Gaming Managers - 11-9071.00

O*NET-SOC Description

Plan, organize, direct, control, or coordinate gaming operations in a casino. Formulate gaming policies for their area of responsibility.

DOT Titles Included in this O*NET-SOC Code

  • Bookmaker
  • Manager, Cardroom
  • Manager, Casino
  • Manager, Mutuel Department

Sample of Occupations in this SOC Family

Related Occupations

Tasks

  • Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, and that players are not cheating.
  • Direct the compilation of summary sheets that show wager amounts and payoffs for races and events.
  • Direct the distribution of complimentary hotel rooms, meals, and other discounts or free items given to players based on their length of play and betting totals.
  • Establish policies on issues such as the type of gambling offered and the odds, the extension of credit, and the serving of food and beverages.
  • Explain and interpret house rules, such as game rules and betting limits.
  • Interview and hire workers.
  • Maintain familiarity with all games used at a facility, as well as strategies and tricks employed in those games.
  • Monitor credit extended to players.
  • Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks, and locating substitute employees as necessary.
  • Notify board attendants of table vacancies so that waiting patrons can play.
  • Prepare work schedules and station arrangements and keep attendance records.
  • Record, collect, and pay off bets, issuing receipts as necessary.
  • Remove suspected cheaters, such as card counters and other players who may have systems that shift the odds of winning to their favor.
  • Resolve customer complaints regarding problems such as payout errors.
  • Review operational expenses, budget estimates, betting accounts, and collection reports for accuracy.
  • Set and maintain a bank and table limit for each game.
  • Track supplies of money to tables and perform any required paperwork.
  • Train new workers and evaluate their performance.

Detailed Work Activities

  • analyze financial data
  • analyze operational or management reports or records
  • assign work to staff or employees
  • compile data for financial reports
  • compile numerical or statistical data
  • complete time or attendance forms
  • conduct or attend staff meetings
  • develop policies, procedures, methods, or standards
  • direct and coordinate food or beverage preparation
  • evaluate information from employment interviews
  • evaluate performance of employees or contract personnel
  • explain rules, policies or regulations
  • hire, discharge, transfer, or promote workers
  • interview job applicants
  • investigate customer complaints
  • monitor credit extension decisions
  • monitor gambling establishment operations
  • orient new employees
  • oversee execution of organizational or program policies
  • pay out winnings
  • provide customer service
  • resolve customer or public complaints
  • schedule employee work hours