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Dispatchers, Except Police, Fire, and Ambulance - 43-5032.00

O*NET-SOC Description

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Sample of Reported Job Titles

  • Aircraft Dispatcher
  • Charter Coordinator
  • City Dispatcher
  • Dispatcher (Dispatch)
  • Mine Dispatcher
  • Paratransit Dispatcher
  • School Bus Dispatcher
  • Taxi Dispatcher
  • Train Dispatcher
  • Truck Dispatcher

SOC Occupation Groups

43-0000 Office and Administrative Support Occupations
43-5000 Material Recording, Scheduling, Dispatching, and Distributing Workers
43-5030 Dispatchers
43-5032.00 Dispatchers, Except Police, Fire, and Ambulance

Related Occupations

Tasks

  • Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
  • Arrange for necessary repairs to restore service and schedules.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
  • Ensure timely and efficient movement of trains, according to train orders and schedules.
  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Order supplies or equipment and issue them to personnel.
  • Oversee all communications within specifically assigned territories.
  • Prepare daily work and run schedules.
  • Receive or prepare work orders.
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.

Detailed Work Activities

  • Coordinate operational activities.
  • Distribute materials to employees or customers.
  • Maintain operational records.
  • Operate communications equipment or systems.
  • Order materials, supplies, or equipment.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Prepare employee work schedules.
  • Provide information to coworkers.
  • Relay information between personnel.
  • Respond to customer problems or complaints.
  • Schedule operational activities.
  • Select resources needed to accomplish tasks.
  • Track goods or materials.

Military Crosswalk Titles

  • Artillery Unit Leader (Marine Corps - Enlisted)
  • ASW/ASUW Tactical Air Control (ASTAC) Weapons and Tactics Instructor (WTI) (Navy - Enlisted)
  • ASW/ASUW Tactical Air Controller (ASTAC) (Navy - Enlisted)
  • Aviation Operations Specialist (Army - Enlisted)
  • Chemical, Biological, Radiological, and Nuclear (CBRN) (Army - Commissioned Officer only)
  • Coastal/Harbor Defense Officer (Navy - Commissioned or Warrant Officer)
  • Combat Information Center Officer (Navy - Commissioned or Warrant Officer)
  • Command and Control (Air Force - Commissioned Officer only)
  • Command and Control Battle Management Operations (Air Force - Enlisted)
  • Command and Control Battle Management Operations Apprentice (Air Force - Enlisted)
  • Command and Control Battle Management Operations Apprentice, Weapons Director (Air Force - Enlisted)
  • Command and Control Battle Management Operations Craftsman (Air Force - Enlisted)
  • Command and Control Battle Management Operations Craftsman, Weapons Director (Air Force - Enlisted)
  • Command and Control Battle Management Operations Helper (Air Force - Enlisted)
  • Command and Control Battle Management Operations Journeyman (Air Force - Enlisted)
  • Command and Control Battle Management Operations Journeyman, Weapons Director (Air Force - Enlisted)
  • Command and Control Battle Management Operations Superintendent (Air Force - Enlisted)
  • Command and Control Operations (Air Force - Enlisted)
  • Command and Control Operations Apprentice (Air Force - Enlisted)
  • Command and Control Operations Craftsman (Air Force - Enlisted)
  • Command and Control Operations Helper (Air Force - Enlisted)
  • Command and Control Operations Journeyman (Air Force - Enlisted)
  • Command and Control Operations Manager (Air Force - Enlisted)
  • Command and Control Operations Superintendent (Air Force - Enlisted)
  • Disaster Preparedness Officer (Navy - Commissioned or Warrant Officer)
  • Emergency Management (Air Force - Enlisted)
  • Emergency Management Apprentice (Air Force - Enlisted)
  • Emergency Management Craftsman (Air Force - Enlisted)
  • Emergency Management Helper (Air Force - Enlisted)
  • Emergency Management Journeyman (Air Force - Enlisted)
  • Emergency Management Superintendent (Air Force - Enlisted)
  • Field Artillery Cannoneer (Marine Corps - Enlisted)
  • Investigator (Coast Guard - Enlisted)
  • Master-At-Arms (Navy - Enlisted)
  • Naval Tactical Data System--Combat Information Center Officer (Navy - Commissioned or Warrant Officer)
  • Navy Emergency Preparedness Liaison Officer (Navy - Commissioned Officer only)
  • Nuclear, Biological and Chemical Defense Officer (Navy - Commissioned or Warrant Officer)
  • Operations Management (Air Force - Enlisted)
  • Operations Management Apprentice (Air Force - Enlisted)
  • Operations Management Craftsman (Air Force - Enlisted)
  • Operations Management Helper (Air Force - Enlisted)
  • Operations Management Journeyman (Air Force - Enlisted)
  • Operations Management Superintendent (Air Force - Enlisted)
  • Operations Specialist (Coast Guard - Enlisted)
  • Operations Specialist (Navy - Enlisted)
  • Satellite Transmissions System Operator (Marine Corps - Enlisted)
  • Sea Combat Air Controller (SCAC) (Navy - Enlisted)
  • Search and Rescue (Coast Guard - Commissioned Officer only)
  • Search and Rescue Officer (Navy - Commissioned or Warrant Officer)
  • Security Forces (Air Force - Enlisted)
  • Security Forces Apprentice (Air Force - Enlisted)
  • Security Forces Apprentice, Combat Arms (Air Force - Enlisted)
  • Security Forces Apprentice, Military Working Dog Handler (Air Force - Enlisted)
  • Security Forces Craftsman (Air Force - Enlisted)
  • Security Forces Helper (Air Force - Enlisted)
  • Security Forces Helper, Combat Arms (Air Force - Enlisted)
  • Security Forces Helper, Military Working Dog Handler (Air Force - Enlisted)
  • Security Forces Journeyman (Air Force - Enlisted)
  • Security Forces Journeyman, Combat Arms (Air Force - Enlisted)
  • Security Forces Journeyman, Military Working Dog Handler (Air Force - Enlisted)
  • Security Forces Superintendent (Air Force - Enlisted)
  • Submarine Element Coordinator (Navy - Commissioned Officer only)
  • Surface Electronic Warfare Operator (Navy - Enlisted)
  • Tactical Air Control Party (TACP) (Air Force - Enlisted)
  • Tactical Air Control Party (TACP) Apprentice (Air Force - Enlisted)
  • Tactical Air Control Party (TACP) Craftsman (Air Force - Enlisted)
  • Tactical Air Control Party (TACP) Helper (Air Force - Enlisted)
  • Tactical Air Control Party (TACP) Journeyman (Air Force - Enlisted)
  • Tactical Air Control Party (TACP) Superintendent (Air Force - Enlisted)
  • Transmissions System Operator (Marine Corps - Enlisted)
  • Unit Supply Specialist (Army - Enlisted)

Apprenticeship Crosswalk Titles

  • Dispatcher Service (Transportation Management Coordinator)

DOT Crosswalk Titles

  • Bus Dispatcher, Interstate
  • Car Clerk, Pullman
  • Dispatcher
  • Dispatcher, Maintenance Service
  • Dispatcher, Motor Vehicle
  • Dispatcher, Oil
  • Dispatcher, Oil Well Services
  • Dispatcher, Radioactive-Waste-Disposal
  • Dispatcher, Relay
  • Dispatcher, Security Guard
  • Dispatcher, Service
  • Dispatcher, Service or Work
  • Dispatcher, Ship Pilot
  • Dispatcher, Street Department
  • Dispatcher, Traffic or System
  • Dispatcher, Tugboat
  • Engine Dispatcher
  • Gas Dispatcher
  • Receiver-Dispatcher
  • Routing Clerk
  • Service Clerk
  • Taxicab Coordinator
  • Taxicab Starter
  • Train Dispatcher, Assistant Chief
  • Water-Service Dispatcher
  • Work-Order-Sorting Clerk