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Insurance Claims Clerks - 43-9041.01

O*NET-SOC Description

Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.

Sample of Reported Job Titles

  • Call Center Representative
  • Claim Processing Specialist
  • Claim Service Representative
  • Claim Technician
  • Claims Clerk
  • Claims Customer Service Representative (Claims CSR)
  • Claims Processor
  • Claims Representative
  • Claims Service Representative
  • Claims Technician

SOC Occupation Groups

Related Occupations


  • Apply insurance rating systems.
  • Calculate amount of claim.
  • Contact insured or other involved persons to obtain missing information.
  • Enter claims information into database systems.
  • Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
  • Pay small claims.
  • Post or attach information to claim file.
  • Prepare insurance claim forms or related documents and review them for completeness.
  • Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
  • Review insurance policy to determine coverage.
  • Transmit claims for payment or further investigation.

Detailed Work Activities

  • Calculate costs of goods or services.
  • Check data for recording errors.
  • Compile data or documentation.
  • Discuss account status or activity with customers or patrons.
  • Enter information into databases or software programs.
  • Execute sales or other financial transactions.
  • Explain regulations, policies, or procedures.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Review customer insurance information.
  • Send information, materials or documentation.

Military Crosswalk Titles

No information available.

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Claims Clerk I
  • Claims Clerk II