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Postal Service Clerks - 43-5051.00

O*NET-SOC Description

Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage.

Sample of Reported Job Titles

  • Sales and Service Associate (SSA)
  • Clerk
  • Window/Distribution Clerk
  • Sales Associate
  • Window Clerk
  • Postal Clerk
  • Distribution Clerk
  • Bulk Mail Technician
  • Part Time Flexible Clerk (PTF Clerk)
  • Sales and Distribution Clerk

SOC Occupation Groups

Related Occupations

Tasks

  • Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
  • Cash money orders.
  • Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
  • Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
  • Feed mail into postage canceling devices or hand stamp mail to cancel postage.
  • Keep money drawers in order, and record and balance daily transactions.
  • Obtain signatures from recipients of registered or special delivery mail.
  • Post announcements or government information on public bulletin boards.
  • Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
  • Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
  • Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
  • Receive letters and parcels, and place mail into bags.
  • Register, certify, and insure letters and parcels.
  • Rent post office boxes to customers.
  • Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
  • Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
  • Set postage meters, and calibrate them to ensure correct operation.
  • Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
  • Transport mail from one work station to another.
  • Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.

Detailed Work Activities

  • Adjust office equipment to ensure proper operation.
  • Arrange insurance coverage.
  • Assist individuals with paperwork.
  • Calculate shipping costs.
  • Collect deposits, payments or fees.
  • Deliver items.
  • Execute sales or other financial transactions.
  • Explain regulations, policies, or procedures.
  • Load materials or equipment.
  • Maintain financial or account records.
  • Obtain written authorization to perform activities.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Prepare outgoing mail.
  • Receive shipments.
  • Refer customers to appropriate personnel.
  • Respond to customer problems or complaints.
  • Sell products or services.
  • Sort mail.
  • Store items.
  • Verify shipping documentation.
  • Weigh parcels to determine shipping costs.

Military Crosswalk Titles

  • Courier (Air Force - Enlisted)
  • Enlisted Aviation Logistician (Marine Corps - Enlisted)
  • Expeditionary Logistics Specialist (Navy - Enlisted)
  • Independent Duty Postal Clerk (Navy - Enlisted)
  • Logistics Specialist (Navy - Enlisted)
  • Logistics Specialist Basic (Navy - Enlisted)
  • Postal (Air Force - Enlisted)
  • Postal Clerk (Coast Guard - Enlisted)
  • Postal Clerk (Marine Corps - Enlisted)
  • Postal Clerk (Navy - Enlisted)
  • Postal Clerk (PC) Tracking NEC (Navy - Enlisted)
  • Postal Clerk Basic (Navy - Enlisted)
  • Storekeeper (Coast Guard - Enlisted)

Apprenticeship Crosswalk Titles

  • Post-Office Clerk

DOT Crosswalk Titles

  • Mail Handler
  • Post-Office Clerk