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Patient Representatives - 29-2099.08

O*NET-SOC Description

Assist patients in obtaining services, understanding policies and making health care decisions.

Sample of Reported Job Titles

  • Access Representative
  • Admissions Coordinator
  • Case Manager
  • Medicaid Service Coordinator (MSC)
  • Patient Access Coordinator
  • Patient Access Specialist
  • Patient Advocate
  • Patient Navigator
  • Patient Resource Worker
  • Patient Service Representative

SOC Occupation Groups

Related Occupations


  • Analyze patients' abilities to pay to determine charges on a sliding scale.
  • Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
  • Interview patients or their representatives to identify problems relating to care.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Maintain knowledge of community services and resources available to patients.
  • Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
  • Refer patients to appropriate health care services or resources.
  • Teach patients to use home health care equipment.

Detailed Work Activities

  • Analyze financial information.
  • Coordinate operational activities.
  • Distribute materials to employees or customers.
  • Explain regulations, policies, or procedures.
  • Instruct patients in the use of assistive equipment.
  • Interview employees, customers, or others to collect information.
  • Maintain current knowledge related to work activities.
  • Prepare informational or reference materials.
  • Prepare research or technical reports.
  • Provide information to coworkers.
  • Refer customers to appropriate personnel.
  • Teach basic living or other adaptive skills to patients or caregivers.
  • Train personnel.

Military Crosswalk Titles

  • Hospital Corpsman (Navy - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

No information available.