Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.

• Administrative Assistant
• Administrative Secretary

• Attend meetings to record minutes.
• Compile, transcribe, and distribute minutes of meetings.
• Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
• Coordinate and direct office services, such as records and budget preparation, personnel, and housekeeping, in order to aid executives.
• File and retrieve corporate documents, records, and reports.
• Greet visitors and determine whether they should be given access to specific individuals.
• Interpret administrative and operating policies and procedures for employees.
• Make travel arrangements for executives.
• Manage and maintain executives' schedules.
• Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.
• Prepare agendas and make arrangements for committee, board, and other meetings.
• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
• Prepare responses to correspondence containing routine inquiries.
• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
• Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
• Set up and oversee administrative policies and procedures for offices or organizations.
• Supervise and train other clerical staff.

• analyze organizational operating practices or procedures
• answer customer or public inquiries
• arrange teleconference calls
• compile numerical or statistical data
• coordinate staff or activities in clerical support setting
• develop new office forms
• develop policies, procedures, methods, or standards
• develop records management system
• explain rules, policies or regulations
• file or retrieve paper documents and related materials
• maintain records, reports, or files
• oversee execution of organizational or program policies
• plan meetings or conferences
• plan or organize work
• prepare reports
• prepare reports for management
• recommend improvements to work methods or procedures
• recommend solutions of administrative problems
• schedule meetings or appointments
• schedule or contract meeting facilities
• select software for clerical activities
• use computers to enter, access or retrieve data
• use oral or written communication techniques
• use word processing or desktop publishing software
• write business correspondence