Travel Agents - 41-3041.00

O*NET-SOC Description

Plan and sell transportation and accommodations for travel agency customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required.

DOT Titles Included in this O*NET-SOC Code

  • Travel Agent

Sample of Occupations in this SOC Family

Related Occupations

Tasks

  • Book transportation and hotel reservations, using computer terminal or telephone.
  • Collect payment for transportation and accommodations from customer.
  • Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
  • Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
  • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
  • Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.
  • Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

Detailed Work Activities

  • collect payment
  • compute financial data
  • develop travel itinerary
  • estimate travel rates or expenses
  • fill out business or government forms
  • inform clients of travel restrictions
  • maintain records, reports, or files
  • make presentations
  • make travel reservations
  • obtain travel information for clients
  • provide clients with travel information
  • provide customer service
  • provide customers with travel assistance
  • provide travel suggestions
  • read travel rate schedule
  • receive customer orders
  • sell itinerary tour packages
  • sell products or services
  • use computers to enter, access or retrieve data
  • use interpersonal communication techniques
  • use knowledge of international travel regulations
  • use knowledge of written communication in sales work
  • use local or regional geographical knowledge to transportation
  • use sales techniques
  • use telephone communication techniques