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First-Line Supervisors of Personal Service Workers - 39-1021.00

O*NET-SOC Description

Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.

Sample of Reported Job Titles

  • Hair Salon Manager
  • Recreation Coordinator
  • Direct Care Supervisor
  • Resident Care Supervisor
  • Salon Manager
  • Spa Director
  • Adult Family Home Program Manager
  • Community Life Director

SOC Occupation Groups

39-0000 Personal Care and Service Occupations
39-1000 Supervisors of Personal Care and Service Workers
39-1020 First-Line Supervisors of Personal Service Workers
39-1021.00 First-Line Supervisors of Personal Service Workers

Related Occupations

Tasks

  • Analyze and record personnel or operational data and write related activity reports.
  • Apply customer/guest feedback to service improvement efforts.
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus.
  • Direct marketing, advertising, or other customer recruitment efforts.
  • Direct or coordinate the activities of workers, such as flight attendants, hotel staff, or hair stylists.
  • Furnish customers with information on events or activities.
  • Inform workers about interests or special needs of specific groups.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Participate in continuing education to stay abreast of industry trends and developments.
  • Recruit and hire staff members.
  • Requisition necessary supplies, equipment, or services.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Take disciplinary action to address performance problems.
  • Train workers in proper operational procedures and functions and explain company policies.

Detailed Work Activities

  • Assign duties or work schedules to employees.
  • Develop plans for programs or services.
  • Evaluate employee performance.
  • Explain regulations, policies, or procedures.
  • Inspect equipment to ensure proper functioning.
  • Inspect facilities.
  • Maintain knowledge of business operations.
  • Maintain professional knowledge or certifications.
  • Order materials, supplies, or equipment.
  • Perform human resources activities.
  • Prepare operational reports or records.
  • Promote products, services, or programs.
  • Provide attraction or event information to patrons.
  • Resolve customer complaints or problems.
  • Supervise service workers.
  • Train service staff.

Military Crosswalk Titles

  • Flight Attendant Manager (Air Force - Enlisted)
  • Flight Attendant Superintendent (Air Force - Enlisted)
  • Special Services Senior Sergeant (Army - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Baggage Porter, Head
  • Bell Captain
  • Caddie Supervisor
  • Checkroom Chief
  • Elevator Starter
  • Guide, Chief Airport
  • Inspector
  • Steward/Stewardess, Chief, Passenger Ship
  • Steward/Stewardess, Second
  • Steward/Stewardess, Third
  • Superintendent, Service
  • Supervisor, Airplane-Flight Attendant
  • Supervisor, Housecleaner
  • Supervisor, Rides
  • Usher, Head