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Fast Food and Counter Workers - 35-3023.00

O*NET-SOC Description

Perform duties such as taking orders and serving food and beverages. Serve customers at counter or from a steam table. May take payment. May prepare food and beverages.

Sample of Reported Job Titles

  • Cafe Server
  • Cafeteria Server
  • Concession Cashier
  • Deli Worker (Delicatessen Worker)
  • Food Server
  • Food Service Aide
  • Food Service Assistant
  • Food Service Worker
  • School Cafeteria Cook
  • Snack Bar Attendant

SOC Occupation Groups

Related Occupations


  • Accept payment from customers, and make change as necessary.
  • Add relishes and garnishes to food orders, according to instructions.
  • Arrange reservations for patrons of dining establishments.
  • Arrange tables and decorations according to instructions.
  • Balance receipts and payments in cash registers.
  • Brew coffee and tea, and fill containers with requested beverages.
  • Clean and organize eating, service, and kitchen areas.
  • Collect and return dirty dishes to the kitchen for washing.
  • Communicate with customers regarding orders, comments, and complaints.
  • Deliver orders to kitchens, and pick up and serve food when it is ready.
  • Distribute food to servers.
  • Monitor and order supplies or food items, and restock as necessary to maintain inventory.
  • Notify kitchen personnel of shortages or special orders.
  • Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Perform personnel activities, such as supervising and training employees.
  • Plan, prepare, and deliver meals to individuals with special dietary needs.
  • Prepare and serve cold drinks, frozen milk drinks, or desserts, using drink-dispensing, milkshake, or frozen-custard machines.
  • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
  • Replenish foods at serving stations.
  • Request and record customer orders, and compute bills, using cash registers, multi-counting machines, or pencil and paper.
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.
  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
  • Set up dining areas for meals, and clear them following meals.
  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Wash dishes, glassware, and silverware after meals.
  • Wrap menu items such as sandwiches, hot entrees, and desserts for serving or for takeout.

Detailed Work Activities

  • Add garnishes to food.
  • Arrange food for serving.
  • Arrange tables or dining areas.
  • Balance receipts.
  • Clean food preparation areas, facilities, or equipment.
  • Clean food service areas.
  • Clean tableware.
  • Collect dirty dishes or other tableware.
  • Communicate dining or order details to kitchen personnel.
  • Communicate with customers to resolve complaints or ensure satisfaction.
  • Cook foods.
  • Deliver items.
  • Manage preparation of special meals or diets.
  • Move equipment, supplies or food to required locations.
  • Operate cash registers.
  • Order materials, supplies, or equipment.
  • Package food or supplies.
  • Prepare foods or meals.
  • Prepare hot or cold beverages.
  • Process customer bills or payments.
  • Schedule dining reservations.
  • Serve food or beverages.
  • Stock serving stations or dining areas with food or supplies.
  • Take customer orders.
  • Train food preparation or food service personnel.

Military Crosswalk Titles

  • Culinary Specialist (Army - Enlisted)
  • Culinary Specialist (Coast Guard - Enlisted)
  • Culinary Specialist (Navy - Enlisted)
  • Culinary Specialist (Submarine) (Navy - Enlisted)
  • Food Service Attendant (Marine Corps - Enlisted)
  • Food Service Specialist (Marine Corps - Enlisted)
  • Food Service Technician (Army - Warrant Officer only)
  • Leading Culinary Specialist (Navy - Enlisted)
  • Private Mess Operations, Techniques, and Management (Navy - Enlisted)
  • Retail Services Specialist (Navy - Enlisted)
  • Services (Air Force - Enlisted)
  • Services Apprentice (Air Force - Enlisted)
  • Services Craftsman (Air Force - Enlisted)
  • Services Helper (Air Force - Enlisted)
  • Services Journeyman (Air Force - Enlisted)
  • Services Manager (Air Force - Enlisted)
  • Services Superintendent (Air Force - Enlisted)
  • Submarine Culinary Specialist (Navy - Enlisted)
  • Submarine Leading Culinary Specialist (Navy - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Canteen Operator
  • Counter Attendant, Cafeteria
  • Counter Attendant, Lunchroom or Coffee Shop
  • Fast-Foods Worker
  • Fountain Server
  • Waiter/Waitress, Take Out