More information from O*NET OnLine:

Patient Representatives - 29-2099.08

O*NET-SOC Description

Assist patients in obtaining services, understanding policies and making health care decisions.

Sample of Reported Job Titles

Access Representative
Admissions Coordinator
Case Manager
Medicaid Service Coordinator (MSC)
Patient Access Coordinator

Patient Access Specialist
Patient Advocate
Patient Navigator
Patient Resource Worker
Patient Service Representative

SOC Occupation Groups

29-0000	Healthcare Practitioners and Technical Occupations
29-2000	Health Technologists and Technicians
29-2090	Miscellaneous Health Technologists and Technicians
29-2099.00	Health Technologists and Technicians, All Other
29-2099.08	Patient Representatives

Related Occupations

15-1211.01	Health Informatics Specialists Bright Outlook
21-1091.00	Health Education Specialists
21-1093.00	Social and Human Service Assistants
21-1094.00	Community Health Workers
29-2072.00	Medical Records Specialists
29-9021.00	Health Information Technologists and Medical Registrars
31-1131.00	Nursing Assistants
31-9092.00	Medical Assistants
43-4061.00	Eligibility Interviewers, Government Programs
43-6013.00	Medical Secretaries and Administrative Assistants

Tasks

Analyze patients' abilities to pay to determine charges on a sliding scale.
Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
Explain policies, procedures, or services to patients using medical or administrative knowledge.
Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
Interview patients or their representatives to identify problems relating to care.
Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Maintain knowledge of community services and resources available to patients.
Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
Refer patients to appropriate health care services or resources.
Teach patients to use home health care equipment.

Detailed Work Activities

Analyze financial information.
Coordinate operational activities.
Distribute materials to employees or customers.
Explain regulations, policies, or procedures.
Instruct patients in the use of assistive equipment.
Interview employees, customers, or others to collect information.
Maintain current knowledge related to work activities.
Prepare informational or reference materials.
Prepare research or technical reports.
Provide information to coworkers.
Refer customers to appropriate personnel.
Teach basic living or other adaptive skills to patients or caregivers.
Train personnel.

Military Crosswalk Titles

Aerospace Medical Service (Air Force - Enlisted)
Aerospace Medical Service Apprentice (Air Force - Enlisted)
Aerospace Medical Service Apprentice, Allergy/Immunization Technician (Air Force - Enlisted)
Aerospace Medical Service Apprentice, Flight and Operational Medical Technician (Air Force - Enlisted)
Aerospace Medical Service Apprentice, Independent Duty Medical Technician (Air Force - Enlisted)
Aerospace Medical Service Apprentice, Neurodiagnostic Medical Technician (Air Force - Enlisted)
Aerospace Medical Service Craftsman (Air Force - Enlisted)
Aerospace Medical Service Craftsman, Allergy/Immunization Technician (Air Force - Enlisted)
Aerospace Medical Service Craftsman, Flight and Operational Medical Technician (Air Force - Enlisted)
Aerospace Medical Service Craftsman, Independent Duty Medical Technician (Air Force - Enlisted)
Aerospace Medical Service Craftsman, Neurodiagnostic Medical Technician (Air Force - Enlisted)
Aerospace Medical Service Helper (Air Force - Enlisted)
Aerospace Medical Service Helper, Allergy/Immunization Technician (Air Force - Enlisted)
Aerospace Medical Service Helper, Flight and Operational Medical Technician (Air Force - Enlisted)
Aerospace Medical Service Helper, Independent Duty Medical Technician (Air Force - Enlisted)
Aerospace Medical Service Helper, Neurodiagnostic Medical Technician (Air Force - Enlisted)
Aerospace Medical Service Journeyman (Air Force - Enlisted)
Aerospace Medical Service Journeyman, Allergy/Immunization Technician (Air Force - Enlisted)
Aerospace Medical Service Journeyman, Flight and Operational Medical Technician (Air Force - Enlisted)
Aerospace Medical Service Journeyman, Independent Duty Medical Technician (Air Force - Enlisted)
Aerospace Medical Service Journeyman, Neurodiagnostic Medical Technician (Air Force - Enlisted)
Aerospace Medical Service Superintendent (Air Force - Enlisted)
Dental Assistant (Air Force - Enlisted)
Dental Assistant Apprentice (Air Force - Enlisted)

Dental Assistant Craftsman (Air Force - Enlisted)
Dental Assistant Craftsman, Dental Hygienist (Air Force - Enlisted)
Dental Assistant Helper (Air Force - Enlisted)
Dental Assistant Journeyman (Air Force - Enlisted)
Dental Assistant Journeyman, Dental Hygienist (Air Force - Enlisted)
Health Services Management (Air Force - Enlisted)
Health Services Management Apprentice (Air Force - Enlisted)
Health Services Management Craftsman (Air Force - Enlisted)
Health Services Management Craftsman, Health Information Technology (Air Force - Enlisted)
Health Services Management Helper (Air Force - Enlisted)
Health Services Management Journeyman (Air Force - Enlisted)
Health Services Management Journeyman, Health Information Technology (Air Force - Enlisted)
Health Services Management Superintendent (Air Force - Enlisted)
Health Services Technician (Coast Guard - Enlisted)
Hospital Corpsman (Navy - Enlisted)
Medical Administration Specialty (Coast Guard - Warrant Officer only)
Patient Administration (Army - Commissioned Officer only)
Patient Administration Specialist (Army - Enlisted)
Respiratory Care Practitioner (Air Force - Enlisted)
Respiratory Care Practitioner Apprentice (Air Force - Enlisted)
Respiratory Care Practitioner Craftsman (Air Force - Enlisted)
Respiratory Care Practitioner Helper (Air Force - Enlisted)
Respiratory Care Practitioner Journeyman (Air Force - Enlisted)
Respiratory Care Practitioner Superintendent (Air Force - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

No information available.