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Receptionists and Information Clerks - 43-4171.00

O*NET-SOC Description

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Sample of Reported Job Titles

  • Clerk Specialist
  • Community Liaison
  • Front Desk Receptionist
  • Greeter
  • Member Service Representative
  • Office Assistant
  • Receptionist
  • Scheduler
  • Senior Receptionist
  • Unit Assistant

SOC Occupation Groups

43-0000 Office and Administrative Support Occupations
43-4000 Information and Record Clerks
43-4170 Receptionists and Information Clerks
43-4171.00 Receptionists and Information Clerks

Related Occupations

Tasks

  • Analyze data to determine answers to questions from customers or members of the public.
  • Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
  • Enroll individuals to participate in programs and notify them of their acceptance.
  • File and maintain records.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Hear and resolve complaints from customers or the public.
  • Keep a current record of staff members' whereabouts and availability.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Receive payment and record receipts for services.
  • Schedule appointments and maintain and update appointment calendars.
  • Schedule space or equipment for special programs and prepare lists of participants.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.

Detailed Work Activities

  • Analyze operational or research data.
  • Answer telephones to direct calls or provide information.
  • Calculate costs of goods or services.
  • Clean facilities or equipment.
  • Collect deposits, payments or fees.
  • Discuss goods or services information with customers or patrons.
  • Distribute incoming mail.
  • File documents or records.
  • Greet customers, patrons, or visitors.
  • Operate computers or computerized equipment.
  • Order materials, supplies, or equipment.
  • Prepare business correspondence.
  • Proofread documents, records, or other files to ensure accuracy.
  • Provide notifications to customers or patrons.
  • Record personnel information.
  • Respond to customer problems or complaints.
  • Schedule appointments.
  • Schedule operational activities.
  • Send information, materials or documentation.
  • Sort mail.

Military Crosswalk Titles

  • Automotive Maintenance Technician (Marine Corps - Enlisted)
  • Culinary Specialist (Navy - Enlisted)
  • Motor Vehicle Operator (Marine Corps - Enlisted)
  • Services (Air Force - Enlisted)
  • Services Apprentice (Air Force - Enlisted)
  • Services Craftsman (Air Force - Enlisted)
  • Services Helper (Air Force - Enlisted)
  • Services Journeyman (Air Force - Enlisted)
  • Services Superintendent (Air Force - Enlisted)
  • Yeoman (Navy - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Appointment Clerk
  • Credit Reporting Clerk
  • Information Clerk
  • Information Clerk, Automobile Club
  • Park Aide
  • Policyholder-Information Clerk
  • Receptionist
  • Referral-and-Information Aide
  • Registrar
  • Scheduler
  • Space Scheduler
  • Telephone Quotation Clerk
  • Utility Clerk