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Social and Community Service Managers - 11-9151.00

O*NET-SOC Description

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Sample of Reported Job Titles

  • Adoption Services Manager
  • Child Welfare Services Director
  • Children's Service Supervisor
  • Clinical Services Director
  • Community Services Director
  • Psychiatric Social Worker Supervisor
  • Social Services Director
  • Transitional Care Director
  • Vocational Rehabilitation Administrator

SOC Occupation Groups

11-0000 Management Occupations
11-9000 Other Management Occupations
11-9150 Social and Community Service Managers
11-9151.00 Social and Community Service Managers

Related Occupations


  • Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  • Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
  • Direct activities of professional and technical staff members and volunteers.
  • Direct fundraising activities and the preparation of public relations materials.
  • Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  • Implement and evaluate staff, volunteer, or community training programs.
  • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  • Plan and administer budgets for programs, equipment, and support services.
  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  • Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  • Recruit, interview, and hire or sign up volunteers and staff.
  • Represent organizations in relations with governmental and media institutions.
  • Research and analyze member or community needs to determine program directions and goals.
  • Speak to community groups to explain and interpret agency purposes, programs, and policies.

Detailed Work Activities

  • Advise others on legal or regulatory compliance matters.
  • Analyze impact of legal or regulatory changes.
  • Analyze market research data.
  • Conduct opinion surveys or needs assessments.
  • Coordinate special events or programs.
  • Develop operating strategies, plans, or procedures.
  • Develop organizational policies or programs.
  • Direct administrative or support services.
  • Establish interpersonal business relationships to facilitate work activities.
  • Evaluate training programs, instructors, or materials.
  • Hire personnel.
  • Interview employees, customers, or others to collect information.
  • Maintain operational records.
  • Manage human resources activities.
  • Monitor performance of organizational members or partners.
  • Prepare financial documents, reports, or budgets.
  • Prepare operational budgets.
  • Promote products, services, or programs.
  • Recruit personnel.
  • Represent the organization in external relations.
  • Resolve customer complaints or problems.
  • Supervise employees.

Military Crosswalk Titles

  • Chaplain (Air Force - Commissioned Officer only)
  • Chaplain (Navy - Commissioned Officer only)
  • Chaplain Specialist (Navy - Commissioned Officer only)
  • Clinical Social Worker (Air Force - Commissioned Officer only)
  • Clinical Social Worker (Navy - Commissioned Officer only)
  • Command and Unit Chaplain (Army - Commissioned Officer only)
  • Community Services Management (Army - Commissioned Officer only)
  • Family Services Center Director (Navy - Commissioned or Warrant Officer)
  • Health Care Administration (Army - Commissioned Officer only)
  • Health Services Management (Air Force - Enlisted)
  • Health Services Management Apprentice (Air Force - Enlisted)
  • Health Services Management Craftsman (Air Force - Enlisted)
  • Health Services Management Craftsman, Health Information Technology (Air Force - Enlisted)
  • Health Services Management Helper (Air Force - Enlisted)
  • Health Services Management Journeyman (Air Force - Enlisted)
  • Health Services Management Journeyman, Health Information Technology (Air Force - Enlisted)
  • Health Services Management Superintendent (Air Force - Enlisted)
  • Investigator (Coast Guard - Enlisted)
  • Marine Corps Community Services (MCCS) Officer (Marine Corps - Warrant Officer only)
  • Military and Family Readiness Non-Commissioned Officer (RNCO) (Air Force - Enlisted)
  • Military Government (Army - Commissioned Officer only)
  • Military Police (Army - Enlisted)
  • Public Affairs, General (Army - Commissioned Officer only)
  • Religious Affairs (Air Force - Enlisted)
  • Religious Affairs Apprentice (Air Force - Enlisted)
  • Religious Affairs Craftsman (Air Force - Enlisted)
  • Religious Affairs Helper (Air Force - Enlisted)
  • Religious Affairs Journeyman (Air Force - Enlisted)
  • Religious Affairs Manager (Air Force - Enlisted)
  • Religious Affairs Specialist (Army - Enlisted)
  • Religious Affairs Superintendent (Air Force - Enlisted)
  • Religious Program Specialist (Navy - Enlisted)
  • RL - Special Duty - Foreign Area Officer, Qualified (Navy - Commissioned Officer only)
  • RL - Special Duty Officer (Public Affairs) (Navy - Commissioned Officer only)
  • Sexual Assault Response Coordinator (SARC) (Air Force - Commissioned Officer only)
  • Social Work (Army - Commissioned Officer only)
  • Substance Abuse Control Officer (Marine Corps - Commissioned Officer only)
  • Supervisory Chaplain (Navy - Commissioned Officer only)
  • Support Commander (Air Force - Commissioned Officer only)
  • Tactical Chaplain (Navy - Commissioned Officer only)
  • Third Tier Recruiter (Air Force - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Administrator, Social Welfare
  • Coordinator, Volunteer Services
  • Director, Community Organization
  • Director, Field
  • Director, Service
  • Director, Volunteer Services
  • District Adviser
  • Executive Director, Red Cross
  • Executive Director, Sheltered Workshop
  • Program Director, Group Work
  • Rehabilitation Center Manager
  • Supervisor, Contract-Sheltered Workshop
  • Supervisor, Volunteer Services