
43-5032.00 Dispatchers, Except Police, Fire, and Ambulance

Related Occupations

Tasks

  • Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
  • Arrange for necessary repairs to restore service and schedules.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
  • Ensure timely and efficient movement of trains, according to train orders and schedules.
  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Order supplies or equipment and issue them to personnel.
  • Oversee all communications within specifically assigned territories.
  • Prepare daily work and run schedules.
  • Receive or prepare work orders.
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.

Detailed Work Activities

  • assign work to staff or employees
  • communicate technical information
  • compile numerical or statistical data
  • coordinate equipment or personnel in mechanical repair setting
  • determine specifications
  • determine work priority, crew or equipment requirements
  • direct and coordinate highway transportation activities
  • direct human or vehicle traffic
  • evaluate importance of incoming telephone calls
  • expedite freight movement
  • explain traffic or transportation situations concisely
  • fill out business or government forms
  • identify best itinerary based on knowledge of routes
  • maintain records, reports, or files
  • maintain telephone logs
  • make decisions
  • manage inventories or supplies
  • monitor public transportation system operation
  • order or purchase supplies, materials, or equipment
  • oversee activities related to dispatching, routing, or tracking transportation vehicles
  • prepare reports
  • provide customer service in surface transportation
  • read maps
  • read work order, instructions, formulas, or processing charts
  • relay information to proper officials
  • schedule activities, classes, or events
  • schedule air or surface pickup, delivery, or distribution of product
  • schedule employee work hours
  • schedule facility or property maintenance
  • take messages
  • use computers to enter, access or retrieve data
  • use local or regional geographical knowledge to transportation
  • use telephone communication techniques
  • use two-way radio or mobile phone

Military Crosswalk Titles

  • Operations Management Apprentice (Air Force - Enlisted)
  • Operations Management Craftsman (Air Force - Enlisted)
  • Operations Management Helper (Air Force - Enlisted)
  • Operations Management Journeyman (Air Force - Enlisted)
  • Operations Management Superintendent (Air Force - Enlisted)

Apprenticeship Crosswalk Titles

  • Dispatcher, Service

DOT Crosswalk Titles

  • Bus Dispatcher, Interstate
  • Car Clerk, Pullman
  • Dispatcher
  • Dispatcher, Maintenance Service
  • Dispatcher, Motor Vehicle
  • Dispatcher, Oil
  • Dispatcher, Oil Well Services
  • Dispatcher, Radioactive-Waste-Disposal
  • Dispatcher, Relay
  • Dispatcher, Security Guard
  • Dispatcher, Service
  • Dispatcher, Service or Work
  • Dispatcher, Ship Pilot
  • Dispatcher, Street Department
  • Dispatcher, Traffic or System
  • Dispatcher, Tugboat
  • Engine Dispatcher
  • Gas Dispatcher
  • Receiver-Dispatcher
  • Routing Clerk
  • Service Clerk
  • Taxicab Coordinator
  • Taxicab Starter
  • Train Dispatcher, Assistant Chief
  • Water-Service Dispatcher
  • Work-Order-Sorting Clerk