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Eligibility Interviewers, Government Programs - 43-4061.00

O*NET-SOC Description

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

Sample of Reported Job Titles

  • Benefits Program Tech (Benefits Program Technician)
  • Business and Employment Specialist
  • Case Manager
  • Eligibility Examiner
  • Eligibility Specialist
  • Eligibility Worker
  • Program Eligibility Specialist
  • Social Welfare Examiner (SWEX)
  • Workforce Advisor
  • Workforce Services Representative (WSR)

SOC Occupation Groups

43-0000 Office and Administrative Support Occupations
43-4000 Information and Record Clerks
43-4060 Eligibility Interviewers, Government Programs
43-4061.00 Eligibility Interviewers, Government Programs

Related Occupations


  • Answer applicants' questions about benefits and claim procedures.
  • Check with employers or other references to verify answers and obtain further information.
  • Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
  • Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
  • Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
  • Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  • Interview and investigate applicants for public assistance to gather information pertinent to their applications.
  • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
  • Investigate claimants for the possibility of fraud or abuse.
  • Keep records of assigned cases, and prepare required reports.
  • Monitor the payments of benefits throughout the duration of a claim.
  • Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
  • Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.
  • Provide social workers with pertinent information gathered during applicant interviews.
  • Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
  • Schedule benefits claimants for adjudication interviews to address questions of eligibility.

Detailed Work Activities

  • Administer personnel recruitment or hiring activities.
  • Assist individuals with paperwork.
  • Calculate financial data.
  • Compile data or documentation.
  • Explain regulations, policies, or procedures.
  • Interview employees, customers, or others to collect information.
  • Investigate personal characteristics or activities of individuals.
  • Monitor financial information.
  • Obtain personal or financial information about customers or applicants.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Provide information to coworkers.
  • Record information about legal matters.
  • Refer customers to appropriate personnel.
  • Schedule appointments.

Military Crosswalk Titles

  • Contracting (Air Force - Enlisted)
  • Contracting Apprentice (Air Force - Enlisted)
  • Contracting Craftsman (Air Force - Enlisted)
  • Contracting Helper (Air Force - Enlisted)
  • Contracting Journeyman (Air Force - Enlisted)
  • Contracting Superintendent (Air Force - Enlisted)
  • Disbursing Officer (Navy - Commissioned or Warrant Officer)
  • Force Development (Army - Commissioned Officer only)
  • Human Intelligence Collector (Army - Enlisted)
  • Human Intelligence Specialist (Air Force - Enlisted)
  • Human Intelligence Specialist Apprentice (Air Force - Enlisted)
  • Human Intelligence Specialist Craftsman (Air Force - Enlisted)
  • Human Intelligence Specialist Helper (Air Force - Enlisted)
  • Investigations (Coast Guard - Warrant Officer only)
  • Investigator (Coast Guard - Enlisted)
  • Maritime Law Enforcement Specialist (Coast Guard - Warrant Officer only)
  • Master-At-Arms (Navy - Enlisted)
  • Military Police (Army - Enlisted)
  • Military Police (Marine Corps - Enlisted)
  • Personnel (Air Force - Enlisted)
  • Personnel Apprentice (Air Force - Enlisted)
  • Personnel Craftsman (Air Force - Enlisted)
  • Personnel Helper (Air Force - Enlisted)
  • Personnel Journeyman (Air Force - Enlisted)
  • Personnel Superintendent (Air Force - Enlisted)
  • Security Forces (Air Force - Enlisted)
  • Security Forces Apprentice (Air Force - Enlisted)
  • Security Forces Apprentice, Combat Arms (Air Force - Enlisted)
  • Security Forces Apprentice, Military Working Dog Handler (Air Force - Enlisted)
  • Security Forces Craftsman (Air Force - Enlisted)
  • Security Forces Helper (Air Force - Enlisted)
  • Security Forces Helper, Combat Arms (Air Force - Enlisted)
  • Security Forces Helper, Military Working Dog Handler (Air Force - Enlisted)
  • Security Forces Journeyman (Air Force - Enlisted)
  • Security Forces Journeyman, Combat Arms (Air Force - Enlisted)
  • Security Forces Journeyman, Military Working Dog Handler (Air Force - Enlisted)
  • Security Forces Superintendent (Air Force - Enlisted)
  • Senior Military Police Sergeant (Army - Enlisted)
  • Unit Supply Specialist (Army - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Contact Representative
  • Eligibility Worker
  • Eligibility-and-Occupancy Interviewer
  • Employment-and-Claims Aide
  • Patient-Resources-and-Reimbursement Agent
  • Rehabilitation Clerk