Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

• Hotel Associate
• Hotel Clerk

• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Arrange tours, taxis, or restaurant reservations for customers.
• Compute bills, collect payments, and make change for guests.
• Contact housekeeping or maintenance staff when guests report problems.
• Date-stamp, sort, and rack incoming mail and messages.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Greet, register, and assign rooms to guests of hotels or motels.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Make and confirm reservations.
• Perform simple bookkeeping activities, such as balancing cash accounts.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Record guest comments or complaints, referring customers to managers as necessary.
• Review accounts and charges with guests during the check out process.
• Transmit and receive messages, using telephones or telephone switchboards.
• Verify customers' credit, and establish how the customer will pay for the accommodation.

• answer customer or public inquiries
• calculate monetary exchange
• collect payment
• compute financial data
• fill out business or government forms
• greet customers, guests, visitors, or passengers
• maintain account records
• maintain records, reports, or files
• make travel reservations
• provide customer service
• provide guests with assistance
• receive customer orders
• take messages
• use computers to enter, access or retrieve data
• use knowledge of written communication in sales work
• use oral or written communication techniques