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Postal Service Clerks - 43-5051.00

O*NET-SOC Description

Perform any combination of tasks in a United States Postal Service (USPS) post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage. Includes postal service clerks employed by USPS contractors.

Sample of Reported Job Titles

Bulk Mail Technician
Clerk
Distribution Clerk
Part Time Flexible Clerk (PTF Clerk)

Postal Clerk
Sales and Distribution Clerk
Sales and Service Associate (SSA)
Window Clerk

SOC Occupation Groups

43-0000	Office and Administrative Support Occupations
43-5000	Material Recording, Scheduling, Dispatching, and Distributing Workers
43-5050	Postal Service Workers
43-5051.00	Postal Service Clerks

Related Occupations

11-9131.00	Postmasters and Mail Superintendents
43-4151.00	Order Clerks
43-5011.00	Cargo and Freight Agents Bright Outlook
43-5021.00	Couriers and Messengers
43-5052.00	Postal Service Mail Carriers
43-5053.00	Postal Service Mail Sorters, Processors, and Processing Machine Operators
43-5071.00	Shipping, Receiving, and Inventory Clerks
43-9051.00	Mail Clerks and Mail Machine Operators, Except Postal Service
43-9061.00	Office Clerks, General
53-7065.00	Stockers and Order Fillers

Tasks

Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
Cash money orders.
Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
Feed mail into postage canceling devices or hand stamp mail to cancel postage.
Keep money drawers in order, and record and balance daily transactions.
Obtain signatures from recipients of registered or special delivery mail.
Order retail items and other supplies for office use.
Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
Receive letters and parcels, and place mail into bags.
Register, certify, and insure letters and parcels.
Rent post office boxes to customers.
Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
Transport mail from one work station to another.
Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.