First-Line Supervisors/Managers of Personal Service Workers - 39-1021.00

O*NET-SOC Description

Supervise and coordinate activities of personal service workers, such as supervisors of flight attendants, hairdressers, or caddies.

DOT Titles Included in this O*NET-SOC Code

  • Baggage Porter, Head
  • Bell Captain
  • Caddie Supervisor
  • Checkroom Chief
  • Elevator Starter
  • Guide, Chief Airport
  • Inspector
  • Steward/Stewardess, Chief, Passenger Ship
  • Steward/Stewardess, Second
  • Steward/Stewardess, Third
  • Superintendent, Service
  • Supervisor, Airplane-Flight Attendant
  • Supervisor, Housecleaner
  • Supervisor, Rides
  • Usher, Head

Sample of Occupations in this SOC Family

39-1011.00 Gaming Supervisors
39-1012.00 Slot Key Persons
39-1021.00 First-Line Supervisors/Managers of Personal Service Workers

Related Occupations

Tasks

  • Analyze and record personnel and operational data, and write related activity reports.
  • Apply customer/guest feedback to service improvement efforts.
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Collaborate with staff members to plan and develop programs of events, schedules of activities, or menus.
  • Direct and coordinate the activities of workers such as flight attendants, hotel staff, or hair stylists.
  • Direct marketing, advertising, and other customer recruitment efforts.
  • Furnish customers with information on events and activities.
  • Inform workers about interests and special needs of specific groups.
  • Inspect work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness and maintenance.
  • Meet with managers and other supervisors to stay informed of changes affecting operations.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Participate in continuing education to stay abreast of industry trends and developments.
  • Recruit and hire staff members.
  • Requisition necessary supplies, equipment, and services.
  • Resolve customer complaints regarding worker performance and services rendered.
  • Take disciplinary action to address performance problems.
  • Train workers in proper operational procedures and functions, and explain company policies.

Detailed Work Activities

  • analyze organizational operating practices or procedures
  • answer customer or public inquiries
  • assign work to staff or employees
  • conduct training for personnel
  • coordinate banquets, meetings or related events
  • direct and coordinate activities of workers or staff
  • direct and coordinate food or beverage preparation
  • explain rules, policies or regulations
  • inspect facilities or equipment for regulatory compliance
  • investigate customer complaints
  • maintain production or work records
  • monitor worker performance
  • plan meal presentations
  • plan menus
  • prepare or maintain employee records
  • prepare reports
  • requisition stock, materials, supplies or equipment
  • resolve customer or public complaints
  • resolve personnel problems or grievances
  • schedule employee work hours
  • use oral or written communication techniques