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Order Clerks - 43-4151.00

O*NET-SOC Description

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Sample of Reported Job Titles

Hub Associate
Materials Specialist
Order Analyst
Order Clerk
Order Entry Administrator (Order Entry Admin)

Order Entry Representative (Order Entry Rep)
Order Processing Clerk
Order Taker
Warehouse Clerk
Warehouse Person

SOC Occupation Groups

43-0000	Office and Administrative Support Occupations
43-4000	Information and Record Clerks
43-4150	Order Clerks
43-4151.00	Order Clerks

Related Occupations

41-2021.00	Counter and Rental Clerks
41-3091.00	Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel Bright Outlook
43-3021.00	Billing and Posting Clerks
43-3061.00	Procurement Clerks
43-4051.00	Customer Service Representatives
43-5051.00	Postal Service Clerks
43-5061.00	Production, Planning, and Expediting Clerks
43-5071.00	Shipping, Receiving, and Inventory Clerks
43-9061.00	Office Clerks, General
53-7065.00	Stockers and Order Fillers

Tasks

Adjust inventory records to reflect product movement.
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
Calculate and compile order-related statistics, and prepare reports for management.
Check inventory records to determine availability of requested merchandise.
Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
Compute total charges for merchandise or services and shipping charges.
Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
Direct specified departments or units to prepare and ship orders to designated locations.
File copies of orders received, or post orders on records.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Inspect outgoing work for compliance with customers' specifications.
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Prepare invoices, shipping documents, and contracts.
Receive and respond to customer complaints.
Recommend merchandise or services that will meet customers' needs.
Recommend type of packing or labeling needed on order.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.