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Correspondence Clerks - 43-4021.00

O*NET-SOC Description

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Sample of Reported Job Titles

  • Chargeback Specialist
  • Claims Correspondence Clerk
  • Correspondence Clerk
  • Correspondence Coordinator
  • Correspondence Representative (Correspondence Rep)
  • Correspondent
  • Dispute Resolution Analyst
  • Dispute Specialist
  • Office Technician (Office Tech)
  • Technical Clerk

SOC Occupation Groups

Related Occupations


  • Compile data from records to prepare periodic reports.
  • Compile data pertinent to manufacture of special products for customers.
  • Complete form letters in response to requests or problems identified by correspondence.
  • Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
  • Compute costs of records furnished to requesters, and write letters to obtain payment.
  • Confer with company personnel regarding feasibility of complying with writers' requests.
  • Ensure that money collected is properly recorded and secured.
  • Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
  • Maintain files and control records to show correspondence activities.
  • Obtain written authorization to access required medical information.
  • Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
  • Prepare records for shipment by certified mail.
  • Present clear and concise explanations of governing rules and regulations.
  • Process orders for goods requested in correspondence.
  • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
  • Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.
  • Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
  • Route correspondence to other departments for reply.
  • Submit completed documents to typists for typing in final form, and instruct typists in matters, such as format, addresses, addressees, and the necessary number of copies.
  • Type acknowledgment letters to persons sending correspondence.

Detailed Work Activities

  • Calculate costs of goods or services.
  • Check data for recording errors.
  • Compile data or documentation.
  • Confer with coworkers to coordinate work activities.
  • Explain regulations, policies, or procedures.
  • Maintain operational records.
  • Obtain written authorization to perform activities.
  • Package objects for shipping.
  • Prepare business correspondence.
  • Prepare cash for deposit or disbursement.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Prepare outgoing mail.
  • Proofread documents, records, or other files to ensure accuracy.
  • Provide information to coworkers.
  • Read materials to determine needed actions.
  • Route mail to correct destinations.

Military Crosswalk Titles

  • Administration (Air Force - Enlisted)
  • Administration Apprentice (Air Force - Enlisted)
  • Administration Craftsman (Air Force - Enlisted)
  • Administration Helper (Air Force - Enlisted)
  • Administration Journeyman (Air Force - Enlisted)
  • Administration Superintendent (Air Force - Enlisted)
  • Administrative Assistant (Navy - Enlisted)
  • Administrative Specialist (Marine Corps - Enlisted)
  • Administrative Supervisor (Navy - Enlisted)
  • Aviation Maintenance Administrationman (Navy - Enlisted)
  • Aviation Maintenance Data Specialist (Marine Corps - Enlisted)
  • Aviation Operations Specialist (Marine Corps - Enlisted)
  • Aviation Resource Management (Air Force - Enlisted)
  • Aviation Resource Management Apprentice (Air Force - Enlisted)
  • Aviation Resource Management Craftsman (Air Force - Enlisted)
  • Aviation Resource Management Helper (Air Force - Enlisted)
  • Aviation Resource Management Journeyman (Air Force - Enlisted)
  • Aviation Resource Management Superintendent (Air Force - Enlisted)
  • Aviation Support Equipment Asset Manager (Marine Corps - Enlisted)
  • Executive Assistant to the Chief Master Sergeant of the Air Force (Air Force - Enlisted)
  • Flag Officer Writer (Navy - Enlisted)
  • Maintenance Management Analysis (Air Force - Enlisted)
  • Maintenance Management Analysis Apprentice (Air Force - Enlisted)
  • Maintenance Management Analysis Helper (Air Force - Enlisted)
  • Office Manager (Navy - Enlisted)
  • Personnel Administration Specialty (Coast Guard - Warrant Officer only)
  • Personnel Specialist (Navy - Enlisted)
  • Submarine Administrative Assistant (Navy - Enlisted)
  • Submarine Administrative Manager (Navy - Enlisted)
  • Submarine Administrative Office Supervisor (Navy - Enlisted)
  • Yeoman (Coast Guard - Enlisted)
  • Yeoman (Navy - Enlisted)
  • Yeoman (Submarine) (Navy - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Correspondence Clerk
  • Correspondence-Review Clerk
  • Sales Correspondent
  • Suggestion Clerk