Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

• Manager, Front Office
• Manager, Hotel or Motel
• Manager, Lodging Facilities

• Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
• Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
• Assign duties to workers, and schedule shifts.
• Book tickets for guests for local tours and attractions.
• Collect payments, and record data pertaining to funds and expenditures.
• Confer and cooperate with other managers to ensure coordination of hotel activities.
• Coordinate front-office activities of hotels or motels, and resolve problems.
• Develop and implement policies and procedures for the operation of a department or establishment.
• Greet and register guests.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Interview and hire applicants.
• Manage and maintain temporary or permanent lodging facilities.
• Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
• Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
• Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
• Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
• Perform marketing and public relations activities.
• Prepare required paperwork pertaining to departmental functions.
• Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.
• Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
• Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
• Show, rent, or assign accommodations.
• Train staff members.

• analyze operational or management reports or records
• answer customer or public inquiries
• assign work to staff or employees
• collect payment
• conduct or attend staff meetings
• confer with other departmental heads to coordinate activities
• direct and coordinate activities of workers or staff
• evaluate information from employment interviews
• evaluate premises for cleanliness
• explain rules, policies or regulations
• greet customers, guests, visitors, or passengers
• hire, discharge, transfer, or promote workers
• inspect property
• interview job applicants
• investigate customer complaints
• maintain account records
• maintain records, reports, or files
• monitor lodging or dining facility operations to ensure regulation
• monitor operations to verify conformance to standards
• negotiate business contracts
• order or purchase supplies, materials, or equipment
• orient new employees
• oversee execution of organizational or program policies
• prepare or maintain employee records
• provide customer service
• receive customer orders
• receive or disburse cash related to payments received
• resolve customer or public complaints
• resolve personnel problems or grievances
• schedule employee work hours
• supply guests with information or services
• understand government health, hotel or food service regulations
• use computers to enter, access or retrieve data
• write business correspondence