Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

• Communication-Center Operator
• Switchboard Operator, Police District
• Telephone Clerk, Telegraph Office
• Telephone Operator
• Telephone-Answering-Service Operator

• Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
• Answer simple questions about clients' businesses, using reference files.
• Complete forms for sales orders.
• Contact security staff members when necessary, using radio-telephones.
• Keep records of calls placed and charges incurred.
• Monitor alarm systems in order to ensure that secure conditions are maintained.
• Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
• Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
• Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
• Place telephone calls or arrange conference calls as instructed.
• Record messages, suggesting rewording for clarity and conciseness.
• Relay and route written and verbal messages.
• Route emergency calls appropriately.
• Stamp messages with time and date, and file them appropriately.

• answer calls using switchboard
• answer customer or public inquiries
• arrange teleconference calls
• date stamp messages, mail, or other information
• ensure correct grammar, punctuation, or spelling
• maintain telephone logs
• operate business machines
• perform clerical duties including typing, accepting orders, or sorting mail
• route multi-line telephone calls
• take messages
• transcribe spoken or written information
• use computers to enter, access or retrieve data
• use oral or written communication techniques
• use telephone communication techniques