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Lodging Managers - 11-9081.00

O*NET-SOC Description

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

Sample of Reported Job Titles

  • Front Office Manager
  • Hotel Manager
  • Resort Manager
  • Front Desk Manager
  • Night Manager
  • Director of Front Office
  • Rooms Director
  • Bed and Breakfast Innkeeper

SOC Occupation Groups

11-0000 Management Occupations
11-9000 Other Management Occupations
11-9080 Lodging Managers
11-9081.00 Lodging Managers

Related Occupations

Tasks

  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
  • Assign duties to workers, and schedule shifts.
  • Book tickets for guests for local tours and attractions.
  • Collect payments and record data pertaining to funds and expenditures.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Develop and implement policies and procedures for the operation of a department or establishment.
  • Greet and register guests.
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Interview and hire applicants.
  • Manage and maintain temporary or permanent lodging facilities.
  • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
  • Monitor the revenue activity of the hotel or facility.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
  • Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Perform marketing and public relations activities.
  • Prepare required paperwork pertaining to departmental functions.
  • Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
  • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
  • Show, rent, or assign accommodations.
  • Train staff members.

Detailed Work Activities

  • Collect payments for goods or services.
  • Conduct employee training programs.
  • Confer with organizational members to accomplish work activities.
  • Coordinate operational activities with external stakeholders.
  • Develop operating strategies, plans, or procedures.
  • Develop organizational policies or programs.
  • Direct administrative or support services.
  • Document organizational or operational procedures.
  • Evaluate employee performance.
  • Hire personnel.
  • Implement organizational process or policy changes.
  • Inspect condition or functioning of facilities or equipment.
  • Interview employees, customers, or others to collect information.
  • Maintain operational records.
  • Manage guest services.
  • Manage organizational or project budgets.
  • Monitor activities of individuals to ensure safety or compliance with rules.
  • Monitor facilities or operational systems.
  • Monitor flow of cash or other resources.
  • Monitor performance of organizational members or partners.
  • Perform manual service or maintenance tasks.
  • Prepare staff schedules or work assignments.
  • Promote products, services, or programs.
  • Provide basic information to guests, visitors, or clients.
  • Purchase materials, equipment, or other resources.
  • Resolve customer complaints or problems.
  • Schedule product or material transportation.

Military Crosswalk Titles

  • Bachelor Quarters Manager (Navy - Commissioned or Warrant Officer)
  • CWO - Food Service (Navy - Warrant Officer only)
  • Hospitality Specialist (Navy - Enlisted)
  • Services (Air Force - Enlisted)
  • Services Apprentice (Air Force - Enlisted)
  • Services Craftsman (Air Force - Enlisted)
  • Services Helper (Air Force - Enlisted)
  • Services Journeyman (Air Force - Enlisted)
  • Services Superintendent (Air Force - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Manager, Front Office
  • Manager, Hotel or Motel
  • Manager, Lodging Facilities