Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

• Advertising Clerk
• Advertising-Space Clerk
• Classified-Ad Clerk I
• Classified-Ad Clerk II
• Contact Clerk
• Electrotype Servicer
• Film-Rental Clerk
• Gas-Distribution-and-Emergency Clerk
• Order Clerk
• Order Clerk, Food and Beverage
• Order-Control Clerk, Blood Bank

• Adjust inventory records to reflect product movement.
• Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
• Calculate and compile order-related statistics, and prepare reports for management.
• Check inventory records to determine availability of requested merchandise.
• Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
• Compute total charges for merchandise or services and shipping charges.
• Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
• Direct specified departments or units to prepare and ship orders to designated locations.
• File copies of orders received, or post orders on records.
• Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
• Inspect outgoing work for compliance with customers' specifications.
• Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• Prepare invoices, shipping documents, and contracts.
• Receive and respond to customer complaints.
• Recommend merchandise or services that will meet customers' needs.
• Recommend type of packing or labeling needed on order.
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.

• advise clients or customers
• calculate rates for organization's products or services
• code data from records
• collect payment
• compile data for financial reports
• fill out business or government forms
• inspect products or materials for damage, defects, or shortages
• investigate customer complaints
• maintain account records
• maintain inventory of office forms
• maintain records, reports, or files
• manage inventories or supplies
• obtain information from individuals
• prepare financial reports
• process account invoices
• process orders for merchandise
• provide customer service
• resolve customer or public complaints
• review records for completeness
• sell merchandise
• take messages
• use computers to enter, access or retrieve data
• use interpersonal communication techniques
• use oral or written communication techniques
• use telephone communication techniques
• write business correspondence