Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
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- Assign patrons to tables suitable for their needs.
- Confer with other staff to help plan establishments' menus.
- Direct patrons to coatrooms and waiting areas such as lounges.
- Greet guests and seat them at tables or in waiting areas.
- Hire, train, and supervise food and beverage service staff.
- Inform patrons of establishment specialties and features.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Operate cash registers to accept payments for food and beverages.
- Order or requisition supplies and equipment for tables and serving stations.
- Perform marketing and advertising services.
- Plan parties or other special events and services.
- Prepare cash receipts after establishments close, and make bank deposits.
- Prepare staff work schedules.
- Provide guests with menus.
- Receive and record patrons' dining reservations.
- Speak with patrons to ensure satisfaction with food and service, and to respond to complaints.
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
- access media advertising services
- assist patrons at entertainment events
- balance cash register
- calculate monetary exchange
- collect payment
- complete time or attendance forms
- direct and coordinate activities of workers or staff
- evaluate premises for cleanliness
- explain work orders, specifications, or work techniques to workers
- greet customers, guests, visitors, or passengers
- hire, discharge, transfer, or promote workers
- investigate customer complaints
- monitor worker performance
- order or purchase supplies, materials, or equipment
- oversee work progress to verify safety or conformance to standards
- plan for entertainment or dining activities
- plan menus
- prepare bank deposits
- process payroll documents, records, or checks
- provide customer service
- requisition stock, materials, supplies or equipment
- resolve customer or public complaints
- schedule employee work hours
- schedule restaurant reservations
- understand government alcoholic beverage service regulations
- understand government health, hotel or food service regulations
- use cash registers
- use oral or written communication techniques
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