Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
- Front Desk Clerk
- Front Desk Agent
- Night Auditor
- Guest Services Agent (GSA)
- Desk Clerk
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- Guest Service Representative
- Front Desk Associate
- Front Desk Supervisor
- Front Office Agent
- Front Desk Attendant
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- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Arrange tours, taxis, or restaurant reservations for customers.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Compute bills, collect payments, and make change for guests.
All 20 displayed
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Arrange tours, taxis, or restaurant reservations for customers.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Compute bills, collect payments, and make change for guests.
- Contact housekeeping or maintenance staff when guests report problems.
- Date-stamp, sort, and rack incoming mail and messages.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Greet, register, and assign rooms to guests of hotels or motels.
- Issue room keys and escort instructions to bellhops.
- Keep records of room availability and guests' accounts, manually or using computers.
- Make and confirm reservations.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Plan, schedule or supervise the work of other employees.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Record guest comments or complaints, referring customers to managers as necessary.
- Review accounts and charges with guests during the check out process.
- Transmit and receive messages, using telephones or telephone switchboards.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
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- answer customer or public inquiries
- calculate monetary exchange
- collect payment
- compute financial data
- fill out business or government forms
All 16 displayed
- answer customer or public inquiries
- calculate monetary exchange
- collect payment
- compute financial data
- fill out business or government forms
- greet customers, guests, visitors, or passengers
- maintain account records
- maintain records, reports, or files
- make travel reservations
- provide customer service
- provide guests with assistance
- receive customer orders
- take messages
- use computers to enter, access or retrieve data
- use knowledge of written communication in sales work
- use oral or written communication techniques
- Services Apprentice (Air Force - Enlisted)
- Services Helper (Air Force - Enlisted)
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- Services Journeyman (Air Force - Enlisted)
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