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Bill and Account Collectors - 43-3011.00

O*NET-SOC Description

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Sample of Reported Job Titles

  • Collector
  • Patient Account Representative
  • Debt Collector
  • Account Representative
  • Collections Manager
  • Credit Clerk
  • Patient Access Specialist
  • Telephone Collector
  • Accounts Receivable Specialist
  • Biller

SOC Occupation Groups

43-0000 Office and Administrative Support Occupations
43-3000 Financial Clerks
43-3010 Bill and Account Collectors
43-3011.00 Bill and Account Collectors

Related Occupations

Tasks

  • Advise customers of necessary actions and strategies for debt repayment.
  • Answer customer questions regarding problems with their accounts.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Negotiate credit extensions when necessary.
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Receive payments and post amounts paid to customer accounts.
  • Record information about financial status of customers and status of collection efforts.
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

Detailed Work Activities

  • Collect deposits, payments or fees.
  • Discuss account status or activity with customers or patrons.
  • File documents or records.
  • Interview employees, customers, or others to collect information.
  • Maintain financial or account records.
  • Maintain medical records.
  • Monitor financial information.
  • Negotiate financial arrangements.
  • Obtain personal or financial information about customers or applicants.
  • Provide information to coworkers.
  • Provide notifications to customers or patrons.
  • Respond to customer problems or complaints.
  • Sort mail.

Military Crosswalk Titles

No information available.

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Collection Clerk
  • Collector
  • Repossessor