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Gaming Managers - 11-9071.00

O*NET-SOC Description

Plan, direct, or coordinate gaming operations in a casino. May formulate house rules.

Sample of Reported Job Titles

  • Casino Manager
  • Slot Manager
  • Gaming Manager
  • Slot Operations Director
  • Cage Manager
  • Floor Manager
  • Floor Supervisor
  • Gaming Director
  • Gaming Manager On Duty (Gaming MOD)
  • Pit Manager

SOC Occupation Groups

11-0000 Management Occupations
11-9000 Other Management Occupations
11-9070 Gaming Managers
11-9071.00 Gaming Managers

Related Occupations

Tasks

  • Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
  • Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
  • Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
  • Establish policies on issues such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
  • Explain and interpret house rules, such as game rules or betting limits.
  • Interview and hire workers.
  • Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
  • Monitor credit extended to players.
  • Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
  • Notify board attendants of table vacancies so that waiting patrons can play.
  • Prepare work schedules and station arrangements and keep attendance records.
  • Record, collect, or pay off bets, issuing receipts as necessary.
  • Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
  • Resolve customer complaints regarding problems such as payout errors.
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
  • Set and maintain a bank and table limit for each game.
  • Track supplies of money to tables and perform any required paperwork.
  • Train new workers or evaluate their performance.

Detailed Work Activities

  • Collect payments for goods or services.
  • Communicate organizational policies and procedures.
  • Compile operational data.
  • Conduct employee training programs.
  • Conduct financial or regulatory audits.
  • Determine pricing or monetary policies.
  • Develop organizational policies or programs.
  • Evaluate employee performance.
  • Hire personnel.
  • Interview employees, customers, or others to collect information.
  • Maintain knowledge of current developments in area of expertise.
  • Maintain personnel records.
  • Manage guest services.
  • Monitor activities of individuals to ensure safety or compliance with rules.
  • Monitor flow of cash or other resources.
  • Monitor resources.
  • Prepare staff schedules or work assignments.
  • Resolve customer complaints or problems.

Military Crosswalk Titles

No information available.

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Bookmaker
  • Manager, Cardroom
  • Manager, Casino
  • Manager, Mutuel Department