Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products - 41-4012.00

O*NET-SOC Description

Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

DOT Titles Included in this O*NET-SOC Code

  • Circulation-Sales Representative
  • Commission Agent, Agricultural Produce
  • Commission Agent, Livestock
  • Manufacturer's Representative
  • Sales Representative, Apparel Trimmings
  • Sales Representative, Architectural and Engineering Supplies
  • Sales Representative, Barber and Beauty Equipment and Supplies
  • Sales Representative, Bottles and Bottling Equipment
  • Sales Representative, Canvas Products
  • Sales Representative, Church Furniture and Religious Supplies
  • Sales Representative, Commercial Equipment and Supplies
  • Sales Representative, Containers
  • Sales Representative, Cordage
  • Sales Representative, Food Products
  • Sales Representative, Footwear
  • Sales Representative, Fuels
  • Sales Representative, General Merchandise
  • Sales Representative, Hardware Supplies
  • Sales Representative, Hobbies and Crafts
  • Sales Representative, Home Furnishings
  • Sales Representative, Hotel And Restaurant Equipment and Supplies
  • Sales Representative, Household Appliances
  • Sales Representative, Industrial Rubber Goods
  • Sales Representative, Jewelry
  • Sales Representative, Leather Goods
  • Sales Representative, Livestock
  • Sales Representative, Malt Liquors
  • Sales Representative, Men's and Boys' Apparel
  • Sales Representative, Mortician Supplies
  • Sales Representative, Motor Vehicles and Supplies
  • Sales Representative, Musical Instruments and Accessories
  • Sales Representative, Novelties
  • Sales Representative, Office Machines
  • Sales Representative, Paper and Paper Products
  • Sales Representative, Petroleum Products
  • Sales Representative, Plastic Products
  • Sales Representative, Pressure-Sensitive Tape
  • Sales Representative, Printing Supplies
  • Sales Representative, Publications
  • Sales Representative, Recreation and Sporting Goods
  • Sales Representative, Safety Apparel and Equipment
  • Sales Representative, School Equipment and Supplies
  • Sales Representative, Shoe Leather and Findings
  • Sales Representative, Textile Designs
  • Sales Representative, Textiles
  • Sales Representative, Tobacco Products and Smoking Supplies
  • Sales Representative, Toilet Preparations
  • Sales Representative, Uniforms
  • Sales Representative, Vending and Coin Machines
  • Sales Representative, Videotape
  • Sales Representative, Water-Softening Equipment
  • Sales Representative, Women's and Girls' Apparel
  • Sales Representative, Writing and Marking Pens
  • Salesperson, Florist Supplies

Sample of Occupations in this SOC Family

41-4011.00 Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
41-4012.00 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Related Occupations

Tasks

  • Answer customers' questions about products, prices, availability, product uses, and credit terms.
  • Arrange and direct delivery and installation of products and equipment.
  • Buy products from manufacturers or brokerage firms and distribute them to wholesale and retail clients.
  • Check stock levels and reorder merchandise as necessary.
  • Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
  • Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
  • Forward orders to manufacturers.
  • Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
  • Monitor market conditions, product innovations, and competitors' products, prices, and sales.
  • Negotiate details of contracts and payments, and prepare sales contracts and order forms.
  • Negotiate with retail merchants to improve product exposure, such as shelf positioning and advertising.
  • Obtain credit information about prospective customers.
  • Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
  • Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising.
  • Prepare drawings, estimates, and bids that meet specific customer needs.
  • Provide customers with product samples and catalogs.
  • Recommend products to customers, based on customers' needs and interests.
  • Train customers' employees to operate and maintain new equipment.

Detailed Work Activities

  • advise clients or customers
  • advise retail dealers in use of sales promotion techniques
  • analyze sales activities or trends
  • answer customer or public inquiries
  • arrange delivery schedules
  • arrange merchandise display
  • assemble advertising displays
  • communicate visually or verbally
  • conduct sales presentations
  • confer with customer to review terms of credit or payment plan
  • demonstrate goods or services
  • estimate costs or price arrangements
  • estimate delivery dates
  • evaluate advertising promotions
  • explain products to customer representatives
  • identify best product for customer's needs
  • instruct customers in product installation, use, or repair
  • investigate customer complaints
  • maintain records, reports, or files
  • obtain information from individuals
  • prepare list of prospective customers
  • prepare reports
  • provide customer service
  • request customer order
  • resolve customer or public complaints
  • sell merchandise
  • sell products or services
  • solicit orders from established or new customers
  • stock or organize goods
  • use computers to enter, access or retrieve data
  • use interpersonal communication techniques
  • use inventory control procedures
  • use knowledge of sales contracts
  • use knowledge of written communication in sales work
  • use merchandising techniques
  • use product knowledge to market goods
  • use sales techniques
  • use telephone communication techniques
  • write business project or bid proposals