More information from O*NET OnLine:

Lodging Managers - 11-9081.00

O*NET-SOC Description

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

Sample of Reported Job Titles

Bed and Breakfast Innkeeper
Front Desk Manager
Front Office Director
Front Office Manager
Guest Relations Manager

Guest Services Manager
Hotel Manager
Night Manager
Resort Manager
Rooms Director

SOC Occupation Groups

11-0000	Management Occupations
11-9000	Other Management Occupations
11-9080	Lodging Managers
11-9081.00	Lodging Managers

Related Occupations

11-1021.00	General and Operations Managers Bright Outlook
11-3012.00	Administrative Services Managers
11-3013.00	Facilities Managers
11-9051.00	Food Service Managers
11-9141.00	Property, Real Estate, and Community Association Managers
11-9179.02	Spa Managers
13-1121.00	Meeting, Convention, and Event Planners
39-1014.00	First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
39-1022.00	First-Line Supervisors of Personal Service Workers
39-6012.00	Concierges

Tasks

Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
Assign duties to workers, and schedule shifts.
Book tickets for guests for local tours and attractions.
Collect payments and record data pertaining to funds and expenditures.
Confer and cooperate with other managers to ensure coordination of hotel activities.
Coordinate front-office activities of hotels or motels, and resolve problems.
Develop and implement policies and procedures for the operation of a department or establishment.
Greet and register guests.
Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
Interview and hire applicants.
Manage and maintain temporary or permanent lodging facilities.
Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
Monitor the revenue activity of the hotel or facility.
Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
Perform marketing and public relations activities.
Prepare required paperwork pertaining to departmental functions.
Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
Show, rent, or assign accommodations.
Train staff members.