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Hotel, Motel, and Resort Desk Clerks - 43-4081.00

O*NET-SOC Description

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Sample of Reported Job Titles

  • Front Desk Clerk
  • Front Desk Agent
  • Night Auditor
  • Guest Services Agent (GSA)
  • Desk Clerk
  • Guest Service Representative
  • Front Desk Associate
  • Front Desk Supervisor
  • Front Office Agent
  • Front Desk Attendant

SOC Occupation Groups

43-0000 Office and Administrative Support Occupations
43-4000 Information and Record Clerks
43-4080 Hotel, Motel, and Resort Desk Clerks
43-4081.00 Hotel, Motel, and Resort Desk Clerks

Related Occupations

Tasks

  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Compute bills, collect payments, and make change for guests.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Make and confirm reservations.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Plan, schedule or supervise the work of other employees.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.

Detailed Work Activities

  • Calculate costs of goods or services.
  • Clean facilities or equipment.
  • Collect deposits, payments or fees.
  • Discuss account status or activity with customers or patrons.
  • Discuss goods or services information with customers or patrons.
  • Distribute materials to employees or customers.
  • Execute sales or other financial transactions.
  • Greet customers, patrons, or visitors.
  • Maintain financial or account records.
  • Make travel, accommodations, or entertainment arrangements for others.
  • Operate communications equipment or systems.
  • Prepare employee work schedules.
  • Provide information to coworkers.
  • Refer customers to appropriate personnel.
  • Report maintenance or equipment problems to appropriate personnel.
  • Sort mail.
  • Store items.
  • Supervise clerical or administrative personnel.
  • Verify accuracy of financial or transactional data.

Military Crosswalk Titles

  • Services (Air Force - Enlisted)
  • Services Apprentice (Air Force - Enlisted)
  • Services Craftsman (Air Force - Enlisted)
  • Services Helper (Air Force - Enlisted)
  • Services Journeyman (Air Force - Enlisted)
  • Services Superintendent (Air Force - Enlisted)

Apprenticeship Crosswalk Titles

  • Hotel Associate

DOT Crosswalk Titles

  • Hotel Associate
  • Hotel Clerk