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Computer User Support Specialists - 15-1151.00

O*NET-SOC Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Sample of Reported Job Titles

  • Computer Specialist
  • Computer Support Specialist
  • Computer Technician
  • Desktop Support Technician
  • Help Desk Analyst
  • Help Desk Technician
  • Information Technology Specialist (IT Specialist)
  • Network Technician
  • Support Specialist
  • Technical Support Specialist

SOC Occupation Groups

15-0000 Computer and Mathematical Occupations
15-1100 Computer Occupations
15-1150 Computer Support Specialists
15-1151.00 Computer User Support Specialists

Related Occupations

Tasks

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Modify and customize commercial programs for internal needs.
  • Oversee the daily performance of computer systems.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Detailed Work Activities

  • Collaborate with others to determine design specifications or details.
  • Collaborate with others to resolve information technology issues.
  • Conduct research to gain information about products or processes.
  • Document operational activities.
  • Evaluate utility of software or hardware technologies.
  • Install computer hardware.
  • Install computer software.
  • Maintain computer hardware.
  • Modify software programs to improve performance.
  • Monitor computer system performance to ensure proper operation.
  • Participate in staffing decisions.
  • Provide recommendations to others about computer hardware.
  • Provide technical support for software maintenance or use.
  • Read documents to gather technical information.
  • Recommend changes to improve computer or information systems.
  • Resolve computer software problems.
  • Supervise information technology personnel.
  • Teach others to use computer equipment or hardware.
  • Test computer hardware performance.
  • Test software performance.
  • Train others in computer interface or software use.
  • Update knowledge about emerging industry or technology trends.

Military Crosswalk Titles

  • Aviation Communication Systems Technician (Marine Corps - Enlisted)
  • Aviation Logistics Information Management System (ALIMS) Specialist (Marine Corps - Enlisted)
  • Aviation Meteorological Equipment Technician, OMA/IMA (Marine Corps - Enlisted)
  • Aviation Radar Repairer (Marine Corps - Enlisted)
  • Client Systems (Air Force - Enlisted)
  • Client Systems Apprentice (Air Force - Enlisted)
  • Client Systems Craftsman (Air Force - Enlisted)
  • Client Systems Helper (Air Force - Enlisted)
  • Client Systems Journeyman (Air Force - Enlisted)
  • CWO - Information Systems Technician (Navy - Warrant Officer only)
  • Cyber Network Operator (Marine Corps - Enlisted)
  • Cyber Systems Operations (Air Force - Enlisted)
  • Cyber Systems Operations Apprentice (Air Force - Enlisted)
  • Cyber Systems Operations Craftsman (Air Force - Enlisted)
  • Cyber Systems Operations Helper (Air Force - Enlisted)
  • Cyber Systems Operations Journeyman (Air Force - Enlisted)
  • Data Systems Administrator (Marine Corps - Enlisted)
  • Electronics Technician (Navy - Enlisted)
  • Information Systems Technician (Navy - Enlisted)
  • Information Systems Technician Submarines (Navy - Enlisted)
  • Information Technology Specialist (Army - Enlisted)
  • Intelligence Surveillance Reconnaissance (ISR) Systems Engineer (Marine Corps - Enlisted)
  • LDO - Communications, Submarine (Navy - Commissioned Officer only)
  • LDO - Information Professional (Navy - Commissioned Officer only)
  • Maintenance Management Analysis (Air Force - Enlisted)
  • Maintenance Management Analysis Apprentice (Air Force - Enlisted)
  • Maintenance Management Analysis Craftsman (Air Force - Enlisted)
  • Maintenance Management Analysis Helper (Air Force - Enlisted)
  • Maintenance Management Analysis Journeyman (Air Force - Enlisted)
  • Nodal Network Systems Operator-Maintainer (Army - Enlisted)
  • RL - Special Duty Officer Billet - Information Professional Officer (Navy - Commissioned Officer only)
  • Signals Intelligence/Electronic Warfare/Cyberspace Operations Technician (Marine Corps - Enlisted)
  • Space Systems Operations (Air Force - Enlisted)
  • Space Systems Operations Apprentice (Air Force - Enlisted)
  • Space Systems Operations Craftsman (Air Force - Enlisted)
  • Space Systems Operations Helper (Air Force - Enlisted)
  • Space Systems Operations Journeyman (Air Force - Enlisted)
  • Space Systems Operations Superintendent (Air Force - Enlisted)
  • Tactical Air Operations/Air Defense Systems Technician (Marine Corps - Enlisted)
  • Tactical Data Systems Technician (Marine Corps - Enlisted)

Apprenticeship Crosswalk Titles

  • Help Desk Technician

DOT Crosswalk Titles

  • Microcomputer Support Specialist
  • Network Control Operator
  • Office Automation Technician
  • Supervisor, Network Control Operators
  • Technical Support Specialist
  • User Support Analyst
  • User Support Analyst Supervisor