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First-Line Supervisors of Retail Sales Workers - 41-1011.00

O*NET-SOC Description

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Sample of Reported Job Titles

  • Bakery Manager
  • Delicatessen Manager
  • Department Manager
  • Department Supervisor
  • Grocery Manager
  • Key Carrier
  • Meat Department Manager
  • Parts Sales Manager
  • Shift Manager
  • Store Manager

SOC Occupation Groups

41-0000 Sales and Related Occupations
41-1000 Supervisors of Sales Workers
41-1010 First-Line Supervisors of Sales Workers
41-1011.00 First-Line Supervisors of Retail Sales Workers

Related Occupations


  • Assign employees to specific duties.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Enforce safety, health, and security rules.
  • Establish and implement policies, goals, objectives, and procedures for the department.
  • Establish credit policies and operating procedures.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Examine products purchased for resale or received for storage to assess the condition of each product or item.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Instruct staff on how to handle difficult and complicated sales.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Keep records of purchases, sales, and requisitions.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Plan budgets and authorize payments and merchandise returns.
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Review inventory and sales records to prepare reports for management and budget departments.

Detailed Work Activities

  • Answer customer questions about goods or services.
  • Assign duties or work schedules to employees.
  • Authorize financial actions.
  • Clean work areas.
  • Coordinate sales campaigns.
  • Develop marketing plans or strategies.
  • Establish operational policies.
  • Examine condition of property or products.
  • Greet customers, patrons, or visitors.
  • Maintain records of sales or other business transactions.
  • Monitor inventories of products or materials.
  • Monitor market conditions or trends.
  • Monitor sales activities.
  • Monitor work areas to provide security.
  • Prepare financial documents, reports, or budgets.
  • Prepare operational budgets.
  • Purchase stocks of merchandise or supplies.
  • Sell products or services.
  • Set up merchandise displays.
  • Supervise sales or support personnel.
  • Train sales personnel.

Military Crosswalk Titles

  • Automated Afloat Sales and Service Manager (Navy - Enlisted)
  • CWO - Supply Corps (Navy - Warrant Officer only)
  • Food Service Specialist (Marine Corps - Enlisted)
  • Intelligence Analyst (Army - Enlisted)
  • LDO - Supply Corps (Navy - Commissioned Officer only)
  • Marine Corps Community Services (MCCS) Officer (Marine Corps - Warrant Officer only)
  • Marine Corps Community Services Marine (Marine Corps - Enlisted)
  • Mess Treasurer/Caterer (Navy - Commissioned or Warrant Officer)
  • Navy Exchange Officer (Navy - Commissioned or Warrant Officer)
  • Resale Management Specialist (Navy - Enlisted)
  • Retail Operator (Navy - Enlisted)
  • Retail Services Specialist (Navy - Enlisted)
  • SC - Supply Corps Officer (Navy - Commissioned Officer only)
  • Services (Air Force - Enlisted)
  • Services (Space Force - Enlisted)
  • Services Apprentice (Air Force - Enlisted)
  • Services Craftsman (Air Force - Enlisted)
  • Services Craftsman (Space Force - Enlisted)
  • Services Helper (Air Force - Enlisted)
  • Services Journeyman (Air Force - Enlisted)
  • Services Superintendent (Air Force - Enlisted)
  • Services Superintendent (Space Force - Enlisted)
  • Ship Store Officer (Navy - Commissioned or Warrant Officer)
  • Ship's Store Afloat Resale Operations Management (ROM) Manager (Navy - Enlisted)
  • Storekeeper (Coast Guard - Enlisted)
  • Unit Supply Specialist (Army - Enlisted)

Apprenticeship Crosswalk Titles

  • Manager, Retail Store
  • Retail Operations Specialist

DOT Crosswalk Titles

  • Commissary Manager
  • Manager, Automobile Service Station
  • Manager, Department
  • Manager, Food Concession
  • Manager, Machinery-or-Equipment, Rental and Leasing
  • Manager, Parts
  • Manager, Retail Store
  • Supervisor, Ice Storage, Sale, And Delivery
  • Supervisor, Marina Sales and Service
  • Vending-Stand Supervisor