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Eligibility Interviewers, Government Programs - 43-4061.00

O*NET-SOC Description

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

Sample of Reported Job Titles

Benefits Program Tech (Benefits Program Technician)
Business and Employment Specialist
Case Manager
Eligibility Examiner
Eligibility Specialist

Eligibility Worker
Program Eligibility Specialist
Social Welfare Examiner (SWEX)
Workforce Advisor
Workforce Services Representative (WSR)

SOC Occupation Groups

43-0000	Office and Administrative Support Occupations
43-4000	Information and Record Clerks
43-4060	Eligibility Interviewers, Government Programs
43-4061.00	Eligibility Interviewers, Government Programs

Related Occupations

11-9151.00	Social and Community Service Managers Bright Outlook
13-1031.00	Claims Adjusters, Examiners, and Investigators
13-1041.00	Compliance Officers
13-1071.00	Human Resources Specialists
13-1141.00	Compensation, Benefits, and Job Analysis Specialists
21-1021.00	Child, Family, and School Social Workers
29-2099.08	Patient Representatives
43-4111.00	Interviewers, Except Eligibility and Loan
43-4161.00	Human Resources Assistants, Except Payroll and Timekeeping
43-9041.00	Insurance Claims and Policy Processing Clerks

Tasks

Answer applicants' questions about benefits and claim procedures.
Check with employers or other references to verify answers and obtain further information.
Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
Interview and investigate applicants for public assistance to gather information pertinent to their applications.
Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
Investigate claimants for the possibility of fraud or abuse.
Keep records of assigned cases, and prepare required reports.
Monitor the payments of benefits throughout the duration of a claim.
Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.
Provide social workers with pertinent information gathered during applicant interviews.
Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
Schedule benefits claimants for adjudication interviews to address questions of eligibility.