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Office Clerks, General - 43-9061.00

O*NET-SOC Description

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

Sample of Reported Job Titles

  • Administrative Clerk (Admin Clerk)
  • Clerical Aide
  • Clerical Assistant
  • Clerk
  • General Clerk
  • Office Assistant
  • Office Clerk
  • Office Services Specialist
  • Office Support Assistant

SOC Occupation Groups

Related Occupations

Tasks

  • Answer telephones, direct calls, and take messages.
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Complete and mail bills, contracts, policies, invoices, or checks.
  • Complete work schedules, manage calendars, and arrange appointments.
  • Compute, record, and proofread data and other information, such as records or reports.
  • Count, weigh, measure, or organize materials.
  • Deliver messages and run errands.
  • Inventory and order materials, supplies, and services.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Make travel arrangements for office personnel.
  • Monitor and direct the work of lower-level clerks.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes.
  • Process and prepare documents, such as business or government forms and expense reports.
  • Review files, records, and other documents to obtain information to respond to requests.
  • Train other staff members to perform work activities, such as using computer applications.
  • Troubleshoot problems involving office equipment, such as computer hardware and software.
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

Detailed Work Activities

  • Answer telephones to direct calls or provide information.
  • Calculate weights, volumes or other characteristics of materials.
  • Check data for recording errors.
  • Collect deposits, payments or fees.
  • Compile data or documentation.
  • Confer with coworkers to coordinate work activities.
  • Distribute incoming mail.
  • Execute sales or other financial transactions.
  • File documents or records.
  • Maintain inventory records.
  • Maintain office equipment in proper operating condition.
  • Make travel, accommodations, or entertainment arrangements for others.
  • Monitor inventories of products or materials.
  • Operate office equipment.
  • Prepare cash for deposit or disbursement.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Prepare employee work schedules.
  • Proofread documents, records, or other files to ensure accuracy.
  • Provide information to coworkers.
  • Record information from meetings or other formal proceedings.
  • Respond to customer problems or complaints.
  • Schedule appointments.
  • Search files, databases or reference materials to obtain needed information.
  • Send information, materials or documentation.
  • Sort mail.
  • Supervise clerical or administrative personnel.
  • Train personnel.
  • Transcribe spoken or written information.

Military Crosswalk Titles

  • Administration (Air Force - Enlisted)
  • Administration Apprentice (Air Force - Enlisted)
  • Administration Craftsman (Air Force - Enlisted)
  • Administration Helper (Air Force - Enlisted)
  • Administration Journeyman (Air Force - Enlisted)
  • Administration Superintendent (Air Force - Enlisted)
  • Administrative Assistant (Navy - Enlisted)
  • Administrative Clerk (Marine Corps - Enlisted)
  • Administrative Specialist (Army - Enlisted)
  • Administrative Specialist (Marine Corps - Enlisted)
  • Administrative Supervisor (Navy - Enlisted)
  • Aircraft Ordnance Technician (Marine Corps - Enlisted)
  • Automotive Maintenance Technician (Marine Corps - Enlisted)
  • Aviation Administrator (Navy - Enlisted)
  • Aviation Boatswain's Mate, Aircraft Handling (Navy - Enlisted)
  • Aviation Maintenance Data Specialist (Marine Corps - Enlisted)
  • Aviation Ordnance Systems Technician (Marine Corps - Enlisted)
  • Aviation Ordnanceman (Navy - Enlisted)
  • Aviation Supply Specialist (Marine Corps - Enlisted)
  • Basic Personnel and Administration Marine (Marine Corps - Enlisted)
  • Contracting (Air Force - Enlisted)
  • Contracting Apprentice (Air Force - Enlisted)
  • Contracting Craftsman (Air Force - Enlisted)
  • Contracting Helper (Air Force - Enlisted)
  • Contracting Journeyman (Air Force - Enlisted)
  • Contracting Superintendent (Air Force - Enlisted)
  • Conversion NEC RP Religious Program Specialist Basic (Navy - Enlisted)
  • Conversion NEC YN Yeoman Basic (Navy - Enlisted)
  • Conversion NEC YNS Yeoman (Submarines) (Navy - Enlisted)
  • Cryptologic Technician (Administrative) (Navy - Enlisted)
  • Cryptologic Technician Administrative (Navy - Enlisted)
  • Cryptologic Technician Administrative NEC (Navy - Enlisted)
  • Culinary Specialist (Coast Guard - Enlisted)
  • Cyber Defense Operations (Air Force - Enlisted)
  • Cyber Defense Operations Apprentice (Air Force - Enlisted)
  • Cyber Defense Operations Apprentice, Client Systems Operations (Air Force - Enlisted)
  • Cyber Defense Operations Apprentice, Data Operations (Air Force - Enlisted)
  • Cyber Defense Operations Apprentice, Enterprise Operations (Air Force - Enlisted)
  • Cyber Defense Operations Apprentice, Expeditionary Communications (Air Force - Enlisted)
  • Cyber Defense Operations Apprentice, Knowledge Operations (Air Force - Enlisted)
  • Cyber Defense Operations Apprentice, Mission Defense Activities (Air Force - Enlisted)
  • Cyber Defense Operations Apprentice, Networks Operations (Air Force - Enlisted)
  • Cyber Defense Operations Apprentice, RF Operations (Air Force - Enlisted)
  • Cyber Defense Operations Apprentice, Security Operations (Air Force - Enlisted)
  • Cyber Defense Operations Apprentice, Software Development Operations (Air Force - Enlisted)
  • Cyber Defense Operations Apprentice, Systems Operations (Air Force - Enlisted)
  • Cyber Defense Operations Craftsman (Air Force - Enlisted)
  • Cyber Defense Operations Craftsman, Data Operations (Air Force - Enlisted)
  • Cyber Defense Operations Craftsman, Enterprise Operations (Air Force - Enlisted)
  • Cyber Defense Operations Craftsman, Expeditionary Communications (Air Force - Enlisted)
  • Cyber Defense Operations Craftsman, Mission Defense Activities (Air Force - Enlisted)
  • Cyber Defense Operations Helper (Air Force - Enlisted)
  • Cyber Defense Operations Helper, Data Operations (Air Force - Enlisted)
  • Cyber Defense Operations Helper, Enterprise Operations (Air Force - Enlisted)
  • Cyber Defense Operations Helper, Expeditionary Communications (Air Force - Enlisted)
  • Cyber Defense Operations Helper, Mission Defense Activities (Air Force - Enlisted)
  • Cyber Defense Operations Journeyman (Air Force - Enlisted)
  • Cyber Defense Operations Journeyman, Data Operations (Air Force - Enlisted)
  • Cyber Defense Operations Journeyman, Enterprise Operations (Air Force - Enlisted)
  • Cyber Defense Operations Journeyman, Expeditionary Communications (Air Force - Enlisted)
  • Cyber Defense Operations Journeyman, Mission Defense Activities (Air Force - Enlisted)
  • Cyber Defense Operations Superintendent (Air Force - Enlisted)
  • Education Assistant (Marine Corps - Enlisted)
  • Executive Assistant to the Chief Master Sergeant of the Air Force (Air Force - Enlisted)
  • Expeditionary Firefighting and Rescue (EFR) Specialist (Marine Corps - Enlisted)
  • Flag Officer Writer (Navy - Enlisted)
  • Ground Command and Control (C2) Operations NCO (Marine Corps - Enlisted)
  • Ground Operations Specialist (Marine Corps - Enlisted)
  • Health Services Management (Air Force - Enlisted)
  • Health Services Management Apprentice (Air Force - Enlisted)
  • Health Services Management Craftsman (Air Force - Enlisted)
  • Health Services Management Craftsman, Health Information Technology (Air Force - Enlisted)
  • Health Services Management Helper (Air Force - Enlisted)
  • Health Services Management Journeyman (Air Force - Enlisted)
  • Health Services Management Journeyman, Health Information Technology (Air Force - Enlisted)
  • Health Services Management Superintendent (Air Force - Enlisted)
  • Historian (Air Force - Enlisted)
  • Historian Apprentice (Air Force - Enlisted)
  • Historian Craftsman (Air Force - Enlisted)
  • Historian Helper (Air Force - Enlisted)
  • Historian Journeyman (Air Force - Enlisted)
  • Historian Superintendent (Air Force - Enlisted)
  • Human Resources Specialist (Army - Enlisted)
  • Human Resources Technician (Army - Warrant Officer only)
  • Investigator (Coast Guard - Enlisted)
  • Knowledge Management (Air Force - Enlisted)
  • Knowledge Management Apprentice (Air Force - Enlisted)
  • Knowledge Management Craftsman (Air Force - Enlisted)
  • Knowledge Management Helper (Air Force - Enlisted)
  • Knowledge Management Journeyman (Air Force - Enlisted)
  • Logistics Plans (Air Force - Enlisted)
  • Logistics Plans Apprentice (Air Force - Enlisted)
  • Logistics Plans Craftsman (Air Force - Enlisted)
  • Logistics Plans Helper (Air Force - Enlisted)
  • Logistics Plans Journeyman (Air Force - Enlisted)
  • Logistics Plans Superintendent (Air Force - Enlisted)
  • Maintenance Management Production (Air Force - Enlisted)
  • Maintenance Management Production Helper (Air Force - Enlisted)
  • Maintenance Management Production, Apprentice (Air Force - Enlisted)
  • Manpower (Air Force - Enlisted)
  • Manpower Apprentice (Air Force - Enlisted)
  • Manpower Craftsman (Air Force - Enlisted)
  • Manpower Craftsman, Management Engineering/Data Analytics (Air Force - Enlisted)
  • Manpower Helper (Air Force - Enlisted)
  • Manpower Journeyman (Air Force - Enlisted)
  • Manpower Journeyman, Management Engineering/Data Analytics (Air Force - Enlisted)
  • Manpower Superintendent (Air Force - Enlisted)
  • Marine Safety Specialist Engineer (Coast Guard - Warrant Officer only)
  • Marine Safety Specialist Response (Coast Guard - Warrant Officer only)
  • Maritime Enforcement Specialist (Coast Guard - Enlisted)
  • Master-At-Arms (Navy - Enlisted)
  • Military Police (Army - Enlisted)
  • Military Police (Marine Corps - Enlisted)
  • Motor Vehicle Operator (Marine Corps - Enlisted)
  • Munitions Systems (Air Force - Enlisted)
  • Munitions Systems Apprentice (Air Force - Enlisted)
  • Munitions Systems Craftsman (Air Force - Enlisted)
  • Munitions Systems Helper (Air Force - Enlisted)
  • Munitions Systems Journeyman (Air Force - Enlisted)
  • Munitions Systems Superintendent (Air Force - Enlisted)
  • Navy Reserve Order Writing System (NROWS) Orders Specialist (Navy - Enlisted)
  • Nuclear Weapons (Air Force - Enlisted)
  • Nuclear Weapons Apprentice (Air Force - Enlisted)
  • Nuclear Weapons Craftsman (Air Force - Enlisted)
  • Nuclear Weapons Helper (Air Force - Enlisted)
  • Nuclear Weapons Journeyman (Air Force - Enlisted)
  • Nuclear Weapons Superintendent (Air Force - Enlisted)
  • Office Manager (Navy - Enlisted)
  • Office Support Specialist (Navy - Enlisted)
  • Personnel (Air Force - Enlisted)
  • Personnel (Space Force - Enlisted)
  • Personnel Administration Specialty (Coast Guard - Warrant Officer only)
  • Personnel Apprentice (Air Force - Enlisted)
  • Personnel Clerk (Marine Corps - Enlisted)
  • Personnel Clerk (Navy - Enlisted)
  • Personnel Craftsman (Air Force - Enlisted)
  • Personnel Helper (Air Force - Enlisted)
  • Personnel Journeyman (Air Force - Enlisted)
  • Personnel Journeyman (Space Force - Enlisted)
  • Personnel Specialist (Navy - Enlisted)
  • Personnel Superintendent (Air Force - Enlisted)
  • Personnel Supervisor (Navy - Enlisted)
  • Public Affairs Specialist (Coast Guard - Enlisted)
  • Public Information Specialty (Coast Guard - Warrant Officer only)
  • Religious Affairs Specialist (Army - Enlisted)
  • Religious Program Specialist (Navy - Enlisted)
  • Reserve Medical Administration Technician (RMAT) (Navy - Enlisted)
  • Reserve Pay and Personnel Management (RPPM) Clerk (Navy - Enlisted)
  • Security Forces (Air Force - Enlisted)
  • Security Forces Apprentice (Air Force - Enlisted)
  • Security Forces Apprentice, Combat Arms (Air Force - Enlisted)
  • Security Forces Apprentice, Military Working Dog Handler (Air Force - Enlisted)
  • Security Forces Craftsman (Air Force - Enlisted)
  • Security Forces Helper (Air Force - Enlisted)
  • Security Forces Helper, Combat Arms (Air Force - Enlisted)
  • Security Forces Helper, Military Working Dog Handler (Air Force - Enlisted)
  • Security Forces Journeyman (Air Force - Enlisted)
  • Security Forces Journeyman, Combat Arms (Air Force - Enlisted)
  • Security Forces Journeyman, Military Working Dog Handler (Air Force - Enlisted)
  • Security Forces Superintendent (Air Force - Enlisted)
  • Served SSN/SSBN/SSGN Assistant Navigator (ANAV) (Navy - Enlisted)
  • Special Technical Operations (STO) Administrator (Marine Corps - Enlisted)
  • Special Technical Operations Marine (Marine Corps - Enlisted)
  • Submarine Administrative Assistant (Navy - Enlisted)
  • Submarine Administrative Manager (Navy - Enlisted)
  • Submarine Administrative Office Supervisor (Navy - Enlisted)
  • Supply Chain and Materiel Management Specialist (Marine Corps - Enlisted)
  • Support Equipment Asset Manager (Navy - Enlisted)
  • Support Services Specialist (Navy - Enlisted)
  • Traffic Management Operations (Air Force - Enlisted)
  • Traffic Management Operations Apprentice (Air Force - Enlisted)
  • Traffic Management Operations Craftsman (Air Force - Enlisted)
  • Traffic Management Operations Helper (Air Force - Enlisted)
  • Traffic Management Operations Journeyman (Air Force - Enlisted)
  • Traffic Management Operations Superintendent (Air Force - Enlisted)
  • Yeoman (Coast Guard - Enlisted)
  • Yeoman (Navy - Enlisted)
  • Yeoman (Submarine) (Navy - Enlisted)

Apprenticeship Crosswalk Titles

  • Health Unit Coordinator

DOT Crosswalk Titles

  • Administrative Clerk
  • Admissions Evaluator
  • Agent-Licensing Clerk
  • Animal-Hospital Clerk
  • Animal-Shelter Clerk
  • Attendance Clerk
  • Auction Assistant
  • Blood-Donor-Unit Assistant
  • Board Attendant
  • Broadcast Checker
  • Calendar-Control Clerk, Blood Bank
  • Car Distributor
  • Career-Guidance Technician
  • Charter
  • Circulation Clerk
  • Clerk, General
  • Clerk, Telegraph Service
  • Code and Test Clerk
  • Congressional-District Aide
  • Contract Clerk, Automobile
  • Control Clerk, Auditing
  • Copyright Expert
  • Credit Card Control Clerk
  • Credit Clerk, Blood Bank
  • Credit-Card Clerk
  • Cutter-and-Paster, Press Clippings
  • Data-Examination Clerk
  • Diet Clerk
  • Document Preparer, Microfilming
  • Election Clerk
  • Examination Proctor
  • Fingerprint Clerk I
  • Floor-Space Allocator
  • Grading Clerk
  • Greige-Goods Marker
  • History-Card Clerk
  • Identification Clerk
  • Insurance Clerk
  • Laboratory Clerk
  • Laundry Clerk
  • Lost-and-Found Clerk
  • Lost-Charge-Card Clerk
  • Map Clerk
  • Media Clerk
  • Melter Clerk
  • News Assistant
  • Order Caller
  • Police Aide
  • Police Clerk
  • Prize Coordinator
  • Process Server
  • Proof-Machine Operator
  • Property Clerk
  • Property Coordinator
  • Property-Assessment Monitor
  • Radio-Message Router
  • Reader
  • Real-Estate Clerk
  • Reinsurance Clerk
  • Returned-Telephone-Equipment Appraiser
  • Router
  • Sorter
  • Stubber
  • Test Technician
  • Throw-Out Clerk
  • Traffic Clerk
  • Train Clerk
  • Trip Follower
  • Underwriting Clerk
  • Unit Clerk
  • Weather Clerk
  • Wrong-Address Clerk
  • Yard Clerk