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First-Line Supervisors of Gambling Services Workers - 39-1013.00

O*NET-SOC Description

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

Sample of Reported Job Titles

  • Casino Manager
  • Casino Shift Manager (CSM)
  • Floor Supervisor
  • Pit Boss
  • Pit Supervisor
  • Slot Floor Person
  • Slot Shift Manager
  • Slot Shift Supervisor
  • Slot Supervisor
  • Table Games Supervisor

SOC Occupation Groups

Related Occupations


  • Answer patrons' questions about gaming machine functions and payouts.
  • Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
  • Clean and maintain slot machines and surrounding areas.
  • Determine how many gaming tables to open each day and schedule staff accordingly.
  • Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
  • Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
  • Establish and maintain banks and table limits for each game.
  • Establish policies on types of gambling offered, odds, or extension of credit.
  • Evaluate workers' performance and prepare written performance evaluations.
  • Exchange currency for customers, converting currency into requested combinations of bills and coins.
  • Explain and interpret house rules, such as game rules or betting limits, for patrons.
  • Greet customers and ask about the quality of service they are receiving.
  • Interview and hire workers.
  • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
  • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
  • Monitor payment of hand-delivered jackpots to ensure promptness.
  • Monitor stations and games and move dealers from game to game to ensure adequate staffing.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
  • Perform paperwork required for monetary transactions.
  • Record the specifics of malfunctioning machines and document malfunctions needing repair.
  • Record, issue receipts for, and pay off bets.
  • Report customer-related incidents occurring in gaming areas to supervisors.
  • Reset slot machines after payoffs.
  • Respond to and resolve patrons' complaints.
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
  • Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
  • Train, supervise, schedule, and evaluate workers.

Detailed Work Activities

  • Assign duties or work schedules to employees.
  • Clean facilities or equipment.
  • Communicate with management or other staff to resolve problems.
  • Conduct amusement or gaming activities.
  • Conduct eligibility or selection interviews.
  • Conduct gaming transactions.
  • Develop plans for programs or services.
  • Distribute resources to patrons or employees.
  • Enforce rules or regulations.
  • Evaluate employee performance.
  • Explain regulations, policies, or procedures.
  • Greet customers, patrons, or visitors.
  • Hire personnel.
  • Maintain financial or account records.
  • Maintain knowledge of business operations.
  • Manage budgets for personal services operations.
  • Monitor operational quality or safety.
  • Monitor patron activities to identify problems or potential problems.
  • Operate gaming equipment.
  • Perform basic equipment maintenance.
  • Prepare employee work schedules.
  • Prepare operational reports or records.
  • Resolve customer complaints or problems.
  • Respond to customer inquiries.
  • Supervise service workers.
  • Train service staff.

Military Crosswalk Titles

  • Services Manager (Air Force - Enlisted)
  • Special Services Officer (Navy - Commissioned or Warrant Officer)
  • Unit Supply Specialist (Army - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Supervisor, Cardroom