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Bill and Account Collectors - 43-3011.00

O*NET-SOC Description

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

Sample of Reported Job Titles

  • Account Representative
  • Accounts Receivable Specialist (AR Specialist)
  • Collection Agent
  • Collection Specialist
  • Collector
  • Credit Clerk
  • Debt Collector
  • Patient Access Specialist
  • Patient Account Representative
  • Telephone Collector

SOC Occupation Groups

43-0000 Office and Administrative Support Occupations
43-3000 Financial Clerks
43-3010 Bill and Account Collectors
43-3011.00 Bill and Account Collectors

Related Occupations

Tasks

  • Advise customers of necessary actions and strategies for debt repayment.
  • Answer customer questions regarding problems with their accounts.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Negotiate credit extensions when necessary.
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Receive payments and post amounts paid to customer accounts.
  • Record information about financial status of customers and status of collection efforts.
  • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

Detailed Work Activities

  • Collect deposits, payments or fees.
  • Discuss account status or activity with customers or patrons.
  • File documents or records.
  • Interview employees, customers, or others to collect information.
  • Maintain financial or account records.
  • Maintain medical records.
  • Monitor financial information.
  • Negotiate financial arrangements.
  • Obtain personal or financial information about customers or applicants.
  • Provide information to coworkers.
  • Provide notifications to customers or patrons.
  • Respond to customer problems or complaints.
  • Sort mail.

Military Crosswalk Titles

  • Financial Management and Comptroller (Air Force - Enlisted)
  • Financial Management and Comptroller Apprentice (Air Force - Enlisted)
  • Financial Management and Comptroller Craftsman (Air Force - Enlisted)
  • Financial Management and Comptroller Helper (Air Force - Enlisted)
  • Financial Management and Comptroller Journeyman (Air Force - Enlisted)
  • Financial Management and Comptroller Superintendent (Air Force - Enlisted)
  • Financial Management Resource Analyst (Marine Corps - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Collection Clerk
  • Collector
  • Repossessor