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Public Safety Telecommunicators - 43-5031.00

O*NET-SOC Description

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

Sample of Reported Job Titles

  • 911 Dispatcher
  • Communications Officer
  • Communications Operator
  • Communications Specialist
  • Dispatcher
  • Emergency Communications Operator (ECO)
  • Police Dispatcher
  • Public Safety Dispatcher
  • Telecommunicator

SOC Occupation Groups

Related Occupations

Tasks

  • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Learn material and pass required tests for certification.
  • Maintain access to, and security of, highly sensitive materials.
  • Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
  • Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.
  • Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.
  • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
  • Operate and maintain mobile dispatch vehicles and equipment.
  • Provide emergency medical instructions to callers.
  • Question callers to determine their locations and the nature of their problems to determine type of response needed.
  • Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
  • Record details of calls, dispatches, and messages.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
  • Test and adjust communication and alarm systems, and report malfunctions to maintenance units.

Detailed Work Activities

  • Adjust office equipment to ensure proper operation.
  • Answer telephones to direct calls or provide information.
  • Confer with coworkers to coordinate work activities.
  • Coordinate operational activities.
  • Discuss goods or services information with customers or patrons.
  • Enter information into databases or software programs.
  • Interpret blueprints, specifications, or diagrams to inform installation, development or operation activities.
  • Maintain call records.
  • Maintain current knowledge related to work activities.
  • Maintain security.
  • Monitor alarm systems.
  • Monitor equipment operation to ensure proper functioning.
  • Operate communications equipment or systems.
  • Operate vehicles or material-moving equipment.
  • Provide basic health care services.
  • Refer customers to appropriate personnel.
  • Relay information between personnel.
  • Report maintenance or equipment problems to appropriate personnel.
  • Search files, databases or reference materials to obtain needed information.

Military Crosswalk Titles

  • Artillery Unit Leader (Marine Corps - Enlisted)
  • ASW/ASUW Tactical Air Control (ASTAC) Weapons and Tactics Instructor (WTI) (Navy - Enlisted)
  • ASW/ASUW Tactical Air Controller (ASTAC) (Navy - Enlisted)
  • Chemical, Biological, Radiological, and Nuclear (CBRN) (Army - Commissioned Officer only)
  • Coastal/Harbor Defense Officer (Navy - Commissioned or Warrant Officer)
  • Combat Control (Air Force - Enlisted)
  • Combat Control Apprentice (Air Force - Enlisted)
  • Combat Control Craftsman (Air Force - Enlisted)
  • Combat Control Helper (Air Force - Enlisted)
  • Combat Control Journeyman (Air Force - Enlisted)
  • Combat Control Manager (Air Force - Enlisted)
  • Combat Control Superintendent (Air Force - Enlisted)
  • Combat Information Center Officer (Navy - Commissioned or Warrant Officer)
  • Command and Control (Air Force - Commissioned Officer only)
  • Command and Control Battle Management Operations (Air Force - Enlisted)
  • Command and Control Battle Management Operations Apprentice (Air Force - Enlisted)
  • Command and Control Battle Management Operations Apprentice, Weapons Director (Air Force - Enlisted)
  • Command and Control Battle Management Operations Craftsman (Air Force - Enlisted)
  • Command and Control Battle Management Operations Craftsman, Weapons Director (Air Force - Enlisted)
  • Command and Control Battle Management Operations Helper (Air Force - Enlisted)
  • Command and Control Battle Management Operations Journeyman (Air Force - Enlisted)
  • Command and Control Battle Management Operations Journeyman, Weapons Director (Air Force - Enlisted)
  • Command and Control Battle Management Operations Manager (Air Force - Enlisted)
  • Command and Control Battle Management Operations Superintendent (Air Force - Enlisted)
  • Command and Control Operations (Air Force - Enlisted)
  • Command and Control Operations Apprentice (Air Force - Enlisted)
  • Command and Control Operations Craftsman (Air Force - Enlisted)
  • Command and Control Operations Helper (Air Force - Enlisted)
  • Command and Control Operations Journeyman (Air Force - Enlisted)
  • Command and Control Operations Manager (Air Force - Enlisted)
  • Command and Control Operations Superintendent (Air Force - Enlisted)
  • Communications Specialist (Navy - Enlisted)
  • Communications Technician (Navy - Enlisted)
  • Disaster Preparedness Officer (Navy - Commissioned or Warrant Officer)
  • Emergency Management (Air Force - Enlisted)
  • Emergency Management Apprentice (Air Force - Enlisted)
  • Emergency Management Craftsman (Air Force - Enlisted)
  • Emergency Management Helper (Air Force - Enlisted)
  • Emergency Management Journeyman (Air Force - Enlisted)
  • Emergency Management Manager (Air Force - Enlisted)
  • Emergency Management Superintendent (Air Force - Enlisted)
  • Field Artillery Cannoneer (Marine Corps - Enlisted)
  • Fire Protection (Air Force - Enlisted)
  • Fire Protection Apprentice (Air Force - Enlisted)
  • Fire Protection Craftsman (Air Force - Enlisted)
  • Fire Protection Helper (Air Force - Enlisted)
  • Fire Protection Journeyman (Air Force - Enlisted)
  • Fire Protection Superintendent (Air Force - Enlisted)
  • Firefighter (Army - Enlisted)
  • Ground Transportation (Air Force - Enlisted)
  • Ground Transportation Apprentice (Air Force - Enlisted)
  • Ground Transportation Craftsman (Air Force - Enlisted)
  • Ground Transportation Helper (Air Force - Enlisted)
  • Ground Transportation Journeyman (Air Force - Enlisted)
  • Ground Transportation Superintendent (Air Force - Enlisted)
  • HARPOON (AN/SWG-1A) Engagement Planning Operator (Navy - Enlisted)
  • Intelligence Analyst (Army - Enlisted)
  • Investigator (Coast Guard - Enlisted)
  • Master Fire Control Technician (Navy - Enlisted)
  • Naval Tactical Data System--Combat Information Center Officer (Navy - Commissioned or Warrant Officer)
  • Navy Emergency Preparedness Liaison Officer (Navy - Commissioned Officer only)
  • Nuclear, Biological and Chemical Defense Officer (Navy - Commissioned or Warrant Officer)
  • Operations Management (Air Force - Enlisted)
  • Operations Management Apprentice (Air Force - Enlisted)
  • Operations Management Craftsman (Air Force - Enlisted)
  • Operations Management Helper (Air Force - Enlisted)
  • Operations Management Journeyman (Air Force - Enlisted)
  • Operations Management Superintendent (Air Force - Enlisted)
  • Operations Specialist (Coast Guard - Enlisted)
  • Operations Specialist (Navy - Enlisted)
  • Satellite Transmissions System Operator (Marine Corps - Enlisted)
  • Sea Combat Air Controller (SCAC) (Navy - Enlisted)
  • Search and Rescue (Coast Guard - Commissioned Officer only)
  • Search and Rescue Officer (Navy - Commissioned or Warrant Officer)
  • Security Forces (Air Force - Enlisted)
  • Security Forces Apprentice (Air Force - Enlisted)
  • Security Forces Apprentice, Combat Arms (Air Force - Enlisted)
  • Security Forces Apprentice, Military Working Dog Handler (Air Force - Enlisted)
  • Security Forces Craftsman (Air Force - Enlisted)
  • Security Forces Helper (Air Force - Enlisted)
  • Security Forces Helper, Combat Arms (Air Force - Enlisted)
  • Security Forces Helper, Military Working Dog Handler (Air Force - Enlisted)
  • Security Forces Journeyman (Air Force - Enlisted)
  • Security Forces Journeyman, Combat Arms (Air Force - Enlisted)
  • Security Forces Journeyman, Military Working Dog Handler (Air Force - Enlisted)
  • Security Forces Superintendent (Air Force - Enlisted)
  • Submarine Element Coordinator (Navy - Commissioned Officer only)
  • Surface Electronic Warfare Operator (Navy - Enlisted)
  • Tactical Air Control Party (TACP) (Air Force - Enlisted)
  • Tactical Air Control Party (TACP) Apprentice (Air Force - Enlisted)
  • Tactical Air Control Party (TACP) Craftsman (Air Force - Enlisted)
  • Tactical Air Control Party (TACP) Helper (Air Force - Enlisted)
  • Tactical Air Control Party (TACP) Journeyman (Air Force - Enlisted)
  • Tactical Air Control Party (TACP) Manager (Air Force - Enlisted)
  • Tactical Air Control Party (TACP) Superintendent (Air Force - Enlisted)
  • Tactical Support Communications (TSCOMM) Operator (Navy - Enlisted)
  • Transmissions System Operator (Marine Corps - Enlisted)
  • Unit Supply Specialist (Army - Enlisted)

Apprenticeship Crosswalk Titles

  • ALARM �OPERATOR (Gov Serv)
  • TELECOMMUNICATOR

DOT Crosswalk Titles

  • Alarm Operator
  • Dispatcher, Radio
  • Protective-Signal Operator
  • Telecommunicator