Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.

• Collection Clerk
• Collector
• Repossessor

• Advise customers of necessary actions and strategies for debt repayment.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Drive vehicles to visit customers, return merchandise to creditors, or deliver bills.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Negotiate credit extensions when necessary.
• Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
• Receive payments and post amounts paid to customer accounts.
• Record information about financial status of customers and status of collection efforts.
• Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

• advise clients or customers
• collect overdue bills
• collect payment
• confer with customer to review terms of credit or payment plan
• drive automobile, van, or light truck
• locate persons ( skip tracing )
• maintain account records
• maintain records, reports, or files
• negotiate payment arrangements with customers
• obtain information from individuals
• type letters or correspondence
• use computers to enter, access or retrieve data
• use interviewing procedures