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Occupation information matching Computer Technician
15-1232.00   Computer User Support Specialists

O*NET SOC Title
Computer User Support Specialists
Lay Titles
Computer Technical Specialist
Computer Technician
Computer Customer Support Specialist
Computer Hardware Technician
Computer Hardware Tech
Computer Help Desk Rep
Computer Help Desk Representative
Computer Help Desk Specialist
Computer Instructor
Computer Lab Assistant
Computer Laboratory Assistant
Computer Operations Technician
Computer Operations Tech
Computer Operator
Computer Specialist
Computer Support Technician
Computer Support Specialist
Computer Support Tech
Computer System Tech
Computer Systems Technician
Computer Systems Specialist
Computer Tech
Computer Technologist
Computer Technology Instructor
Computer Trainer
Technical Account Manager
Technical Services Specialist
Technical Support Technician
Technical Support Analyst
Technical Support Call Center Rep
Technical Support Call Center Representative
Technical Support Engineer
Technical Support Manager
Technical Support Rep
Technical Support Representative
Technical Support Specialist
Technical Support Tech
Customer Service Technician
Desktop Technician
Desktop Support Technician
Education Technician
Field Service Technician
Help Desk Technician
Information Systems Technician
Information Technology Technician
Information Technology Help Desk Technician
Information Technology Support Technician
Maintenance Technician
Micro Computer Technician
Micro Computer Specialist
Micro Computer Support Specialist
Micro Computer Tech
Network Technician
Network Support Technician
Networking Technician
Office Automation Technician
Operations Support Technician
Personal Computer Technician
Personal Computer Consultant
Personal Computer Installation Engineer
Personal Computer Specialist
Personal Computer Support Technician
Personal Computer Support Specialist
Personal Computer Systems Coordinator
Printer Technician
Sales Support Technician
Support Technician
O*NET SOC Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
O*NET SOC Tasks
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Oversee the daily performance of computer systems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Detailed Work Activities
Install computer hardware.
Install computer software.
Maintain computer hardware.
Monitor computer system performance to ensure proper operation.
Provide technical support for software maintenance or use.
Provide recommendations to others about computer hardware.
Read documents to gather technical information.
Recommend changes to improve computer or information systems.
Resolve computer software problems.
Teach others to use computer equipment or hardware.
Test computer hardware performance.
Train others in computer interface or software use.