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Slot Supervisors - 39-1012.00

O*NET-SOC Description

Supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Report hazards and enforce safety rules.

Sample of Reported Job Titles

  • Slot Attendant
  • Slot Technician
  • Slot Floorperson
  • Slot Supervisor
  • Casino Manager
  • Key Person
  • Casino Shift Manager (CSM)
  • Slot Floor Attendant
  • Slot Floor Supervisor
  • Slot Key Person

SOC Occupation Groups

Related Occupations

Tasks

  • Answer patrons' questions about gaming machine functions and payouts.
  • Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
  • Coordinate and oversee the work of slot department workers, including change runners and slot technicians.
  • Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
  • Exchange currency for customers, converting currency into requested combinations of bills and coins.
  • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
  • Monitor payment of hand-delivered jackpots to ensure promptness.
  • Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
  • Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
  • Record the specifics of malfunctioning machines and document malfunctions needing repair.
  • Reset slot machines after payoffs.
  • Respond to and resolve patrons' complaints.

Detailed Work Activities

  • Communicate with management or other staff to resolve problems.
  • Conduct gaming transactions.
  • Enforce rules or regulations.
  • Monitor operational quality or safety.
  • Monitor patron activities to identify problems or potential problems.
  • Operate gaming equipment.
  • Perform basic equipment maintenance.
  • Prepare operational reports or records.
  • Resolve customer complaints or problems.
  • Respond to customer inquiries.
  • Supervise service workers.

Military Crosswalk Titles

No information available.

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Supervisor, Cardroom