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Order Clerks - 43-4151.00

O*NET-SOC Description

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Sample of Reported Job Titles

  • Customer Service Representative
  • Materials Specialist
  • Order Clerk
  • Warehouse Clerk
  • Administrative Assistant
  • Hub Associate
  • Materials Scheduler
  • Order Analyst
  • Order Entry Administrator
  • Order Entry Representative

SOC Occupation Groups

Related Occupations

Tasks

  • Adjust inventory records to reflect product movement.
  • Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
  • Calculate and compile order-related statistics, and prepare reports for management.
  • Check inventory records to determine availability of requested merchandise.
  • Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
  • Compute total charges for merchandise or services and shipping charges.
  • Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
  • Direct specified departments or units to prepare and ship orders to designated locations.
  • File copies of orders received, or post orders on records.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Inspect outgoing work for compliance with customers' specifications.
  • Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Prepare invoices, shipping documents, and contracts.
  • Receive and respond to customer complaints.
  • Recommend merchandise or services that will meet customers' needs.
  • Recommend type of packing or labeling needed on order.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.

Detailed Work Activities

  • Calculate costs of goods or services.
  • Calculate financial data.
  • Calculate shipping costs.
  • Collect deposits, payments or fees.
  • Compile data or documentation.
  • Confer with coworkers to coordinate work activities.
  • Discuss goods or services information with customers or patrons.
  • File documents or records.
  • Inspect items for damage or defects.
  • Inspect shipments to ensure correct order fulfillment.
  • Maintain inventory records.
  • Manage clerical or administrative activities.
  • Monitor inventories of products or materials.
  • Obtain personal or financial information about customers or applicants.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Promote products, services, or programs.
  • Provide information to coworkers.
  • Provide notifications to customers or patrons.
  • Recommend packing or shipping methods.
  • Respond to customer problems or complaints.
  • Send information, materials or documentation.
  • Verify accuracy of financial or transactional data.

Military Crosswalk Titles

  • Ammunition Specialist (Army - Enlisted)
  • Ammunition Stock Control and Accounting Specialist (Army - Enlisted)
  • Ammunition Warrant Officer (Army - Warrant Officer only)
  • Automated Logistical Specialist (Army - Enlisted)
  • Food Service Technician (Army - Warrant Officer only)
  • Materiel Management (Air Force - Enlisted)
  • Materiel Management Apprentice (Air Force - Enlisted)
  • Materiel Management Craftsman (Air Force - Enlisted)
  • Materiel Management Helper (Air Force - Enlisted)
  • Materiel Management Journeyman (Air Force - Enlisted)
  • Materiel Management Superintendent (Air Force - Enlisted)
  • Medical Logistics Specialist (Army - Enlisted)
  • Munitions Systems (Air Force - Enlisted)
  • Munitions Systems Apprentice (Air Force - Enlisted)
  • Munitions Systems Craftsman (Air Force - Enlisted)
  • Munitions Systems Helper (Air Force - Enlisted)
  • Munitions Systems Journeyman (Air Force - Enlisted)
  • Munitions Systems Superintendent (Air Force - Enlisted)
  • Supply Administration and Operations Specialist (Marine Corps - Enlisted)
  • Supply Systems Technician (Army - Warrant Officer only)
  • Unit Supply Specialist (Army - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Advertising Clerk
  • Advertising-Space Clerk
  • Classified-Ad Clerk I
  • Classified-Ad Clerk II
  • Contact Clerk
  • Electrotype Servicer
  • Film-Rental Clerk
  • Gas-Distribution-and-Emergency Clerk
  • Order Clerk
  • Order Clerk, Food and Beverage
  • Order-Control Clerk, Blood Bank