Skip navigation

Receptionists and Information Clerks - 43-4171.00

O*NET-SOC Description

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Sample of Reported Job Titles

  • Receptionist
  • Administrative Assistant
  • Office Manager
  • Secretary
  • Clerk Specialist
  • Office Assistant
  • Clerk
  • Community Liaison
  • Member Service Representative
  • Registration Clerk

SOC Occupation Groups

43-0000 Office and Administrative Support Occupations
43-4000 Information and Record Clerks
43-4170 Receptionists and Information Clerks
43-4171.00 Receptionists and Information Clerks

Related Occupations

Tasks

  • Analyze data to determine answers to questions from customers or members of the public.
  • Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
  • Enroll individuals to participate in programs and notify them of their acceptance.
  • File and maintain records.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Hear and resolve complaints from customers or the public.
  • Keep a current record of staff members' whereabouts and availability.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Receive payment and record receipts for services.
  • Schedule appointments and maintain and update appointment calendars.
  • Schedule space or equipment for special programs and prepare lists of participants.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.

Detailed Work Activities

  • answer calls using switchboard
  • answer questions from employees or public
  • arrange teleconference calls
  • calculate rates for organization's products or services
  • collect payment
  • communicate with customers or employees to disseminate information
  • develop travel itinerary
  • distribute correspondence or mail
  • enter time sheet information
  • escort group on city or establishment tours
  • examine files or documents to obtain information
  • explain rules, policies or regulations
  • fill out business or government forms
  • greet customers, guests, visitors, or passengers
  • maintain appointment calendar
  • maintain inventory of office forms
  • maintain records, reports, or files
  • maintain telephone logs
  • maintain travel expense accounts
  • make presentations
  • make travel reservations
  • operate business machines
  • provide clerical assistance to customers or patients
  • resolve customer or public complaints
  • route multi-line telephone calls
  • schedule meetings or appointments
  • schedule or contract meeting facilities
  • take messages
  • transcribe spoken or written information
  • type document from machine transcription
  • type letters or correspondence
  • understand second language
  • use cash registers
  • use computers to enter, access or retrieve data
  • use oral or written communication techniques
  • use telephone communication techniques

Military Crosswalk Titles

No information available.

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Appointment Clerk
  • Credit Reporting Clerk
  • Information Clerk
  • Information Clerk, Automobile Club
  • Park Aide
  • Policyholder-Information Clerk
  • Receptionist
  • Referral-and-Information Aide
  • Registrar
  • Scheduler
  • Space Scheduler
  • Telephone Quotation Clerk
  • Utility Clerk