Supervise and coordinate activities of personal service workers, such as supervisors of flight attendants, hairdressers, or caddies.
- Baggage Porter, Head
- Bell Captain
- Caddie Supervisor
- Checkroom Chief
- Elevator Starter
- Guide, Chief Airport
- Inspector
- Steward/Stewardess, Chief, Passenger Ship
- Steward/Stewardess, Second
- Steward/Stewardess, Third
- Superintendent, Service
- Supervisor, Airplane-Flight Attendant
- Supervisor, Housecleaner
- Supervisor, Rides
- Usher, Head
|
- Analyze and record personnel and operational data, and write related activity reports.
- Apply customer/guest feedback to service improvement efforts.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Collaborate with staff members to plan and develop programs of events, schedules of activities, or menus.
- Direct and coordinate the activities of workers such as flight attendants, hotel staff, or hair stylists.
- Direct marketing, advertising, and other customer recruitment efforts.
- Furnish customers with information on events and activities.
- Inform workers about interests and special needs of specific groups.
- Inspect work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness and maintenance.
- Meet with managers and other supervisors to stay informed of changes affecting operations.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Participate in continuing education to stay abreast of industry trends and developments.
- Recruit and hire staff members.
- Requisition necessary supplies, equipment, and services.
- Resolve customer complaints regarding worker performance and services rendered.
- Take disciplinary action to address performance problems.
- Train workers in proper operational procedures and functions, and explain company policies.
- analyze organizational operating practices or procedures
- answer customer or public inquiries
- assign work to staff or employees
- conduct training for personnel
- coordinate banquets, meetings or related events
- direct and coordinate activities of workers or staff
- direct and coordinate food or beverage preparation
- explain rules, policies or regulations
- inspect facilities or equipment for regulatory compliance
- investigate customer complaints
- maintain production or work records
- monitor worker performance
- plan meal presentations
- plan menus
- prepare or maintain employee records
- prepare reports
- requisition stock, materials, supplies or equipment
- resolve customer or public complaints
- resolve personnel problems or grievances
- schedule employee work hours
- use oral or written communication techniques
|
