Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

• Appointment Clerk
• Credit Reporting Clerk
• Information Clerk
• Information Clerk
• Information Clerk, Automobile Club
• Park Aide
• Policyholder-Information Clerk
• Receptionist
• Referral-and-Information Aide
• Registrar
• Scheduler
• Space Scheduler
• Telephone Quotation Clerk
• Utility Clerk

• Analyze data to determine answers to questions from customers or members of the public.
• Calculate and quote rates for tours, stocks, insurance policies, or other products and services.
• Collect, sort, distribute and prepare mail, messages and courier deliveries.
• Conduct tours or deliver talks describing features of public facility such as a historic site or national park.
• Enroll individuals to participate in programs and notify them of their acceptance.
• File and maintain records.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Hear and resolve complaints from customers and public.
• Keep a current record of staff members' whereabouts and availability.
• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
• Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area.
• Process and prepare memos, correspondence, travel vouchers, or other documents.
• Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
• Receive payment and record receipts for services.
• Schedule appointments, and maintain and update appointment calendars.
• Schedule space and equipment for special programs and prepare lists of participants.
• Take orders for merchandise or materials and send them to the proper departments to be filled.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.

• answer calls using switchboard
• answer questions from employees or public
• arrange teleconference calls
• calculate rates for organization's products or services
• collect payment
• communicate with customers or employees to disseminate information
• develop travel itinerary
• distribute correspondence or mail
• enter time sheet information
• escort group on city or establishment tours
• examine files or documents to obtain information
• explain rules, policies or regulations
• fill out business or government forms
• greet customers, guests, visitors, or passengers
• maintain appointment calendar
• maintain inventory of office forms
• maintain records, reports, or files
• maintain telephone logs
• maintain travel expense accounts
• make presentations
• make travel reservations
• operate business machines
• provide clerical assistance to customers or patients
• resolve customer or public complaints
• route multi-line telephone calls
• schedule meetings or appointments
• schedule or contract meeting facilities
• take messages
• transcribe spoken or written information
• type document from machine transcription
• type letters or correspondence
• understand second language
• use cash registers
• use computers to enter, access or retrieve data
• use oral or written communication techniques
• use telephone communication techniques